I rarely got the product to work - it would connect and then disconnect. When it did work, the audio quality was terrible and the volume too low. The menus were too confusing - couldn't figure them out (and I'm an engineer). I tested it with my Verizon XV 6800 Pocket PC phone - and later found from a friend that this company's products have problems with HTC produced Pocket PC's (which manufactured the phone), and this is according to their own technical support people.