Title: OUCC: Utility Service Disconnection
Headings: Header
Header
Sidebar
Side Navigation
OUCC Home
Breadcrumbs
Utility Service Disconnection
What Every Utility Consumer Should Know:
Disconnection Notices
When a Disconnection Occurs
A Utility Can Disconnect Service Without Notice on Certain Conditions,
Disconnection Can Be Avoided Under Certain Circumstances
Getting Reconnected
Wrongful Disconnection
Financial Assistance
Disclaimers
Twitter: @IndianaOUCC
Facebook: IndianaOUCC
You may also be interested in...

Content: or
The utility's equipment is being used in a way that disrupts service to other customers. A utility may not disconnect service for failure to pay for merchandise or appliances purchased from the utility (as opposed to utility service). A utility may also not disconnect for failure to pay for service to the previous occupant of a customer’s property, unless there is evidence that the customer is trying to defraud the utility by setting up service under a different name. Back to Top
Disconnection Can Be Avoided Under Certain Circumstances
Financial Difficulty
A utility may decide not to disconnect service (even when it has the legal right to do so) if the customer contacts the utility to discuss the reason for falling behind in payments. But the customer must: Pay a reasonable portion of the bill -- the lesser of: $10 or 10 percent for electric, water and sewer, or
$25 or 10 percent for natural gas; Agree to pay the remainder within three months; Agree to pay all undisputed future charges when due; & Not have violated any similar payment agreement with the utility in the last 12 months.