We bought one of these for my mother-in-law hoping to get her a piece of technology that would be enjoyable for her to use. It has been nothing but a pain. Her main thing she uses it for is reading books from the library. This requires a process that involves going through hoops, a computer, and an Adobe ID and software. Having experience with an Amazon Kindle (the very basic one) and iPads with library books, this was an absolute pain and I feel bad for my in-laws. What should be a two-five step process is way more complex and requires special software on the computer to transfer the ebook to the nook. There have been several occasions where my father-in-law (who is ok with technology) has called up and spent hours on the phone with my husband trying to figure out how to get a book onto the nook.