It actually took a very long time and I contacted them and they gave me a full refund but I still got it anyway for free :))) Since the second I put it on I get compliments all day and its gorgeous on my white phone. I did paint it with clear and all the diamonds are still there except some constantly fall off the ribbon. Its kind of hard so Im hesitant to drop my phone but its worth it if you don't mind changing the case in like a month. :)))