The phone seems very sturdy.  It has a nice industrial design.  The firmware is OK at best, and it takes more clicks to get anywhere than my kids' nokia.  That got it a star above 1.  The software that I had to buy separately was totally inadequate.  First of all, it goes out to sync and downloads 30 MB's of s/w and says its up to date, but it still won't sync.  After reading their website, I download some more s/w to reinstall the drivers.  NOTHING WORKS.  I call them and they say that there's a new version that works w/ this phone.