Rainwater harvesting is an important technology in cities that can contribute to a number of functions, such as sustainable water management in the face of demand growth and drought as well as the detention of rainwater to increase flood protection and reduce damage to waterways. The objective of this article is to investigate the integrity of residential rainwater harvesting systems, drawing on the results of the field inspection of 417 rainwater systems across Melbourne that was combined with a survey of householders' situation, maintenance behaviour and attitudes. Specifically, the study moves beyond the assumption that rainwater systems are always operational and functional and draws on the collected data to explore the various reasons and rates of failure associated with pumps and pump switches, leaving for later further exploration of the failure in other components such as the collection area, gutters, tank, and overflows. To the best of the authors' knowledge, there is no data like this in academic literature or in the water sector. Straightforward Bayesian Network models were constructed in order to analyse the factors contributing to various types of failures, including system age, type of use, the reason for installation, installer, and maintenance behaviour. Results show that a number of issues commonly exist, such as failure of pumps (5% of systems), automatic pump switches that mediate between the tank and reticulated water (9% of systems), and systems with inadequate setups (i.e. no pump) limiting their use. In conclusion, there appears to be a lack of enforcement or quality controls in both installation practices by sometimes unskilled contractors and lack of ongoing maintenance checks. Mechanisms for quality control and asset management are required, but difficult to promote or enforce. Further work is needed into how privately owned assets that have public benefits could be better managed. Crown Copyright (C) 2016 Published by Elsevier B.V. All rights reserved.