solved.\n\n\n\n### Other Answer\nthank you so much for this post! i was struggling doing the reset because i cannot type userids and passwords correctly because the iphone 6 plus i have kept on typing letters incorrectly. I have been doing it for a day until i come across this article. Very helpful! God bless you!!\n\n\n\n### Other Answer\nI just turned it off, and turned it back on.\n\n\n\n### Other Answer\nMy problem has not gone away completely but its better now i changed my charger and turned off prediction ....,,,now it rarely happens\n\n\n\n### Other Answer\nI tried all of the above. I then turned off my home cleaned it with isopropyl alcohol 90%. Then I baked it in my oven on warm for an hour and a half over foil. Took it out and set it cool completely on the glass top stove. Then I turned on and it worked.\n\n\n\n### Other Answer\nI think at& t should man up and fix your phone for free!  You pay