user
How did John Mosquera incorporate sentiment analysis into the HR chatbot, and what was its purpose?
assistant
John Mosquera incorporated sentiment analysis into the HR chatbot to detect frustration or dissatisfaction in user interactions. This feature triggered escalation protocols when necessary, ensuring that complex issues were promptly addressed by HR representatives. John Mosquera incorporated sentiment analysis into the HR chatbot to detect frustration or dissatisfaction, triggering escalation protocols to ensure complex issues were promptly addressed.