Title: Amazon Prime Customers Complain That Packages Are Arriving Late
Headings: Disgruntled Amazon customers are complaining that their packages keep arriving late, and it could be an ominous sign for Prime
Disgruntled Amazon customers are complaining that their packages keep arriving late, and it could be an ominous sign for Prime
An Amazon worker at one of its fulfillment centers.
There are plenty of complaints about delayed Amazon shipments on social media
An Amazon delivery vehicle.
Data shows a different side to the story
Jenny Cheng/Business Insider
The customer is always right
Amazon CEO Jeff Bezos.
So what's really going on?
Amazon's brand could suffer
Delayed packages aren't enough to slow Amazon down
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Content: But the data shows that Amazon has actually sped up the process of getting packages to customers. It's likely Amazon's delivery times are getting better, on average, but the sheer volume of customers could be leading to an uptick in customer complaints. Still, experts speculate that the proliferation of new Amazon delivery services could be leading to a disconnect with customers, many of whom might just not get how Prime really works. Either way, it's not great news for Amazon, which is trying to attract even more people to Prime. A growing chorus of customers are claiming that Amazon is not holding up its end of the two-day-shipping bargain. They've said that Amazon is slipping up with greater frequency: Packages are late leaving warehouses and delayed in shipment without explanation. At the same time, data provided to Business Insider by Slice Intelligence showed that Amazon's speed and consistency are actually improving when viewed on a large scale. So what's going on? Experts who spoke with Business Insider said it was highly unlikely that Amazon would be slowing shipments on purpose.