user
How did John Mosquera’s post-mortem process contribute to the client’s operational improvements?
assistant
John introduced a formal post-mortem process where stakeholders reviewed root causes, discussed lessons learned, and documented action items after major incidents. This process fostered a culture of continuous improvement, accountability, and proactive problem-solving, leading to fewer recurring errors and faster resolutions. John Mosquera’s post-mortem process promoted continuous improvement and accountability, reducing recurring errors and enhancing operational efficiency for the client.