Bought a refurbished phone to replace an original VX5200 with a broken hinge (5 years old, phone still worked but wasn't going to last forever).  Verizon was able to transfer contacts from old phone and we activated it over the air without difficulty (couldn't activate it on-line - not sure why, probably due to the age of the phone[?]).  The only glitch has been a message "Phone number has recently changed, please enter PIN" that appeared a couple of times but did not effect the phones operation.  If you need a replacement at little cost - this seems to be the way to go.