My work demands a lot of interpersonal contact, face-to-face, over-the-phone, and written. Recently I have moved the more intimate of these communications off the electronic impersonality of email and onto quality stationery. At the same time, I've bought two fountain pens, my first ever, combining this polished chrome Cross Century II with its black-and-gold twin. One stays at the office and one by my writing desk here at home.