I purchased this Panasonic Microwave the end of MAY 2011 (this year) (It is now ONLY Aug Of 2011)  It Looked Great out of the box, as It should be when purchasing a microwave from a higher end Manufacturer or so I thought..... Let me just start by saying The issues I had was through NO fault of AMAZON, they delivered it just fine. The issue is with the PANASONIC CORPORATION AND THE LACK OF CUSTOMER SERVICE PROVIDED.