We present the first complete attempt at concurrently training conversational agents that communicate only via self-generated language. Using DSTC2 as seed data, we trained natural language understanding (NLU) and generation (NLG) networks for each agent and let the agents interact online. We model the interaction as a stochastic collaborative game where each agent (player) has a role ("assistant", "tourist", "eater", etc.) and their own objectives, and can only interact via natural language they generate. Each agent, therefore, needs to learn to operate optimally in an environment with multiple sources of uncertainty (its own NLU and NLG, the other agent's NLU, Policy, and NLG). In our evaluation, we show that the stochastic-game agents outperform deep learning based supervised baselines.
@cite_0: Training task-completion dialogue agents with reinforcement learning usually requires a large number of real user experiences. The Dyna-Q algorithm extends Q-learning by integrating a world model, and thus can effectively boost training efficiency using simulated experiences generated by the world model. The effectiveness of Dyna-Q, however, depends on the quality of the world model - or implicitly, the pre-specified ratio of real vs. simulated experiences used for Q-learning. To this end, we extend the recently proposed Deep Dyna-Q (DDQ) framework by integrating a switcher that automatically determines whether to use a real or simulated experience for Q-learning. Furthermore, we explore the use of active learning for improving sample efficiency, by encouraging the world model to generate simulated experiences in the state-action space where the agent has not (fully) explored. Our results show that by combining switcher and active learning, the new framework named as Switch-based Active Deep Dyna-Q (Switch-DDQ), leads to significant improvement over DDQ and Q-learning baselines in both simulation and human evaluations.
@cite_11: A partially observable Markov decision process has been proposed as a dialogue model that enables robustness to speech recognition errors and automatic policy optimisation using reinforcement learning (RL). However, conventional RL algorithms require a very large number of dialogues, necessitating a user simulator. Recently, Gaussian processes have been shown to substantially speed up the optimisation, making it possible to learn directly from interaction with human users. However, early studies have been limited to very low dimensional spaces and the learning has exhibited convergence problems. Here we investigate learning from human interaction using the Bayesian Update of Dialogue State system. This dynamic Bayesian network based system has an optimisation space covering more than one hundred features, allowing a wide range of behaviours to be learned. Using an improved policy model and a more robust reward function, we show that stable learning can be achieved that significantly outperforms a simulator trained policy.
Collecting and annotating a big corpus requires significant effort and has the additional challenge that agents trained in a supervised manner with a given corpus cannot easily generalize to unseen out of domain input. Building a good user simulator to train against can be challenging as well, even equivalent to building a dialogue system in some cases. Directly learning from humans leads to policies of higher quality, but requires thousands of dialogues even for small domains @cite_11 . combine such resources to train dialogue policies. Recently, model-based RL approaches to dialogue policy learning are being revisited @cite_0 ; however, such methods still assume a stationary environment.