Excellent service, product shipped pretty quickly and was packaged well so everything arrived intact. My only disappointment is that since I'm not an experienced relaxer buyer, (this was only my second purchase) I didn't realize the set was not complete. The package came with only Steps 2 and 4 of the process. The other steps should either be included in the package or buyers should be advised that they still need to get Step 1 (scalp protector) and Step 3 (post relaxing conditioner). It really is an inconvenience not being able to use right away. Other that everything was excellent.