i ordered 2 of these just the other day, they came in a day sooner than expected so shipping was fast, HOWEVER, upon opening the 2 packages both of them were not only scratched very noticeably but one parrot in particular was missing a rubber charge port cover and the speaker was blown horribly and the metal clip that holds it to the visor had been worn down to bare metal and rusted, both box's had the " security seal" showing they were "new" but they were anything but new. i will report back later about how well their customer service is, but as for now because of this kind of neglect i cant even give a real review on the product. what i can tell you from the one that did have a working speaker the volume works very well, and it paired to my iphone on the first try, i was told by the caller on the other end that they couldn't tell that they were on speaker, but did get horrible wind noise when i sat in front of a fan, so running it near your cars a/c or windows down might be an issue for some people including myself. overall i think i'll be returning this product for a full refund and i'll just goto bestbuy and pay twice as much for something i know is new and of good quality...