I have been using this device for the last year and a half. I love it. I have had no problems; works like it should. I was surprised to see so many people had received defective devices and wanted to let you know that these are amazing ereaders and you can have a perfectly normal, blah experience like me. It is no better or worse than any other ereader out there. It is my second, so most of my review will be a comparison.