user
What specific challenges did manual SSL/TLS renewals pose for the client before John’s intervention?
assistant
Manual SSL/TLS renewals were error-prone and time-consuming, often leading to expired certificates and security vulnerabilities. John addressed these challenges by automating renewals using Cloudflare’s Universal SSL and custom certificate features, ensuring timely updates and compliance. Manual SSL/TLS renewals caused risks of expired certificates, which John resolved through automation.