I've owned virtually every Treo since Handspring sold the ingenious device to Palm and unfortunately the company and its executives have done nothing but milk every dollar they can for their bonuses and kill the franchise in the process. I really wanted to like this phone and tried every workaround. Unfortunately it goes back later today for many of the reasons Alfredo Gomez refers to. Other than a reasonably good form factor and hardware - which other companies have now caught up - Palm has made very few changes. DO NOT BELIEVE MOST MAGAZINE REVIEWS -- they are half done hack jobs by people who barely use the phone and write up their experience on specs and a day of usage. It's not the normal experience and I will explain.