I am very impressed. My expectations of such devices is tempered and reasonable. Most of all it must work well - no crashes, good recpetion and ease of use. The OS seems to be rock solid - it handles errors and conflicts very well. In my large metro area on the east coast - the reception and coverage is excellent. Better than Cing. but nothing beats VZW from my experience. The device is reasonably fast even when it is not on the "EDGE". I was surprised that Rim had little and almost no customer support. Motorola will still talk to a customer and help. I found the BBFORUM to be very helpful. I never found the internet on cell phones to be of any use. On the 8700g the browser works very well with the usual exceptions. T Mobile rate plans make the BB reasonable to use when compared with very expensive plans of the other carriers. Overall very pleased. Amazon made the purchase fast and easy - had it in 2 days.