user
What was the process of designing the conversational flow for the HR chatbot?
assistant
The project description outlines the process of designing the chatbot's conversational flow. It began with a discovery phase where John collaborated with HR stakeholders to gather requirements and define use cases. Common queries were identified, including topics like leave policies, payroll information, benefits enrollment, and IT support requests. Based on these inputs, John designed a conversational flow that prioritized clarity, accuracy, and user experience. This approach ensured that the chatbot could effectively address the most common and important HR-related queries. The conversational flow design process led by John Mosquera involved collaborating with HR stakeholders to identify common queries and use cases. He then created a flow that prioritized clarity, accuracy, and user experience, ensuring the chatbot could effectively address key HR-related topics.