I enjoyed this tablet for about a year. I bought a blue tooth keyboard and Office Suite Pro 7 and that worked ok. The device recently would not load beyond 99%, then did a factory reset. I lost everything, dozens of saved pdfs, notes, slides, and word documents. All my apps need to be re-installed. I was timed out of my first online help chat. The second customer service rep said I should have backed up my files. Sigh.  I was hoping for some ideas on how to prevent this from happening again. Now I will use the nook as a reader. Period.