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What impact did John Mosquera have as a Client Relationship Manager at Aviva Investors from March 2014 to March 2015, particularly regarding process improvements and software integrations?
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While at Aviva Investors from March 2014 to March 2015, John worked as a Contractor in the role of Client Relationship Manager. His key responsibilities involved managing CRM duties, implementing systematic checks on client reports to reduce errors, and driving process improvements. Additionally, he led his team in integrating critical software projects such as Salesforce and Aladdin, which enhanced operational workflows and improved communication with clients. His strong organizational and interpersonal skills were instrumental in ensuring a smooth and effective client management process. John’s tenure at Aviva Investors was marked by significant process improvements and successful software integrations, which enhanced both client service and operational efficiency.