Title: Help paying your utility bill | Mass.gov
Headings: Help paying your utility bill
Help paying your utility bill
Can my electric or gas company shut off my service?
Can I get assistance with my fuel bills?
Am I eligible for a discount rate or other payment option?
How can I reduce my bills?
Contact
Consumer Division

Content: If you have a financial hardship, inform your utility company immediately. A financial hardship exists when you are unable to pay an overdue bill and you meet income eligibility requirements for the Low-Income Home Energy Assistance Program (LIHEAP) administered by the Department of Housing and Community Development (DHCD). You may be eligible for assistance if your household income does not exceed 60% of the state median income. Contact the Department of Housing and Community Development for more information. Alternatively, the DPU may determine that a financial hardship exists. Can I get assistance with my fuel bills? LIHEAP helps low-income individuals and families with the cost of heating their homes during the winter season. If you are a first-time applicant, you must apply in person at the fuel assistance agency in your area. After that first year, you will receive an application in the mail. Applicants who are denied assistance have the right to appeal through your local fuel assistance agency.