If you can receive e-mails with your registered e-mail address, please reset your password.

1. Go to the KONAMI ID Login page from the app: Settings -> "Data Transfer Settings" -> "Data Transfer with KONAMI ID"

2. Select "Forgot your password?" and fill in your e-mail address, enter the visual verification code, and click next. *In the case of receiving the message from a mobile device, please make sure that the domain "@konami.net" is not blocked.

If you cannot use the registered e-mail address, the above method is not available. Please check that the e-mail address is active before reregistering the data transfer settings.