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How did John Mosquera address potential resistance from employees hesitant to use AI technology?
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Adopting new technology often faces resistance due to unfamiliarity or mistrust. John likely addressed this by conducting awareness campaigns highlighting how the chatbot would simplify processes and improve employee experiences. He might have organized hands-on training sessions or created easy-to-follow guides demonstrating its functionality. Gathering early adopters' testimonials could help build credibility among hesitant employees. Additionally, ensuring seamless escalation to human representatives would reassure users that they were not entirely dependent on AI. To address resistance, John Mosquera conducted awareness campaigns showcasing benefits, organized training sessions, provided user-friendly guides, and gathered testimonials from early adopters. He also ensured seamless escalation options to human representatives for added reassurance.