What is the fine-grained topic of the following text: Take ownership of service requests through the Helpdesk and be responsible for ensuring all works are logged correctly on CAFM, tracked and managed effectively ensuring customer care is maintained at all times, updating the status on open jobs, progressing contractors for both delivery and service completion and obtaining work order record sheets and uploading those records into and updating customers as required. Only return the topic.
Managing service requests through Helpdesk and updating Customer Relationship Management (CRM) systems.