This remote, for whatever reason, was chosen by Time Warner to replace their previous silver remote, the Time Warner Synergy V RC-U62CP-1.12S.  The actual function of this CLIKR-5 is OK, but the ergonomic design sets back remotes by 20 years.  The buttons are all the same, there's no separation of the number buttons, the volume and channel buttons are the same shape as the other buttons on the remote, and it all adds up to a crappy user experience.  Why would TWC accept this as a replacement?  This remote is virtually impossible to pick up and use without staring at it to make sure where your fingers are.  Heck, you have to feel around just to figure out if you've grabbed it by the top or bottom, since there's no articulation in the body of the thing to tell you which end is up.  Horrible, just horrible design.  I'm skipping this and paying double for a refurbished Synergy V.