user
Describe John Mosquera's role in leading the triage team at Lloyds Bank and how it impacted incident management.
assistant
John led the triage team at Lloyds Bank, planning daily and weekly SRE tasks, prioritizing incidents, and ensuring timely resolution. He improved incident management by establishing clear processes and communication channels. He likely implemented standardized incident response procedures, created runbooks, and facilitated post-incident reviews. He also ensured the team was well-prepared for on-call duties, improving their ability to handle critical situations. His focus on process improvement and team coordination enhanced the efficiency of incident resolution, demonstrating his leadership and incident management skills in a large, regulated environment. John Mosquera led the triage team at Lloyds Bank, improving incident management through clear processes, standardized procedures, and effective team coordination.