So frustrated with these things - 3 kids, 3 Nooks, 4 exchanges so far because of the "ripped" GlowLight screen. The first return/exchange was within a week of owning them, very light use. The others followed soon after. The kids loved them so we kept them even after the "rips" reappeared, but now one of them has just completely died (the Nook is 10 months old). Half the screen is garbled and the other half is stuck on one of the author screen savers.