user
What integrations did John Mosquera implement to connect the chatbot with existing systems?
assistant
John developed APIs to connect the chatbot to backend databases and third-party tools like payroll platforms and ticketing systems. This enabled seamless data retrieval and action execution, such as submitting leave requests or escalating complex issues to HR representatives. Sentiment analysis was also incorporated to detect frustration and trigger escalation protocols. John implemented APIs to integrate the chatbot with backend databases and third-party tools, enabling seamless data retrieval and action execution.