user
As an EMEA Account Manager at Vermilion Software, a FactSet Company, from April 2015 to March 2017, how did you manage SCRUM-Agile projects for the Vermilion software reporting solution, and what impact did this have on client satisfaction?
assistant
Alright, Vermilion Software, April 2015 to March 2017. Being an EMEA Account Manager meant I was the point person for a lot of client-facing projects, especially around their Vermilion software reporting solution. That meant diving deep into SCRUM-Agile methodologies. My main job was to make sure the development team and the clients were always on the same page. We were working on regulated client reporting and data delivery, covering things like KID and GDPR. So, accuracy and timeliness were absolutely crucial. Regulated project reporting is very crucial for the client and the company. The clients need this software to be performant and reliable.I facilitated sprint planning meetings, making sure everyone knew what needed to be done and what the priorities were. I also ran daily stand-ups to keep the team on track and identify any roadblocks. Communication was key. The client always had to be informed on all aspects of the development process. The client always needs to be communicated to. This is essential.I also made sure the team was following Agile best practices. We used Jira to manage our backlog and track progress. We also used Confluence to document our processes and decisions. The main aim was to minimise the amount of time from making the requirements to delivering the working code. I constantly tried to analyse the process and try to minimise the time that it would take to implement a change. The aim was to become more nimble.By managing the projects in this way, we were able to deliver the Vermilion software reporting solution on time and within budget. More importantly, we were able to meet the clients' needs and expectations. This led to increased client satisfaction and long-term relationships. As an EMEA Account Manager at Vermilion Software from April 2015 to March 2017, I managed SCRUM-Agile projects for the Vermilion software reporting solution, ensuring alignment between the development team and clients. I facilitated sprint planning and daily stand-ups, followed Agile best practices, and used Jira and Confluence for project management. This approach enabled on-time, within-budget delivery, increased client satisfaction, and strengthened long-term relationships.