Tony Casavetti works for the Devlin Group.  His job is one of undercover danger and quite often, the only thing he can depend on besides himself is the calm voice at the other end of his link.  A voice that only has a name but not a face.  That is about to end as he and the rest of the group have been called into meeting in New York City.  Tony knows that Charlotte is efficient and calm in all circumstances; he also knows that she can be ruthless and guesses that she is a matronly lady.