Title: TenantNet - Getting and Keeping Gas and Electricity Service - When A Utility Company Can Terminate Service To Individual Households
Headings: A Tenant's Guide to Getting and Keeping Gas and Electricity Service
A Tenant's Guide to Getting and Keeping Gas and Electricity Service
IV. When A Utility Company Can Terminate Service To Individual Households
A. Termination due to an emergency
B. Termination for nonpayment
1. Notice you should receive prior to termination
2. Notice to the Human Resources Administration
3. Notice to third parties
C. What you can do to prevent or delay termination
1. Payment
2. Deferred payment agreements
3. Special protections
a. Medical emergency
(i) Life support systems
b. Elderly, blind or disabled
c. Heat-related service in winter

Content: By agreeing to accept notices, the person you designate will not be responsible for paying your utility bills. C. What you can do to prevent or delay termination
Payment of all outstanding bills is the only permanent solution to a threat to terminate your utility service. You may be able to delay a shut-off and get additional time to seek money to pay your bill. Special protections are available for customers who have medical emergencies, who are elderly, blind or disabled. 1. Payment
You can always prevent the termination of service by paying the full amount of the bill The utility company is required to verify that payment has not been received before shutting off your service. If a utility company employee is sent to terminate your service, you may stop the shut-off by making payment in full to that person. If he or she refuses to accept payment, ask to speak with a supervisor at the utility company before service is shut off If that is unsuccessful, call the Public Service Commission ("PSC") immediately and ask them to halt the termination. See pages 29-31 of this booklet, which describe Complaints to the PSC. 2.