First off, this does not even warrant ONE STAR.  This phone is absolute trash. It might look great but in reality it is a users nightmare.  The phone's biggest problem is the 'touch' buttons on the front. Adjusting the sensitivity will not solve the problem. Picking up the phone and placing it to your ear is liable to cause any number of annoying pushes on the keypad.  You might mute the call, hang up, or who knows what else.  Like other users, the cool factor wore off in about 3 days when I realized what I was in for.  Now, many months later, if you just touch the call button ONE TIME it starts calling the last person on your list.  Put the phone in your pocket? FORGET ABOUT IT! The phone will dial at random.....it should come with extra minutes from VZ because you will sure enough burn through them with all the 'accidental' calls.  It's ridiculous to have to treat this phone like this so that you don't accidentally dial a call. It is by far, the worst phone I've ever used.  I wouldn't wish it on my worst enemy. If you've recently bought the phone and are still within the return window, RETURN IT!