This product appears to be a knock-off.  It is lesser quality than the Chuck-it products we have bought from Petco, and the branding on it looks noticeably different, and it is made in China.  It does not hold Chuck-It balls as well as a regular Chuck-it.  After a few days my husband gave up on this, went to Petco, and bought a real Chuck-it.  We didn't return this since we had already used it.  It's now an emergency back-up in case the real one breaks.  It basically just gathers dust.  Better than nothing but if you're going to spend money on a product like this, buy the real thing.