My Cross Pen Model 3502 is about six years and it just broke. Cross Claims Lifetime Guarantee. I called Cross and they said I have to ship it pre-paid to RI and insure the pen and it would cost me $10.00 Paid in advance for handling. Shame on cross especially in reading a review that someone sent them a pen for repair and it was return defective. I just ordered another Cross 3502, I read another review that Cross Pens Quality has gone down the drain, they are not being manufactured in the USA and the pen or papers does not state where it was manufatured. A word of caution to Cross, this is how American Industries dissapear based on their policies and customer concern and Quality is extremely important. If I find the pen I just purchased to be defective within a short period I will look towards buying a pen from a different manufaturer and be done with Cross. I was employed by a Fortune 500 Company for 38 years that went Chapet 10 because of foriegn competition and poor product quality.