#Person1#: Excuse me.
#Person2#: Yes, sir. Can I help you?
#Person1#: Um, this steak, I asked for to be medium rare.
#Person2#: Medium rare, that's right, sir. I remember your order.
#Person1#: Well, I'm afraid it isn't. It's a bit too well done and rather tough. Would you mind changing?
#Person2#: If it is not to your satisfaction, I'll certainly bring you another. But I'm afraid you may have to wait for a few minutes.
#Person1#: Yes, that's all right. Thank you very much.
at a restaurant