user
How did John measure employee satisfaction after deploying the HR chatbot?
assistant
Employee satisfaction is a key metric for evaluating success in an HR-focused project. The description mentions surveys indicating a 30% increase in satisfaction rates related to HR interactions post-deployment. Beyond surveys, John might have analyzed usage patterns (e.g., frequency of use) or tracked resolution rates for employee queries handled by the chatbot versus traditional methods. John Mosquera measured employee satisfaction through surveys showing a 30% improvement in HR interaction satisfaction rates post-deployment while also analyzing usage patterns and query resolution rates.