I have this phone and was debating on whether to exchange it or not for something a little simpler. I decided to keep it because it's that "candy bar" style, no sliding or flipping up to use and am happy with it for the most part. It took some time getting used to. I don't like the fact that there is no "back" button. I love the touch screen. I find myself trying to use the touch screen on my husbands phone (Blackberry 8110) or my kids (LG Shine). Battery life is pretty good. I had a Samsung M300 and that thing needed charging every day. I charge this about every 4 days. One thing I discovered is the my ringer volume got softer/low after about a month. At first I thought it was my imagination. I could've sworn it was louder than what it was. Even on the highest level I could barely hear it. After researching from other users, I took out the battery and re-inserted. Now that's the ringer volume that I remember having.  It saved me a trip to AT&T.