Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

## PC running extremely slow

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

### PC running extremely slow

Hi everyone,

I had a friend ask me to look at her computer since it was really slow. A boot takes about 3-5 minutes and a mouse click takes about a minute to process. I ran Spybot-S&D and Ad-Aware, a2, Bitdefender, Housecall and Pandasoftware. None solved the slowness even though junk was removed. I've turned to you, the experts, for some help. Thanks in advance. Below is the HighjackThis log.

Logfile of HijackThis v1.99.1
Scan saved at 3:44:10 PM, on 10/23/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\a-squared Free\a2service.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
C:\Program Files\Verizon\Servicepoint\VerizonServicepoint.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://ie-search.com/srchasst.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://ie-search.com/srchasst.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.royalsearch.net/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,(Default) = http://ie-search.com/srchasst.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = http://ie-search.com/srchasst.html (obfuscated)
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\userinit.exe,C:\WINDOWS\System32\svcpack.exe
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [VerizonServicepoint.exe] C:\Program Files\Verizon\Servicepoint\VerizonServicepoint.exe
O4 - HKLM\..\Run: [Verizon Custom Uninstall Tracking] C:\DOCUME~1\Janell\LOCALS~1\Temp\InstallHelper.exe /uninstalltrackingvendor=Verizon
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Device Detector] "C:\Program Files\Common Files\ACD Systems\EN\DevDetect.exe" -autorun
O4 - HKLM\..\Run: [ConMgr.exe] "C:\Program Files\EarthLink 5.0\ConMgr.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [spc_w] "C:\Program Files\JUSearch\juspc.exe" -w
O4 - HKCU\..\Run: [Juno_uoltray] C:\Program Files\Juno\exec.exe regrun
O4 - HKCU\..\Run: [IM] C:\PROGRA~1\EARTHL~1\aim.exe -cnetwait.odl
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl-esd.sun.com/update/1.6.0/ ... 586-jc.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
ikanew
Active Member

Posts: 6
Joined: October 22nd, 2007, 12:52 pm
Register to Remove

Hi ikanew.

Welcome to Malware Removal. My name is mayi and I will be helping you. As I am still an undergraduate, I will need my fixes checked before posting back to you. Thank you for your patience.
ndmmxiaomayi
MRU Emeritus

Posts: 9708
Joined: July 17th, 2006, 9:22 am

Hi ikanew,

I have some bad news for you.

Your computer has an infection, including a backdoor. A backdoor gives intruders complete control of your computer, logs your keystrokes, steal personal information, etc.

You are strongly advised to do the following:

• Disconnect the computer from the Internet and from any networked computers until it is cleaned.
• Back up all your important data except programs. The programs can be reinstalled back from the original disc or from the Net.
• Call all your banks, financial institutions, credit card companies and inform them that you may be a victim of identity theft and put a watch on your accounts. If you don't mind the hassle, change all your account numbers.
Do NOT change your passwords from this computer as the attacker will be able to get all the new passwords and transaction records.

Due to its backdoor functionality, your computer is very likely to have been compromised and there is no way that it can be trusted again. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be to do a reformat and reinstallation of the operating system (OS). However, if you do not have the resources to reinstall your OS and would like me to attempt to clean your machine, I will be happy to do so.

What are Remote Access Trojans and why are they dangerous
How do I respond to a possible identity theft and how do I prevent it
When should do a reformat and reinstallation of my OS
How to backup your files in Windows XP

If you do not wish to reformat and reinstall the operating system or do not have the resources to do so, please let me know.
ndmmxiaomayi
MRU Emeritus

Posts: 9708
Joined: July 17th, 2006, 9:22 am

Hi Mayi,

Thanks for your reply. That explains the slow performance and why the hard drive always sounded like it was being read or written to even when the PC was sitting idle. Do you know the name of the backdoor? This is a friends PC that I connected to my network. I will format her hard drive and reinstall the OS on her machine and let her know about the possible identity thefts. I'm also concerned about my network since it was connected to this machine. There are two other computers on this network but I haven't seen any strange activity on these yet. Any suggestions as to what I should do to be sure that they are not infected and now accessable from the backdoor? Thanks!
ikanew
Active Member

Posts: 6
Joined: October 22nd, 2007, 12:52 pm

Hi ikanew,

http://www.sophos.com/security/analyses ... initc.html

I'm also concerned about my network since it was connected to this machine. There are two other computers on this network but I haven't seen any strange activity on these yet. Any suggestions as to what I should do to be sure that they are not infected and now accessable from the backdoor?

You have to first disconnect your friend's machine from your network if it's not yet disconnected.

Make sure that both PCs have a software firewall installed to monitor incoming and outgoing connections and they are active.

If you are still unsure, you could post logs from both machines to be checked.
ndmmxiaomayi
MRU Emeritus

Posts: 9708
Joined: July 17th, 2006, 9:22 am

The other two computers that where in this thread have been moved to

Computer #1: "PC running extremely slow 2" http://www.malwareremoval.com/forum/viewtopic.php?t=25016

Computer #2:"PC running extremely slow 3" http://www.malwareremoval.com/forum/viewtopic.php?p=233528

Please post a short confirmation in each of the topics when you have found them.

Elrond

Posts: 8818
Joined: February 17th, 2005, 9:14 pm
Location: Jerusalem

You can help support this site from this link :
Donations For Malware Removal

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.

Elrond

Posts: 8818
Joined: February 17th, 2005, 9:14 pm
Location: Jerusalem
Register to Remove

• Similar Topics
Replies
Views
Last post
{"extraction_info": {"found_math": false, "script_math_tex": 0, "script_math_asciimath": 0, "math_annotations": 0, "math_alttext": 0, "mathml": 0, "mathjax_tag": 0, "mathjax_inline_tex": 0, "mathjax_display_tex": 0, "mathjax_asciimath": 0, "img_math": 0, "codecogs_latex": 0, "wp_latex": 0, "mimetex.cgi": 0, "/images/math/codecogs": 0, "mathtex.cgi": 0, "katex": 0, "math-container": 0, "wp-katex-eq": 0, "align": 0, "equation": 0, "x-ck12": 0, "texerror": 0, "math_score": 0.9137467741966248, "perplexity": 23015.49727785125}, "config": {"markdown_headings": true, "markdown_code": true, "boilerplate_config": {"ratio_threshold": 0.18, "absolute_threshold": 10, "end_threshold": 15, "enable": true}, "remove_buttons": true, "remove_image_figures": true, "remove_link_clusters": true, "table_config": {"min_rows": 2, "min_cols": 3, "format": "plain"}, "remove_chinese": true, "remove_edit_buttons": true, "extract_latex": true}, "warc_path": "s3://commoncrawl/crawl-data/CC-MAIN-2020-40/segments/1600400187390.18/warc/CC-MAIN-20200918092913-20200918122913-00353.warc.gz"}