I love it. A great product. Worth every dime with one big "but" that drops me to 4 stars.. The software and information provided is very bad.  Both incompete as well as hard to use.  The Audio Manager software  shipped with the Rio never did work fully for me. I tried on two different  machines.  There is no way to even understand some of the Rio500 features  from the material shipped, or from their web site. Although eMail questions  are answered in about 24 hours, after a week of ongoing frustration I  discovered MusicMatch. I tried Real Jukebox, but suggest downloading the  free version of MusicMatch software from MusicMatch.com to use for  downloading files and for ripping CDs for use with the Rio500.  I found it  to work intuitively and easly almost from the beginning.  You will also  need to down load the free plug in from MusicMatch to enable downloading to  the Rio device. After installing Jukebox, then go to the Jukebox tab on the  website, then to plugins. I will cheerfully upgrade MusicMatch and send  them my money even though the free version is fully functional and more  than satisfactory.