user
How did John Mosquera's implementation improve the client's ability to handle payment disputes?
assistant
John Mosquera's implementation included several features to improve the handling of payment disputes. He integrated Stripe's dispute management API, allowing for automated responses to common dispute types. A dashboard was created to provide a clear overview of all ongoing disputes, their statuses, and required actions. John also implemented an automated system for collecting and submitting evidence for disputes, which included transaction logs, customer communication records, and shipping information where applicable. The self-service portal allowed customers to raise and track disputes themselves, reducing the workload on the support team. These improvements streamlined the dispute resolution process, reducing the time and resources required to handle disputes effectively. John's implementation streamlined dispute handling by integrating automated responses, creating a comprehensive dashboard, and implementing an automated evidence collection system, significantly improving the client's ability to manage and resolve payment disputes efficiently.