Title: Great Service Matters: Students and Staff are the Most Important Stakeholders and Customers on Campus
Headings: Great Service Matters
Great Service Matters
Monday, August 13, 2012
Students and Staff are the Most Important Stakeholders and Customers on Campus

Content: But they pay money for services and that makes them a customer. And a customer is someone who exchanges money for goods or services. Call them clients if you will. Call them students if you want but that does not change the fact that they are customers. Nor does it change the reality that they see themselves more and more as customers who are paying the bills., And that makes them demand more and more from a campus community that is too often reluctant to provide the services and hospitality the customers are paying for. Students are our business; our primary business. And they are thus our primary customers. Staff are the next most important stakeholders in customer service.