user
How did the introduction of a post-mortem process contribute to the success of the client’s web application reliability?
assistant
The post-mortem process allowed stakeholders to review root causes of incidents, discuss lessons learned, and document actionable items. This systematic approach fostered accountability and continuous improvement, reducing both response times and the overall number of errors. The post-mortem process introduced by John ensured that each incident was thoroughly analyzed, leading to fewer errors and quicker resolutions.