I RETIRED MY BLACKBERRY TO TRY THIS 'COOLER' PHONE. WHAT A MISTAKE!! I AM SO UNHAPPY WITH THIS PHONE THAT AFTER A MONTH I TOSSED IT AND WENT BACK TO MY BLACKBERRY.I AM TRAPPED IN A TWO YEAR AGREEMENT BEFORE I AM ELIGIBLE FOR A NEW PHONE. HERE ARE THE PROS TO OWNING THIS PHONE: IT LOOKS COOL AND SMART.ONLOOKERS WILL MARVEL AT THE PULL OUT KEYBOARD FEATURE. HERE ARE THE NEGATIVES IN ORDER OF ITS MOST ANNOYING OFFENCES:  1)THIS PHONE IS NOT USER FRIENDLY! THE PRODUCT MANUAL DOES NOT EASE THE FRUSTRATION EITHER. PERHAPS EASIER FOR TECH GEEKS...