user
How did the introduction of escalation policies in PagerDuty improve incident management?
assistant
John configured escalation policies in PagerDuty so that unresolved alerts would automatically escalate to higher levels of support if not addressed within a set timeframe. This ensured that critical incidents received prompt attention even if initial responders were unavailable. By defining clear roles and responsibilities within these policies, John streamlined incident management workflows and reduced delays in resolving high-priority issues. The introduction of escalation policies ensured critical incidents were promptly addressed by escalating unresolved alerts to higher levels of support.