Empathy helps you understand someone else’s perspective. Being empathetic is vital for authentic relationships, genuine communication, and problem-solving. Because we are social creatures, we constantly find ourselves in situations where we could be more empathetic (or empathic - the words mean the same thing). Consider these situations:Think about being in line at the grocery store. The cashier is taking forever because he is new to his job. While you may be frustrated, you may also understand that when someone is learning something, they do not go as fast. You might picture yourself as the cashier, who is probably very stressed out that people are frustrated and grumbling. Because you are using empathy, you may decide to be patient and understanding.
Imagine your friend just found out her parents are getting divorced. Maybe your parents are still married and you have no experience with this. But you can consider how it would feel to hear this news, and respond how you imagine you’d like someone to respond to you, if you were in your friend’s shoes. You might say, “I’m so sorry to hear this. How are you doing?”;
, You can’t understand what other people are feeling until you learn and label your own emotions.It isn’t always easy to figure out what you are feeling, though. Here are some basic ways to help identify your feelings:


Talk to someone. Sharing feelings out loud with others helps you get feedback, and also helps you sort through them as you talk.Write in a journal. Write down what’s going through your mind and help process and name your feelings.Think about your thoughts. For example, if you are thinking, “I have so much to do! The house is a mess and company is coming!” you might be feeling stressed out.Carry a list of emotions with you. If you are new to identifying your emotions, then carrying a list of different emotions may help you to identify what you are feeling.
 Active listening helps you develop empathy because you are fully listening to the person talking (with your eyes and body language as well as your ears). You will also echo back to the person what you are hearing them say.Be focused on the person talking. Put down your phone or other distractions and point your body in the direction of the speaker. Make eye contact with the person.
 Paraphrasing is using your own words to describe what you just heard the other person say. This often helps both of you gain greater understanding.


For example, if your coworker says, “I am never going to get this project done! It is never-ending!” you could say, “Wow, you sound really overwhelmed!”
If you are off-base in your paraphrasing or reflecting back, the speaker will generally let you know with simple disagreement. For example, “No, I think I have control of the project. It just seems like it will never get done!”

, Let the person know how what they are sharing with you makes you feel. This helps you move towards further understanding about how the person is feeling.You can say, “I am so frustrated after hearing this story about your boss.” The other person will likely either agree with your statement (“Yes! She’s driving me crazy!”) or point you more toward how they are truly feeling (“I am so angry after our last meeting”). Either way, you further understand what this person is experiencing and feeling, thus building empathy.
 Learning other people’s stories helps us develop empathy for others, because we have been given a glimpse of what it is like to be that person. Human beings seem to be hard-wired to retain and learn from stories.Many powerful stories tend to resonate with us long after they are told.


Listen to other people’s stories.Be curious about people and ask them about their lives. Most of the time, people are willing to share about themselves, particularly if you are engaging in empathic behaviors and active listening.
Read more books. Books help us become more empathic because we are often reading the character’s own thoughts and motivations. For the most empathic bang for your buck, read works of literary fiction, where the relationship dynamics and character psychology are often more developed than other types of books. , Look for common interests with another person. This can be a stepping stone toward a deeper understanding.Maybe there is a new kid at your school who is from another country. You don’t know anything about his culture, but you are both on the tennis team. You could use the common sport as a starting point for conversation. From there you could talk about tennis players from his home country, then how his culture is different from yours.
 Sharing your own vulnerabilities helps grown connections.Letting your guard down with someone can inspire them to share their own deeper feelings, where you are more likely to make a connection and build empathy.Sharing deeper feelings needs to be done in an appropriate setting and after some initial connection has been made. Don’t run up to a person on the street and announce you want to share what it was like for you when your mom died. Get to know the person, and share deeper conversations in quieter, private settings--like driving in a car or playing a game one-on-one, not in a noisy arcade or while others may be eavesdropping.
Think of a conversation as a spiral. You start at the outer loop with more superficial conversation. As you progress in your conversation and build empathy with the other person, you move closer in toward the center of the spiral and it becomes more appropriate to share those innermost, core feelings.
Make a connection with the other person’s story. For example, you could say, “When you told me about how you feel like nobody understands you, I got where you were coming from. I feel like that a lot, too. Sometimes I feel like I will never meet anybody who really gets me.”
Put yourself in someone else’s shoes.
Identify your own emotions.
Be an active listener.
Paraphrase the speaker’s statements.
Reflect back.
Collect stories.
Find common ground.
Share your story.
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