Delivered as promised, new-in-box. This is a fairly non-irritating exfoliant; my skin is very sensitive and I use it only every other day. I can't imagine using it twice daily unless your skin is extremely oily. If you use the pads that go along with this (and I do) get them from Nordstrom; you can get double the amount for the same price you would pay anywhere else. Otherwise the prices here for Somme products are the best. I've ordered the serum and the cleanser but so far they have not arrived.