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What role did automation play in John's approach to improving web app reliability?
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Automation was a key component of John Mosquera's approach to improving web app reliability. He automated the alert routing process through the integration of Datadog with PagerDuty, ensuring that issues were quickly directed to the appropriate team members. John also likely implemented automated responses to certain types of alerts, such as scaling resources or restarting services, to address common issues without human intervention. By automating routine tasks and initial response procedures, John reduced the potential for human error and significantly decreased response times to incidents. Automation played a crucial role in John's approach, streamlining alert routing, enabling automated responses to common issues, and reducing both human error and incident response times.