Title: TenantNet - Getting and Keeping Gas and Electricity Service - When A Utility Company Can Terminate Service To Individual Households
Headings: A Tenant's Guide to Getting and Keeping Gas and Electricity Service
A Tenant's Guide to Getting and Keeping Gas and Electricity Service
IV. When A Utility Company Can Terminate Service To Individual Households
A. Termination due to an emergency
B. Termination for nonpayment
1. Notice you should receive prior to termination
2. Notice to the Human Resources Administration
3. Notice to third parties
C. What you can do to prevent or delay termination
1. Payment
2. Deferred payment agreements
3. Special protections
a. Medical emergency
(i) Life support systems
b. Elderly, blind or disabled
c. Heat-related service in winter

Content: Some residents may be able to delay termination because of medical condition, age or disability. The details regarding the notices you will receive and the special protections that are available are discussed below. The best advice for anyone who faces a possible termination of utility service is: Don't wait. Call the utility company immediately for an explanation and for suggestions about what you might do to prevent the shut-off. The telephone numbers may be found on all utility bills and the notice of termination. Additional phone numbers for Brooklyn Union and Con Edison may be found later in this booklet. The utility companies say that they will grant reasonable requests for more time to pay a bill. If you need a little more time to collect the money to pay your bill, call and ask for it. Be certain you have the extra time you need, rather than wait and hope the shut-off doesn't occur.