I have just gotten this little gadget as a gift from a friend... whom I really love for it ... its a funny little thing which has a little of every thing for a gadget freak like myself. i have used many different products in my time, all from HPC's, Palm, PDA's, you name it, i've tried them ... but this unit outdo them all by lenghts. the touch screen can be a little annoying, but the wifi & BT facility sort of make the pain worth it... it could use a little work on the service, but i guess thats a limitation from sprint and not the device itself. if there is to be mentioned a drawback compared to my other pda, i would say it to be the "memory" ... only 128/45 MB, contra the 4 GB in my Palm LiveDrive. other than that ... if you want someone to really love you... or if you are looking for a gift for your "Have it All" friend ... this is gonna be a VERY good choice.  admittedly, the price may be a bit of a barrier... lol almost $600 w/o new Phone Contract...