Title: Questioning Techniques - Communication Skills From MindTools.com
Headings: Questioning Techniques
Questioning Techniques
Asking Questions Effectively
Open and Closed Questions
Funnel Questions
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Probing Questions
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Leading Questions
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Rhetorical Questions
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Using Questioning Techniques
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Content: Sometimes it's as simple as asking your respondent for an example, to help you understand a statement that they have made. At other times, you need additional information for clarification, "When do you need this report by, and do you want to see a draft before I give you my final version?" Or to investigate whether there is proof for what has been said, "How do you know that the new database can't be used by the sales force?" An effective way of probing is to use the 5 Whys method, which can help you quickly get to the root of a problem. Tip: Use questions that include the word "exactly" to probe further: " What exactly do you mean by fast-track?" or "Who, exactly, wanted this report?" Probing questions are good for: Gaining clarification to ensure that you have the whole story and that you understand it thoroughly.