I hate this phone...I was drawn to it by it's appearance and size but what a horrible dissapointment.  I had to get motorola mobile tools and 'hack' the volume so I could hear it - the loudest default setting is just too low. The display is impossible to see outside in bright light, I detest it that it has such a poor means of displaying missed calls, if the same caller has attempted to reach you multiple times, it displays the last call time only. I just returned this phone for a replacement because of dust under the display screen, I was told that it is a 'known' issue, but that my replacement phones warranty will expire this month at the same time as the original that I purchased.