I researched the difference between Nook and Kindle for months and ultimately choose Nook. The device itself is nice. I like the size, the screen view and the touch screen. However, since the first night it arrived I've had trouble with it freezing. After this happened several times, I called tech support to find out what they could do. Initially they said they'd replace the battery but then retracted saying they couldn't because they couldn't access the warranty details. They said they would get this information from the seller and I should call back in a couple days. This pattern went on for weeks. They never got the information and kept putting me off. Finally they told me they would replace it and a new one was on its way. But of course I never got it and when I called to check, they started the lies and denial all over again. I am HUGELY disappointed and shocked that B&N doesn't stand behind its product. It is like they are just wasting my time until the warranty runs out. I've have had great success working with Amazon to replace other products. I regret the choice of Nook. Don't buy it!