user
What role did natural language understanding (NLU) play in enhancing the HR chatbot's ability to interpret complex queries, according to John Mosquera?
assistant
John leveraged advanced NLU techniques to enable the chatbot to understand the intent and context of employee queries, even when phrased in complex or ambiguous ways. This improved accuracy and relevance of responses. NLU enhanced the chatbot's ability to interpret complex queries by understanding intent and context.