# Virus Scan software slows Call Completion Rate

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## Virus Scan software slows Call Completion Rate

 Problem Summary When the Cisco Unified CCX system is under load, the system updates and writes to the log files more often. Therefore, Virus Scan software works more often. This can affect system performance. None. Changes or updates to log files trigger the Virus Scan software to read the files. In order to improve the Call Completion Rate of the system running under high load, the virus scan software excludes some of the directories for performance reasons. Exclude the following directories: C:\Program Files\wfavvid\log C:\Program Files\Cisco\Desktop\log C:\Program Files\Cisco\Desktop_Audio C:\Program Files\Microsoft SQL Server\MSSQL\$CRSSQL Release 7.0(1) None.
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