I had to order 2 of these.  The lock busted on the first one, the first time I used it.  After that, it would slide into locking position on its own.  So, I sent it back for exchange.  No worries with Amazon on that end.  Free return shipping and they sent me another one before they received the one I sent them.  The 2nd one has had no problems so far.  The fur/fabric inlay is great and the Les Paul fits in there perfectly.  Snug, but not too tight and it doesn't move around at all.  I may bang it up a little bit, but I know I won't hurt the guitar.  Granted, it costs 2x as much as a good gig bag, but I plan on having both guitar and case for the next 40 years (if I live that long..:) and I'm confident they will both last.