I have now had this phone for a week. I have had no problems with it at all. It has all the features i could want in a cell phone/pda. I have downloaded the Opera browser because Internet explorer doesnt let you have more than 1 window open at a time. The ringer on the phone is amazingly loud. Plus I just put a song from my pc as the ring tone. The clarity of the calls is amazing. That was a key concern when I was looking at the phone. I just thought they might concentrate more on the pocket pc part of the phone , than the actual phone itself. One reason I love this phone is it is quad-band. I had the SidekickII but it was only tri-band and didn't work in Maine where my parents live. This one works everywhere. The keyboard takes some adjusting, but it's usable once you get used to it.overall this is a great phone.