I purchased tis phone from a local store and after a month it started to die  within about 8 hours. I called customer service and they promptly sent out a new battery only tohave the same problem return. I called them that same day and they sent me a new phone which I received in 2 days . The new one works fine and I would recommend Net10 to anyone that wants a great phone coupled to great customer service. They definately stand behind their product.