When I received this order I found that I had two Rins instead of having a Len and then they expect me to pay for shipping to return this item when this was their mistake in the first place!!! Because of their mistake I am now stuck with an incomplete Vocaloid set! Besides from that the box was in terrible condition when I received it and some of the Vocaloid characters are terribly painted to where it looks like they are faded such as Luka's hair which is more of a lavender than a bright pink and Miko's hair was blonde instead of brown. Horrible customer service and horrible item; I will never buy from this company ever again and I recommend everyone to do the same.