My wife had this phone for a few days, then all of a sudden, we couldn't get past the 'Verizon screen'!  The system completely 'froze up' to where nothing could get it to operate and perform calls or other functions for which it was made.  We took the phone back dissapointed.  Apparently, judging from other negative reviews online, Verizon is having some issues with some of these phones!  How they can release a product to market without extensive and relevant 'real world' testing is beyond me.  This reminds me of so many 'buggy' and problematic versions of Microsoft 'Windows' being released over the years that made one's computer crash, freeze, etc.!  Anyway, if Motorola perfects the 'MotoQ' in the future, we may look at it again.