In March of 2011 I ordered a HP Laserjet Cartridge for $65 that was provided very quickly and efficiently by Super Deal.  The cartridge was as advertised, but as it turned out my old cartridge kept working so I did not have to open and install the new cartridge until early February 2012, nearly one year after I had purchased it.  Much to my disappointment it produced black streaks when I printed with it, and no matter what I did it would not work properly. I figured that I was out my $65 because I read the warranty at the Super Deal site and it indicated I could only return it (unopened) for a refund within 30 days (I was like 300 days past that). I thought what the heck I'll call and see what kind of response I get.  I called Super Deal and the young lady who answered listened politely to my story, left the phone for a moment, and to my great surprise came back and said a new cartridge would be mailed to me the next day.  Wow, I could hardly believe what I was hearing.  I've bought lots of things over a long period of time on the internet, and I can't ever recall this level of service and support from a company without any attempt whatsoever to quibble with me.  I received the replacement cartridge today (genuine HP again), installed it, and it is working like a champ.  Thanks and congratulations to Super Deal for what can only be described as super service and support after the purchase - long after the purchase :-). I'll certainly be recommending Super Deal to my friends and colleagues!