What a hassle. Two Nook basics. One without and one with Glowlight. My failures caused the screen to freeze displaying a Salvador Dali like scribble of lines and patches. Used the NOOK charger. Never left my bedside. There are no motors,magnets or anything else with fifteen feet that could have caused this. Had a real nightmare with Barnes & Noble about updating my ship to address. Five years and what, seventy tries online and the site defaulted t my old address. Called customer service. "Oh I am correcting that right this minute" a young man said as I could hear keyboard strokes over the phone. Two weeks later they shipped a replacement to the old address. They want a hundred dollars for a gizmo that costs as much as some basic smart phones. And it breaks. The phones are still working, taking images, playing music but the NOOK cannot display print and chew gum at the same time. Don't even bother going to the B&N site for book reviews. It is a drop box for drug dealer messages. Barnes and Noble is setting themselves up for a Chapter 13.