#Person1#: IBA, Client Services Department. Shelley speaking, how can I help?
#Person2#: Client Services? Oh, hello. I need your help.
#Person1#: Certainly, that's what we're here for. What can I help you with?
#Person2#: I'm a tourist in this city and unfortunately I've lost my card!
#Person1#: Calm down, Sir. Is that an IBA Debit or Credit Card?
#Person2#: Credit Card. The International Credit Card, I can't find it anywhere.
#Person1#: Just calm down, Sir. OK, when do you think you lost it?
#Person2#: I'm not 100 % sure, around an hour ago I guess. I had it in the hotel lobby bar ; I used it to charge something to my room. I obviously didn't pick it up again.
#Person1#: That's fine, Sir. Let me just take some details FRCM you and we can help you.
#Person2#: Thank you. Thank you very much.
trouble during travel