Not what I expected from a Motorola product.  I found that in buying bluetooths online, Amazon, ebay, etc., that the quality is not there when it is not in retail packaging.  I stopped buying "new" bluetooths that arrive in plastic baggies on ebay for this reason.  This bluetooth was a bargain, but not worth the savings.  It does not hold a charge, disconnects from my Razr phone for no reason, and does not have good range.  I've had a couple of bluetooths before, and have only have problems with the ones that came in bulk packaging.  Makes me wonder if they're refurbished or something.  Anyway, Amazon has a nice Plantronics selection...retail packaging ofcourse!