In addition to its excellent quality and dependability, the Gilmour Flexogen is backed by Gilmour's Lifetime Replacement Policy which states; "A Gilmour product will provide complete satisfaction for the life of the product or it will be replaced free of charge. For replacement of an unsatisfactory flexogen hose, cut off both ends of the hose and send to: Robert Bosch Consumer Service, One Sprinkler Lane, Peoria, IL 61615. Be sure to include your name, address (not a P.O. Box), diameter and length of the hose and a brief description of the problem you are having. A replacement hose will be shipped approximately two (2) weeks after your information is received."