anchor.diff:  
   
   === Re-Open a Request
  +
  +image::reopen_request.png
  +
   Allows you to re-open a request after it is closed. This makes it possible for you to send more messages and upload additional records.
   
   === Responses
  +
  +image::responses.png
  +
   All responses are displayed in chronological order. Each response includes the time it was uploaded and who uploaded the document or sent the message. 
   
   == What is Unique to the City View
   
   There are two views in RecordTrac: the city employee view and the public view. Any time there is a web page only a city employee who is logged should see there is 'city' in the URL. 
  -
  +image::city_url.png
   
   City employees are the only users able to upload records, extend a request, close a request, and correspond with the requester through RecordTrac. 
   
  
positive.code: *  "Extension - Data: "Additional time is required to answer your public records request. We need to compile data or create a computer report to extract data (Government Code Section 6253(c)(4))."
  
  === Closing a Request
  To close out a request, city employees can edit a message already provided to them. An email is then sent to the requester notifying them the request is closed. The status of the request will also change. 
  
  Reasons a request can be closed:
  
negative.code: link:index.html[back to index page]
  
  === Change the Point of Contact for a Request
  
  image::change_point_of_contact.png
  
  A city employee can send the request to another individual in the official city directory if their department is unable to fulfill it. The city employee will be alerted via email and will become the new point of contact for this request.
  
  === Add a Helper
  
  image::add_helper.png
  
  Sometimes more than one person is needed to fulfill a request or it involves multiple departments. Click on 'Helpers' to notify additional city employees of this request. The city employee will be alerted via email that they are expected to respond to this request. The helpers will be able to add documents and send messages to the requester via RecordTrac. 
  
  === Ask a Question
  
  image::ask_question.png
  
  A city employee can ask questions about this particular records request. The requester will be notified via email of this question. The question will be posted online for everyone to view.
  
  === Upload a Record
  
  image::upload_record.png
  
  Documents stored on a computer can be uploaded. The requester will be notified via email every time a record is uploaded. The documents will be posted online for everyone to view.
  
  You must name every record you upload.  
  