I love this case, but it does have a downside. There is soft protection over the volume controls. So when I reach into my purse to grab the phone, and if I grab the sides, I could be significantly reducing the ringer volume, even when the phone is in lock mode. Or if I'm on the phone with someone and hold the phone wrong, I mute them. It's happened a lot. I don't know what the solution could be. Perhaps a hard cover of just that area? But no, it's nice to access the volume when needed. Perhaps a hard area just around the volume buttons so fingers can grab at it without affect. I'm a bit of a klutz, which doesn't help matters here. Maybe for other users this has not been an issue at all.