user
What role did API integrations play in John Mosquera's HR chatbot project?
assistant
APIs were critical for connecting the chatbot to backend databases and third-party tools such as payroll platforms and ticketing systems. These integrations enabled seamless data retrieval and action execution, allowing the chatbot to perform tasks like submitting leave requests or escalating complex issues. API integrations allowed John's chatbot to interact with backend systems, enabling actions like leave submissions and issue escalations.