anchor.diff:  *  "Extension - Data: "Additional time is required to answer your public records request. We need to compile data or create a computer report to extract data (Government Code Section 6253(c)(4))."
   
   === Closing a Request
  +
  +image::close_request.png
  +
   To close out a request, city employees can edit a message already provided to them. An email is then sent to the requester notifying them the request is closed. The status of the request will also change. 
   
   Reasons a request can be closed:
  
positive.code: 'txt', 'pdf', 'doc', 'ps', 'rtf', 'epub', 'key', 'odt', 'odp', 'ods', 'odg', 'odf', 'sxw', 'sxc', 'sxi', 'sxd', 'ppt', 'pps', 'xls', 'zip', 'docx', 'pptx', 'ppsx', 'xlsx', 'tif', 'tiff'
  
  === Add a Link to Another Website
  A city employee can respond to a request by providing a link to where the document or information is stored online. The requester will be notified via email about this link. This web address will be posted online for everyone to view.
  
  You must name each link you post.  
  
  
  === Add An Offline Record
  Some records cannot be uploaded to the website and requesters will have to be told when and where to pick up copies of it. The requester will be notified via email about this message. This message will be posted online for everyone to view.
  
  === Add a Note
  Updates can be provided to the requester through the "Add a Note" feature. The requester will be notified via email. The message will be posted online for everyone to view.
  
  === Request an Extension
  Notify a requester if additional time is needed to fulfill their public records request. Select from one of the four legal reasons to extend a request and edit the message. The due date of the request changes, giving the city employee 14 additional calendar days to respond to the request. The message is posted online and the requester is notified via email. _An extension can only be requested once._
  
  Four legal reasons to request an extension:
  
negative.code: 
  
  === Re-Open a Request
  
  image::reopen_request.png
  
  Allows you to re-open a request after it is closed. This makes it possible for you to send more messages and upload additional records.
  
  === Responses
  
  image::responses.png
  
  All responses are displayed in chronological order. Each response includes the time it was uploaded and who uploaded the document or sent the message. 
  
  == What is Unique to the City View
  
  There are two views in RecordTrac: the city employee view and the public view. Any time there is a web page only a city employee who is logged should see there is 'city' in the URL. 
  image::city_url.png
  
  City employees are the only users able to upload records, extend a request, close a request, and correspond with the requester through RecordTrac. 
  
  