The fellow who got an obvious returned, abused instrument should have sent it back to whoever sold it to him - it didn't come from China with the screws stripped out etc.  That said, if you don't know how to set up a guitar and/or a banjo, or know someone who does, don't buy this or any banjo or guitar mail-order.  I just got one for an upcoming project. (I play guitar and 5-string banjo but this is for dixieland, and I don't know all the jazz chords on EITHER 5-string or 4-string banjo.)