This work aims design of a system to ensure the availability of IT services in to services public Company in the municipality of Florencia - Caqueta, as are interrupted by power loss, faulty hardware infrastructure failures in data communication, virtual servers and errors in operating systems and machines virtual. To design an appropriate system, was implemented Descriptive and Projectives methods of applied research to identify failures that cause disruption and determine the requirements for the new design, ensuring the availability of IT services at the Company.