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At MMT Digital, John Mosquera, you led AI projects using Azure OpenAI Service. How did you ensure that the chatbots developed were not only functional but also provided a positive and helpful user experience?
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Chatbots have to be useful, but you also don't want them to replace people! So, I worked hard to make sure it was positive. All AI needs to be ethically used. It should be used to help humans, but it should not get to the stage where they are thinking, and it should make sure to benefit humanity as much as possible.I focused on building chatbots that were accurate, reliable, and easy to use. Chatbots that provide the correct information are also absolutely key to success. If it gets the answer wrong, then it is very dangerous because this can undermine faith in the service.I also designed the chatbots to be engaging and conversational. This involved using natural language processing (NLP) techniques to understand user intent and respond in a human-like manner. Have it in such a way that it benefits users as much as possible.To ensure a positive user experience, I regularly tested the chatbots with real users and incorporated their feedback into the design. If you don't listen to people, then there's no point, and you won't create a beneficial system. Iterate, iterate and iterate and constantly improve.These aspects are incredibly important and these should be kept to. Also look at innovative ways and systems to improve the chatbot more and more to enhance people's lives. At MMT Digital, John Mosquera led AI projects using Azure OpenAI Service by ensuring chatbots were accurate, reliable, and easy to use. I designed them to be engaging and conversational using NLP techniques, regularly testing with real users and incorporating feedback to ensure a positive and helpful user experience.