I love my headset.  I use it almost everyday.  It comes in handy for making collection calls, calling the bank (and having to punch in digits) or using outside.  I love being hands free.  I've never had a problem with the headset.  I also sell them.  Never a complaint or a return.  Maybe it's because I test it before I ship.  I'm not sure why all these bad remarks.  It's great for the price and serves it purpose.