user
What was the client’s feedback on the reduction in response times achieved by John Mosquera?
assistant
The client praised the reduction in response times, noting that critical incidents were resolved over 50% faster. This improvement was attributed to John’s refined monitors, PagerDuty integration, and post-mortem process. The client praised John Mosquera for reducing response times by over 50%, attributing this to refined monitors, PagerDuty integration, and post-mortems.