I have an overweight cat on a diet and thought this bowl would control his food intake. For the first few months it worked great and was happy my cats were getting a controlled amount of food, but in no time the motor burned out. I contacted the company to see if I could get a new motor, but they do not sell them by themselves you have to buy the whole food dish. I am not buying another food dish for 40 dollars for it to break in a few months. I was hoping they would honor their satisfaction guarantee and send me a new bowl or at least motor. I will not shell out another $40 to them to have it only last a couple months. very disappointed in them!! Bad customer service!! We did have other small issues with the bowl, but still like using. Sometimes it would get stuck on food and rotate back and then should clear to be able to open and it wouldn't rotate back and cats would miss a feeding. Cats faces would be in bowl as opened and I would be afraid whiskers would get caught, but what really made me made it having the motor burn out!! It's not a cheap bowl to break so quick. Time for me to find anther brand which I hope it better.