So, to make a long story short, I had one sent to my mother for her birthday, it arrived dead, spoke to customer service in Manila, had a replacement ordered, which was also dead, had another replacement ordered, this one was also dead. (Three dead total.) I asked for a refund, and was refunded. Then, I noticed that I had been refunded for one tree, but had also been charged for all three of them!! (So they still owed me refunds for two more trees.) Quite frustrating, but I eventually got it all taken care of. I'm sure this would be a nice item if you got one that's alive, but I went 0 for 3. This took place in August, in the Midwest, during fairly mild temperatures, BTW.