Title: Local Government Transparency: What It Is & How To Cultivate It
Headings: Local Government Transparency: How To Improve Visibility For Citizens
~ 7 MIN READ
Local Government Transparency: How To Improve Visibility For Citizens
Looking to create a culture of transparency in your municipality? Take a look at this presentation.
Ted Jackson
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Improving Local Government Transparency Through Report Sharing
Why Is It Important To Share Reports With Citizens?
What Should Be Reported On?
2 Important Rules For Sharing Reports
Gaining Feedback From Your Citizens
You, too, can clearly communicate your municipality's strategic plan with the help of the Balanced Scorecard. Learn more from these examples.
Why is a citizen satisfaction survey important?
What should be included in the survey?
When should the survey be sent out?
How will the survey impact your strategy?
How frequently should a survey be sent out?
What medium should be used?
How many questions should be included?
Take The Next Steps Toward Cultivating Transparency & Visibility
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Content: Furthermore, city hall meetings may only attract a certain demographic (for instance, stay-at-home parents or those who have a vested interest in the topic at hand), whereas a survey can represent the feedback of your entire community. What should be included in the survey? It’s important to cover all of the areas your municipality focuses on so you know where you should dedicate your time and resources. But keep in mind that areas your citizens are satisfied with will be different than areas they feel are important—so you need to ask them about both. For example, a citizen may feel that the fire department isn’t meeting their satisfaction while feeling that the fire department is critically important. Also, keep in mind that every department and service should be covered on your survey so every citizen feels that their voice can be heard about the areas that are important to them. When should the survey be sent out? Ideally, you’ll either send out a survey when you’re in the preliminary stages of drafting your strategy or when you’re adjusting your current strategy. Either way, you’ll want to be able to actually use the feedback you get, so it’s important to send your survey when you’re working through your strategy. How will the survey impact your strategy?