Sad to say this was such a disappointment to me. I had one for years with no problems. After 10 years my guess it died. I ordered another one. It died in less then a year. Got extra battery cuz saw review that other person just needed new battery. Nope. So 1 more try n bought new one. Didn't last a year. Why cant anyone make something that last like it use to. We didn't use it on rugs just hardwood floors. No pets n very clean people. This should have lasted.