This item arrived in the factory packaging only, no exterior box like you would expect with typical Amazon purchases, but it was in good shape with no missing parts.  Pay attention to the directions and don't tighten any of the bolts/nuts until you get to the end so that everything will line up properly.  Luckily I had a ratcheting 17mm crescent wrench - my 17mm sockets weren't deep enough to tighten down all of the way.  The bolts could be better sized in my opinion - the length of the longest bolts are about an inch longer than they need to be in my opinion.  Maybe some rubber boots to cover the ends of the bolts that protrude would be good or cut off the ends if you don't plan on taking it apart.