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At Lloyds Bank from December 2019 to January 2022, John Mosquera led the triage team. What were his key responsibilities and how did he improve incident management?
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Let's examine John's leadership of the triage team at Lloyds Bank. As team lead, he was responsible for planning daily and weekly SRE tasks, prioritizing incidents, and ensuring timely resolution. He improved incident management by establishing clear processes and communication channels. He likely implemented standardized incident response procedures, created runbooks, and facilitated post-incident reviews. He also ensured the team was well-prepared for on-call duties, improving their ability to handle critical situations. His focus on process improvement and team coordination enhanced the efficiency of incident resolution. At Lloyds Bank, John Mosquera led the triage team, planning SRE tasks, prioritizing incidents, improving incident management by establishing clear processes, standardized procedures, and facilitating post-incident reviews.