Sent a 1 1/2 year old tool into the Bensenville, IL repair center.  Mind you this tools maybe had been used 5 times.  They called me two weeks later and said that the repair charge was $56.00 which I felt they should have picked up.  The lady who called was very sarcastic and rude.  When I received the tool by UPS, the tip of the tool was protruding out of the box and the plastic tip was missing.  I called the repair center and explained how it arrived and they wanted to charge me again for the part and shipping. Again very rude and sarcastic.  I will buy Paslode in the future.  A far superior tool.