The one I got was ok but I'd rather a different one. I could hear others, and others could hear me fairly well. Sometimes I needed to speak louder than usual. The worst problem with it was it didn't stay on my ear securely. The unit sits on the outside of the ear with the loop that goes above the ear but If I turned my head quickly it would swing out slightly and then bounce back on to my head, and the person you were talking to could here a bump. I don't like worrying if this one will fall off my face.