I bought a box from Amazon back in maybe Feb 2004, i loved it it works great! so i bought a second one, but it has a problem with the rake popping off into the box. i wrote amazon a quick email to complain about my product over 2 months after i bought it and 3 days later before i'd even checked my email i had a replacement sitting at my apartment. they even have a prepaid postage return label so all in all it makes the lowest hassel return i've ever had! i searched around alot and this place has the best prices too! I was entirely pleased with the service.