Title: Fact-Finding Interviewing Techniques | Work - Chron.com
Headings: Fact-Finding Interviewing Techniques
Fact-Finding Interviewing Techniques
Interview Design
Questioning
Listening and Observation
Evaluation and Analysis

Content: You will already have some information into which you may want to delve deeper, and there will be additional information you need to establish. Prepare a set of questions based on the gaps in your current information and also to check, reinforce and elaborate on the facts you already have. To keep the information organized it’s a good idea to use a standardized format for all the interviews with a response sheet including space to write comments and using tick-boxes where appropriate to keep the data concise. Plan the interview with a short explanation including what the interview is about, how it will be structured, what to expect, how long it is likely to take and what you will do with the information. Focus on engaging with and relaxing the interviewee. Questioning
If interviewing a number of people, it is important to keep the questions consistent with as little deviation as possible. Ideally, keep the questions open to avoid “yes” and “no” answers. The interviewee will be more likely to volunteer more facts in his response that you may not have considered asking before. Do not be afraid to probe any response, but keep things relevant and don't get distracted or diverted into irrelevant or personal details. Listening and Observation
Listening actively involves reflecting back to a person what he just just said in a concise way either by rephrasing slightly or paraphrasing.