user
What self-service features did John incorporate into the payment system, and how did they benefit customers?
assistant
As part of the payment system implementation, John Mosquera introduced self-service portals for customers. These portals were designed to empower users with more control over their payment-related activities. The features included the ability for customers to view their invoices, update their payment methods, and resolve disputes independently. By providing these self-service options, John reduced the workload on the client's customer support team, as customers could handle many common tasks without needing to contact support. This not only improved customer satisfaction by providing immediate access to information and actions but also increased operational efficiency for the client by reducing the number of support tickets related to payment issues. John incorporated self-service portals allowing customers to view invoices, update payment methods, and resolve disputes independently. These features improved customer satisfaction and reduced the workload on the client's support team, enhancing overall operational efficiency.