Love the bike rack.  We went over 600 miles one way through NY City and was no problem for the bike rack.  Never had one problem the whole trip.  After loading and unloading a few times you start to get the hnag of it.  Only thing is, if you have a bike with an oversized frame, mountain bike, kids bikes, you will have to go puchase an add on bar for each bike.  They attach from handle bar to under seat and then you raise the seat as high as it can go.  Once these add on bars were purchased it was a cinch.  But we were dead in the water, until we purchased those.  The cradles only fit the regular size tubing or slightly larger of bike frame.  Loved it though.  Thanks Swagman