Title: Active Listening Skills: Definition and Examples | Indeed.com
Headings: Active Listening Skills: Definition and Examples
Active Listening Skills: Definition and Examples
What is active listening?
Why is active listening important in the workplace?
It helps you build connections.
It helps you build trust.
It helps you identify and solve problems.
It helps you increase your knowledge and understanding of various topics.
It helps you avoid missing critical information.
How to become an active listener
Verbal active listening skills
Paraphrase
Ask open-ended questions
Ask specific probing questions
Use short verbal affirmations
Display empathy
Share similar experiences
Recall previously shared information
Non-verbal active listening skills
Nod
Smile
Avoid distracted movements
Maintain eye contact

Content: Example: “ So what you’re saying is, your current content management system no longer meets your teams’ technical needs because it doesn’t support large video files.” Ask open-ended questions
Ask questions that show you’ve gathered the essence of what they’ve shared, and guides them into sharing additional information. Make sure these questions cannot be answered with a simple “yes” or “no.” Example: “ You’re right—the onboarding procedure could use some updating. What changes would you want to make to the process over the next six months?” Ask specific probing questions
Ask direct questions that guide the reader to provide more details about the information they’ve shared or narrow down a broad subject or topic. Example: “ Tell me more about your current workload.