Chris Sanchez

: LETTER TO MARCELO CLAURE The lack of respect for your clients is totally inconceivable. Since three months ago I'm waiting for a call from the legal department to clarify the breach of contract on your part and they never call me, every time I call to Sprint they told me they called me but it is not true! I never spoke with anybody or they nither never let me a message with a phone number to call back.

You have changed the terms of service and lease without my authorization and now you increase the balance in my account. I've called you for the last three months, I talked with supervisors who treated very rude the customers, some of them hanging off the phone, for example, today 8/13/18 around 10 pm after been waiting almost an hour on the phone, the supervisor Andres (1444509566 reference number). Your staff asks too much protocol and, at the end, they do whatever they want, and they put in the system anything the most they like it.

My frustration on the phone gets bigger every day and then they ask patience and calm, and I ask myself how long I will have to be calm? and when I'm going to solve the problem?

I've been losing work hours for three months that are clearly in the call records. Last month I went directly to the store where I bought the phones, I talked to the supervisor but, he couldn't do anything, he told me that I have to wait until they call me but still today they have not called me yet.


Another thing from you is that you record all calls, nevertheless, you don't allow clients to record their's, what would be very beneficial to prove everything I've mentioned before, the quality of calls, in addition to your horrible and very bad customer service. All of this seems to me like an act of arbitrariness on your part.


You have to stop treating your clients like that, you can't change without authorization the word and promise of service you gave to those one day trusted you, isn't correct, it is contract violation!


I am willing to comply with what we agreed, but I will not allow changes to my account, no matter how small they are, and much less without my authorization, you don't know if I can make those changes, you don't know my economic situation either, nor the children that I have to keep.

I will only pay what we agreed, not a penny more and I will get to the court if necessary but I will not allow it!


I hope you have the sensitivity to serve your customers who are the ones who feed you. This message should be posted on all social media and TV channels so the world sees what such a big company do to their customers and to the tests I will refer!