I got this as a  birthday gift from my kids. I was really excited to get a reader but because of some diabetic retinopathy I couldn't read it well. I need something with a backlight. I tried to take it back to Barnes and Noble to purchase a more expensive one that I could use but as always they were not willing to help me. They are the worst at customer service I have ever seen. I won't buy anything from them ever again. They are just unwilling to help. They always have a very lame excuse. I've asked my kids not to buy anything for me from them every again. I sure won't. This NOOK is of no use to me at all, it's not easy to use or easy to read and I just wanted to trade it in, pay more for something I could use but they said sense I had opened the package and tried to use it that I could not return it. Now I have a NOOK that is of know value at all to me and a store that is unwilling to help me in any way even though I had a receipt and an unused product. I will buy product from Amazon because they are so good to support their customers but I won't buy any product that is a Barnes and Noble. product at all.