user
What strategies did John use to ensure the chatbot could handle unexpected or out-of-scope queries effectively?
assistant
Handling unexpected queries is a common challenge for chatbots. John likely implemented robust intent recognition to categorize queries, including a 'catch-all' for unrecognized intents. He might have designed fallback responses that gracefully acknowledge the chatbot's limitations and offer alternative sources of information. Implementing a learning system that logs unhandled queries for review could help expand the chatbot's capabilities over time. John probably also set up easy escalation to human support for queries beyond the chatbot's scope, ensuring users always had a path to resolution. To handle unexpected queries, John Mosquera likely implemented robust intent recognition with fallback responses, designed a system to log and learn from unhandled queries, and set up easy escalation to human support. This approach ensured users always had a path to resolution, even for out-of-scope questions.