A new opinion extraction method is proposed to summarize unstructured, user-generated content (i.e., online customer reviews) in the fixed topic domains. To differentiate the current approach from other opinion extraction approaches, which are often exposed to a sparsity problem and lack of sentiment scores, a confirmatory aspect-based opinion mining framework is introduced along with its practical algorithm called DiSSBUS. In this procedure, 1) each customer review is disintegrated into a set of clauses; 2) each clause is summarized to bi-terms-a topic word and an evaluation word-using a part-of-speech (POS) tagger; and 3) each bi-term is matched to a pre-specified topic relevant to a specific domain. The proposed processes have two primary advantages over existing methods: 1) they can decompose a single review into a set of bi-terms related to pre-specified topics in the domain of interest and, therefore, 2) allow identification of the reviewer's opinions on the topics via evaluation words within the set of bi-terms. The proposed aspect-based opinion mining is applied to customer reviews of restaurants in Hawaii obtained from TripAdvisor, and the empirical findings validate the effectiveness of the method. Keywords: Clause-based sentiment analysis, Customer review, Opinion mining, Topic modeling, User-generate-contents.
@cite_18: 
@cite_33: The traditional notion of word meaning used in natural language processing is literal or lexical meaning as used in dictionaries and lexicons. This relatively objective notion of lexical meaning is different from more subjective notions of emotive or affective meaning. Our aim is to come to grips with subjective aspects of meaning expressed in written texts, such as the attitude or value expressed in them. This paper explores how the structure of the WordNet lexical database might be used to assess affective or emotive meaning. In particular, we construct measures based on Osgood’s semantic differential technique.
@cite_36: 
@cite_48: We consider the problem of classifying documents not by topic, but by overall sentiment, e.g., determining whether a review is positive or negative. Using movie reviews as data, we find that standard machine learning techniques definitively outperform human-produced baselines. However, the three machine learning methods we employed (Naive Bayes, maximum entropy classification, and support vector machines) do not perform as well on sentiment classification as on traditional topic-based categorization. We conclude by examining factors that make the sentiment classification problem more challenging.
@cite_9: This paper illustrates a sentiment analysis approach to extract sentiments associated with polarities of positive or negative for specific subjects from a document, instead of classifying the whole document into positive or negative.The essential issues in sentiment analysis are to identify how sentiments are expressed in texts and whether the expressions indicate positive (favorable) or negative (unfavorable) opinions toward the subject. In order to improve the accuracy of the sentiment analysis, it is important to properly identify the semantic relationships between the sentiment expressions and the subject. By applying semantic analysis with a syntactic parser and sentiment lexicon, our prototype system achieved high precision (75-95 , depending on the data) in finding sentiments within Web pages and news articles.
@cite_43: 
@cite_45: With the advent of Web 2.0, people became more eager to express and share their opinions on web regarding day-to-day activities and global issues as well. Evolution of social media has also contributed immensely to these activities, thereby providing us a transparent platform to share views across the world. These electronic Word of Mouth (eWOM) statements expressed on the web are much prevalent in business and service industry to enable customer to share his her point of view. In the last one and half decades, research communities, academia, public and service industries are working rigorously on sentiment analysis, also known as, opinion mining, to extract and analyze public mood and views. In this regard, this paper presents a rigorous survey on sentiment analysis, which portrays views presented by over one hundred articles published in the last decade regarding necessary tasks, approaches, and applications of sentiment analysis. Several sub-tasks need to be performed for sentiment analysis which in turn can be accomplished using various approaches and techniques. This survey covering published literature during 2002-2015, is organized on the basis of sub-tasks to be performed, machine learning and natural language processing techniques used and applications of sentiment analysis. The paper also presents open issues and along with a summary table of a hundred and sixty-one articles.
@cite_5: As an emerging communication platform, Web 2.0 has led the Internet to become increasingly user-centric. People are participating in and exchanging opinions through online community-based social media, such as discussion boards, Web forums, and blogs. Along with such trends, an increasing amount of user-generated content containing rich opinion and sentiment information has appeared on the Internet. Understanding such opinion and sentiment information has become increasingly important for both service and product providers and users because it plays an important role in influencing consumer purchasing decisions.
@cite_34: This paper presents a simple unsupervised learning algorithm for classifying reviews as recommended (thumbs up) or not recommended (thumbs down). The classification of a review is predicted by the average semantic orientation of the phrases in the review that contain adjectives or adverbs. A phrase has a positive semantic orientation when it has good associations (e.g., "subtle nuances") and a negative semantic orientation when it has bad associations (e.g., "very cavalier"). In this paper, the semantic orientation of a phrase is calculated as the mutual information between the given phrase and the word "excellent" minus the mutual information between the given phrase and the word "poor". A review is classified as recommended if the average semantic orientation of its phrases is positive. The algorithm achieves an average accuracy of 74 when evaluated on 410 reviews from Epinions, sampled from four different domains (reviews of automobiles, banks, movies, and travel destinations). The accuracy ranges from 84 for automobile reviews to 66 for movie reviews.
Numerous methods have been proposed for sentiment analysis or opinion mining. As a remarkable reference, Ravi and Ravi @cite_45 explored these numerous sentiment analysis methods at word, clause, sentence, and document levels. For sentiment classification, polarity determination algorithms generate ordered scores of topics. The polarity determination is classified into machine learning-based approaches @cite_48 @cite_5 @cite_18 and lexicon-based approaches @cite_34 @cite_33 @cite_9 @cite_36 . In the machine learning-based approaches, the sentiment level is identified with statistical methods, such as Naive Bayes (NB), Support Vector Machine (SVM), and Neural Network (NN). The lexicon-based approaches employ a dictionary of sentiment words called @cite_43 . For example, each word is assigned a sentiment score based on a predetermined sentiment dictionary or WordNet. In this paper, we use a lexicon-based scoring approach to avoid the sparsity problem and simplify our proposed algorithm. The details are introduced in the next section.