Automatic optimization of spoken dialog management policies that are robust to environmental noise has long been the goal for both academia and industry. Approaches based on reinforcement learning have been proved to be effective. However, the numerical representation of dialog policy is human-incomprehensible and difficult for dialog system designers to verify or modify, which limits its practical application. In this paper we propose a novel framework for optimizing dialog policies specified in domain language using genetic algorithm. The human-interpretable representation of policy makes the method suitable for practical employment. We present learning algorithms using user simulation and real human-machine dialogs respectively. Empirical experimental results are given to show the effectiveness of the proposed approach.
@cite_15: We propose a method for learning dialogue management policies from a fixed data set. The method addresses the challenges posed by Information State Update (ISU)-based dialogue systems, which represent the state of a dialogue as a large set of features, resulting in a very large state space and a huge policy space. To address the problem that any fixed data set will only provide information about small portions of these state and policy spaces, we propose a hybrid model that combines reinforcement learning with supervised learning. The reinforcement learning is used to optimize a measure of dialogue reward, while the supervised learning is used to restrict the learned policy to the portions of these spaces for which we have data. We also use linear function approximation to address the need to generalize from a fixed amount of data to large state spaces. To demonstrate the effectiveness of this method on this challenging task, we trained this model on the COMMUNICATOR corpus, to which we have added annotations for user actions and Information States. When tested with a user simulation trained on a different part of the same data set, our hybrid model outperforms a pure supervised learning model and a pure reinforcement learning model. It also outperforms the hand-crafted systems on the COMMUNICATOR data, according to automatic evaluation measures, improving over the average COMMUNICATOR system policy by 10 . The proposed method will improve techniques for bootstrapping and automatic optimization of dialogue management policies from limited initial data sets.
proposed a hybrid learning method in @cite_15 to learn a policy on an existing dialog corpus by combining the results of supervised and reinforcement learning. Pure RL on fixed dataset often shows irregular behavior due to the insufficient exploration problem. Supervised learning (SL) is used to mitigate the problem and the hybrid method shows better performance than pure SL or RL. In this regard the QVal fitness function is similar in spirit and the use of policy template can further constrain the DM behavior, thus is suitable for off-line on-corpus learning.