Title: Getting organizational decision making right | Deloitte Insights
Headings: Getting decision rights right
Getting decision rights right How effective organizational decision-making can help boost performance
Higher organization design maturity is associated with better business outcomes
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Decision rights 101
What’s so hard about decision rights?
Five ways to get decision rights right
Simplify and clarify decision rights across the organization
Establish strong, transparent accountability for decisions made
Align individuals in decision-making groups to a common mission
Encourage distributed authority
Prioritize the customer voice in decisions
Decision rights as competitive advantage
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Organization Design Consulting

Content: Overlapping responsibilities can muddle the question of “who” makes decisions, resulting in inefficiency and slower responses to business opportunities. In fact, a major institutional challenge is often the tension between getting something done quickly versus collaborating, integrating, and bringing the whole company along—with “getting it done quickly” frequently taking priority. Fast decision-making is often celebrated, even when it’s not necessarily effective or well-informed. A third, potentially even more pernicious reason that many organizations have difficulty addressing decision rights is resistance from senior executives. In some organizations, especially in traditional, more hierarchical organizations, executives may want the identity of the individuals making decisions to be obfuscated, particularly for top-level corporate decisions. Why? Because, in environments where decisions are made high up and out of sight, executives find they can more readily exert outsized influence behind the scenes. Leaders can make decisions based on personal interest instead of commonly understood evidence and analysis, and do so while avoiding clear accountability for the outcomes. Simply put, ex