Delivery was fairly quick as usual with Amazon. The step is exactly as described. We bought a shell for our Dodge Ram truck bed so that my wife and I can travel and camp in the back. The shell has a nice rear door (opens vertically like an actual door) so that you can just step inside and close the door behind you (no tailgate or horizontal lift type door). The problem is that the back of the truck sits quite high and my wife had trouble stepping up to the bumper. We had previously used a plastic step stool to make this access but it was inconvenient as it always had to be stowed when traveling and was fairly large. The Bully Step definitely solves that problem. The tolerance(gap)between the step insert and the receiver varies by hitch brand I'm assuming as the little plastic wedge could not be installed exactly as per the instructions. Very little clearance in my case. I did manage to get it wedged in enough to function as intended though. Although we haven't done any real traveling since installing it, I have maybe put 100 miles on the truck just running errands etc and I can't hear any rattle or noise from the installation so the concept seems to work. The build quality looks good and there are no issues that I can see. Bear in mind that a 4 star rating from me is about the best I ever give as I reserve the top rating for something that far exceeds my expectations. My only hesitation to give it 5 stars is the fact that once installed it really isn't much lower than the bumper itself so it's still a bit difficult for my wife to make that first big step. It does extend back though which makes the footing and entry to the truck bed much more secure than trying to step on the narrow bumper itself. If it had been designed with a compound angle to position it one or two inches lower, it would have been perfect.