Title: Post Office® Online Saver | frequently asked questions
Headings: Frequently Asked Questions
Frequently Asked Questions
Opening a Post Office ® Online Saver
Logging in to the Online Banking Service
Using your Post Office ® Online Saver account
Nominated Accounts
Interest and tax
Power of Attorney
Technical Queries
Online Banking Security
Complaints
Deposit Protection
Opening a Post Office ® Online Saver
Can I have more than one Post Office ® Online Saver?
Answering the questions on US Citizenship/Outside of UK Tax Residency
Why do you need to know if I am a US Citizen?
Why do you also need to know about countries or territories outside of the UK?
I'm a UK resident for tax purposes how could I have more than one tax residency?
I don't know if I am tax resident in any other country what shall I tick?
I don't have a tax adviser can you recommend one?
I'm a Power of Attorney/Adult representative- do you also need to know my US Citizenship or outside of UK information?
What is a TIN?
Do I have to provide my TIN?
What should I do if I don't have a TIN?
How will you use my Tax residency information?
Logging in to the Online Banking Service
Can I change my 6 digit security number to something more memorable?
Using your Post Office ® Online Saver account
Where can I manage my Post Office ® Online Saver?
What is a business day?
How do I make deposits to my Post Office ® Online Saver?
How do I make withdrawals from my Post Office ® Online Saver?
When are deposits in my Post Office ® Online Saver available for withdrawal?
Are there any penalties or notice periods for withdrawals from my Post Office ® Online Saver?
How can I save regularly to my Post Office ® Online Saver?
How long does it take for withdrawals from my Post Office ® Online Saver to reach my nominated current account?
What is the difference between 'Balance' and 'Available Balance'?
How do I cancel a deposit request made by Direct Debit?
Will I receive statements for my Post Office ® Online Saver?
Are there any charges for using my Post Office ® Online Saver?
How do I change my nominated account?
How do I update the personal details that you hold for me?
How do I add a / change an existing nickname for my Post Office ® Online Saver?
How do I close my Post Office ® Online Saver?
What happens to my Post Office ® Online Saver if I die?
Nominated Accounts
What is a nominated account?
Can I use a joint current account as my nominated account?
Can I change my nominated account?
Interest and tax
How is interest calculated?
When is interest paid?
Where is interest paid?
What is the difference between net and gross interest?
Will you provide me with a Tax Certificate?
Power of Attorney
Technical Queries
What is a cookie?
How do I enable cookies on my PC?
If I choose not to accept a cookie, can I still access Post Office ® online banking service?
What browsers can access the Post Office ® online banking service?
How do I know what version browser I have?
Online Banking Security
How do we protect you online?
Secure log in
Number of log in attempts
Firewalls
Timed logout
Constant updates to our systems
How you can protect yourself online
Install and update anti–virus software
Use a personal firewall
Look for the padlock symbol
Keep your browser and operating system up–to–date
Scan your computer for spyware regularly
Activate a pop–up blocker
Clear your browser's cache
Review your statements and transactions carefully
Never respond to emails requesting sensitive information
Useful Links
Complaints
How do I make a complaint?
Deposit Protection
How are my savings protected?

Content: 1. For one–off deposits from your nominated account: Select 'Transfer Money in'
Select 'From Nominated Account'
Select the account you wish to transfer money to (your Online  Saver account)
Enter the amount you wish to deposit and the date you wish the  transfer to take place
Click 'Complete'
The money will be taken from your nominated account. When you set-up a new Direct Debit the money will be deposited in 8 business days from the date selected. After this deposits arrive in 4 business days from the date selected. 2. For regular deposits by Direct Debit from your nominated account: Select 'Regular Deposit'
Select 'Set Up New'
Select the account you wish to transfer money to (your Online  Saver account)
Enter the frequency of the regular deposit, i.e. monthly and  the amount you wish to deposit
Enter the date you wish the regular deposit to begin and the  date you wish the regular deposit to end (leave blank if indefinite)
Click 'Complete'
The money will be taken from your nominated account. When you set-up a new Direct Debit the money will be deposited in 8 business days from the date selected. After this deposits arrive in 4 business days from the date selected.