I purchased 3 phones for my family... a V3xx, a Nokia 6126 and this KRZR for myself. It was the only one that was DOA right out of the box. Okay, not a big deal, one defective unit. I sent it back and received another one. This one worked great... or so I thought. But a week after having it my wife called on my land line and said she was calling and calling but I wasn't picking up my cell. I checked, and it had no indication of any calls. I tried calling out and it wouldn't dial. It was frozen... sort of. So I thought, maybe it needed a reset. I powered down, powered up, and it worked fine the rest of the day. Okay, it was a fluke. But then it did the same thing the next day, then the next. It sure is a beautiful and compact phone and I'm going to miss that, but I'm dumping it because I need a phone that works ALL the time, not just part of it. Sorry Motorola, I've been a loyal customer, but you blew it with this phone.