Most of the research effort in the area of software analysis is focused on the perspective of the developer (as in "software developing company") and the ways how the software development process could be improved. However, that is not the only type of software assessment common in the industry. There are also assessments that are commissioned by other parties, such as the primary recipients of the software solutions or courts dealing with legal cases that are related to software products or services. This work presents one such case-study that was performed for a public administration in Italy. The paper describes the assessment itself and also points out the need for more focused research by providing a comparison between developer-oriented and customer-oriented assessment types. (C) 2015 Elsevier Inc. All rights reserved.