I bought this Nook Simple Touch on Amazon.com, but when I received it, the WiFi would not connect. I tried my home network as well as several WiFi hot spots around town. Barnes & Noble Customer Service was NO HELP, telling me that, since I did not purchase the Nook Simple Touch from B&N, they could not help me, and suggesting that I needed to return it to the seller. I did return it, thinking it was damaged somehow, and the seller graciously gave me a full refund with no argument (kudos to him and Amazon!).