user
How was the AI chatbot integrated into existing systems, and what benefits did this integration provide?
assistant
The chatbot was integrated into existing systems through APIs connecting it to backend databases and third-party tools like payroll platforms and ticketing systems. This integration enabled seamless data retrieval and action execution, such as submitting leave requests or escalating complex issues to HR representatives. The integration also incorporated sentiment analysis to detect frustration and trigger escalation protocols. The AI chatbot was integrated into existing systems via APIs, enabling seamless data retrieval and action execution, and incorporating sentiment analysis for issue escalation.