Title: Amazon Prime Customers Complain That Packages Are Arriving Late
Headings: Disgruntled Amazon customers are complaining that their packages keep arriving late, and it could be an ominous sign for Prime
Disgruntled Amazon customers are complaining that their packages keep arriving late, and it could be an ominous sign for Prime
An Amazon worker at one of its fulfillment centers.
There are plenty of complaints about delayed Amazon shipments on social media
An Amazon delivery vehicle.
Data shows a different side to the story
Jenny Cheng/Business Insider
The customer is always right
Amazon CEO Jeff Bezos.
So what's really going on?
Amazon's brand could suffer
Delayed packages aren't enough to slow Amazon down
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SEE ALSO: Amazon raising the price of Prime is a huge bet on itself
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Content: They've said that Amazon is slipping up with greater frequency: Packages are late leaving warehouses and delayed in shipment without explanation. At the same time, data provided to Business Insider by Slice Intelligence showed that Amazon's speed and consistency are actually improving when viewed on a large scale. So what's going on? Experts who spoke with Business Insider said it was highly unlikely that Amazon would be slowing shipments on purpose. Instead, it's likely a combination of factors — including that Amazon has a constantly growing member base of 100 million people, that it's often introducing new services, and that Prime's free two-day-shipping guarantee is misunderstood by many customers. There are plenty of complaints about delayed Amazon shipments on social media
The complaints can be seen on Reddit, Twitter, and Facebook — and even from a writer at Lifehacker. —Snarky Bites (@SnarkyBits) May 3, 2018
—Laura Lee (@Laura_is_Fab) May 4, 2018
—Pam Moore (@PamMktgNut) December 3, 2017
"Honestly, how many threads have to discuss this?" one Reddit user wrote. " Yes, Amazon's shipping speed is slowing down.