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If you are selling, recycling, or considering disposing of your printer, remove the cartridges, transfer or cancel your Instant Ink account, and restore factory defaults.
Together, we can make sure our precious resources do not go to waste. Once you are done with your HP printer and cartridges, have them reused or recycled. Go to HP Product return and recycling for options for your country/region.
Remove and recycle the ink or toner cartridges before selling, recycling, or disposing of your HP printer.
Transfer your Instant Ink services to a new HP printer, or cancel your Instant Ink service.
Learn how your account changes when you replace an enrolled printer.
Home / Home Office: The HP Smart app has a printer replacement function that allows you to keep rollover pages, free months, prepaid amounts, account history, and other account information from the previous printer.
Follow the instructions that came with the new printer to set it up. Make sure to use the HP Smart app. If HP sends a replacement printer under warranty, the HP Smart app automatically replaces the printer during printer setup.
If you purchased a replacement printer, watch for the printer replacement option during setup with the HP Smart app.
Business: The HP Smart app does not manage printer replacement for Business accounts.
Follow the instructions that came with the new printer to set it up. Select the Instant Ink option during setup to enroll the new printer.
After enrolling the new printer, make sure to cancel any printer you no longer use to avoid charges.
Before you cancel, consider other plan options and be aware of what happens after cancellation.
If you cancel:
You can continue printing with Instant Ink supplies until the end of your current billing cycle.
At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
Your final monthly charge comes at the end of the billing cycle.
The Paper Add-on service ends with your Instant Ink service.
Sign into your account:
Verify the serial number by selecting Overview, and then Printer Details in the Status area.
Click HP Instant Ink, then Update Plan in the left menu.
Scroll to Plan Details.
Click Cancel my HP Instant Ink Subscription and then follow the prompts.
You receive an email confirmation immediately, and another at the end of the billing cycle.
If you decide to cancel your Platinum printer subscription, you can choose whether to keep or return your printer to HP.
A cancellation fee may apply, depending on how long the printer has been enrolled:
Within 30 days of enrolling the printer, there is no cancellation fee if you return the printer to HP within 10 days of cancelling.
Within one year, the early cancellation fee is the list price of the printer.
Between one and two years, the cancellation fee is half the list price of the printer.
After two years, there is no cancellation fee.
Sign into your Instant Ink account to cancel online, or contact HP Instant Ink Platinum Customer Care.
Restore your printer to the default factory settings using the HP Smart app or internet browser to open the printer Embedded Web Server (EWS). Restoring factory defaults can help resolve printer setup issues, connectivity problems, and error messages.
Choose one of the following methods to open the advanced settings for your printer.
HP Smart app: Click the image of your printer to open the settings and management tools, and then click Advanced Settings under Settings.
Printer EWS: Open the HP printer Embedded Web Server (EWS) using the printer IP address.
From the EWS home page, click the Settings or System tab.
If you are prompted to log in or enter the printer PIN, enter admin for the username (HP LaserJets only), enter the PIN from the printer label, and then click Submit or OK. This label is typically located inside the cartridge access area or printer door.
Restore your printer to factory defaults.
For most HP printers, click Restore Factory Defaults or Factory under Restore Defaults. Click Restore Factory Defaults > Yes.
For HP LaserJet printers, click Service, and then click Restore defaults > OK.
After about 20 seconds, your printer automatically restarts.
Reconnect the printer to your Wi-Fi network, if necessary.
Check for any printer firmware updates.
For more information, go to Restore factory defaults on your HP printer.
Use the HP Smart website to remove the printer from your HP account.
Sign in to your HP Smart account.
Under the account dashboard, click Printers to open your printer list.
Under the name of your printer, click Printer Options, and then click Remove Printer or Manage Printer Settings > Remove Printer.
When prompted to confirm, click Remove to finish removing the printer from your HP Smart account.
It might take a few hours before the printer no longer displays on your HP Smart account.
After removing the cartridges, transferring or cancelling HP accounts, and restoring the factory defaults, recycle the HP printer.
Go to HP Product return and recycling for more information.