The box looked taped up, the parts were all loose, the hose is so cheap it seems like it will constantly almost tear when it folds in half, it's hard to store in my pantry due to size/shape, the suction is not amazing, it does an ok job on my rugs, not great, perhaps I received a damaged item, but working in a hospice nursing bedside for months at a time, I had no way to cope with the return. So, not happy at all, but stuck with it.