I keep waiting for at least one of the numerous complaints to happen to my phone, but alas, I keep waiting (thankfully!). I have dropped it, twice, from a short distance however, but it did not break right away like other people have claimed. The interface is great, Motorola has one of the better ones. It has all the options I want on it although there are a lot of them and it can be confusing at times. However, if you use the manual you'll get the most out of it. It sounds great and has good reception. I also like that it is wider then most phones so I don't have to press it to my ear. I can hear fine with just a corner of the phone to my ear which is a lot more comfortable. As for T-mobile service, I have been with them for 4+ years and have never had a complaint. They have they the best plans and the best customer service.