Title: What Is a Patient Advocate? - Definition & Training - Video & Lesson Transcript | Study.com
Headings: What Is a Patient Advocate? - Definition & Training
What Is a Patient Advocate? - Definition & Training
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Challenges in Healthcare
The Role of the Patient Advocate
Required Training
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What Is a Patient Advocate? - Definition & Training
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0:00 Challenges in Healthcare
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The Role of the Patient Advocate
A patient advocate is a trained professional who serves as a go-between for patients and their family members and representatives of the healthcare industry. They can go by any number of titles, including health advocate, patient navigator, care coordinator, ombudsman, patient relations representative, customer service representative, patient liaison, consumer advocate or even crisis resolution representative. Patient advocates can work to help patients and their families by providing a variety of services, depending on the patient's needs and the advocate's area of expertise. They may help them to secure health care, manage insurance, or make treatment plan decisions. Services offered by advocates may include medical guidance. Advocates may review diagnoses, treatment options, tests, medications, and medical records and assist with decision making. Advocates might offer insurance or financial guidance. Specifically, they may assist with selecting appropriate insurance, navigating insurance rules, filing and managing insurance claims, and reviewing medical bills.