This product looks nice and works fairly well out of the box. Water pressure is poor if that is important to you. It is impossible to keep the head clean with all those little heads and the space in between. I am a clean freak and I hate mold & mildew in the bathroom. This material & design allows mold & mildew to grow rampant. The water pressure only gets worse & worse. I purchased it for my husbands Birthday in June but the actual purchase was 6 months earlier. It did not go into use until June but they won't take that into account when considering the warranty. Now the arm refuses to stay in place. It is pointing down & refuses to stay up anymore. Of course we had to replace it, Again!