Returns and exchanges

I gladly accept returns, exchanges, and cancellations Contact me within: 5 days of delivery Ship items back within: 7 days of delivery Request a cancellation within: 24 hours of purchase The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders

Items on sale Questions about your order? Please contact me if you have any problems with your order. Returns and exchange details

REFUNDS OR EXCHANGES:


I want you to be totally satisfied and happy with your purchase so if there are any problems, please contact me through Etsy within 5 days after receiving the item, so we can discuss a solution.


Refunds or exchanges will be made ONLY for non personalized items. The item needs to be returned in the same condition you received it, unused and in its original package within 15 days of the conversation agreement of a refund or exchange between the seller and customer.

-Customers are responsible for all shipping costs in the event of an exchange or refund.

Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

-Please note that each item is made to order especially for you, so additional costs may apply if a return or refund is required.


-NO EXCHANGES OR REFUNDS FOR CUSTOM OR PERSONALIZED ITEMS if the item was made as requested by the customer (Instructions requested in the invoice ) NO EXCEPTIONS.


CANCELLATIONS:

Orders cancellations are accepted within 24 hrs of the purchase or as long as the item is not already made.


-FOR CUSTOMERS OUTSIDE THE US:

International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.


CUSTOM CHARGES / IMPORT FEES


-I am sorry, I am not responsible for customs delays.


**Seller is not responsible for custom duties or import tariffs, taxes, or fees (or additional delays caused by customs.)


Buyers, please be aware that you *may* be required to pay these additional charges when the package reaches your country's border. You may wish to contact your local customs office for estimates of these charges and for further information.