Title: Engagement
Headings: Engagement and communication
Engagement and communication
Engagement
Contents
Introduction
Community engagement
Service design and delivery
Further information
Core policing commitment
Why the police need to engage
Democratic mandate
Intermediate strategic
Neighbourhood policing
Further information
Engagement and police legitimacy
Police effectiveness
Perceptions of police fairness
Stop and search example
Next steps
Benefits of effective engagement
Achieving results
Effective management of engagement
Training
Failing to engage
Further information
The confidence cycle
Using engagement information
Whom the police should engage with
Further information
Neighbourhood priorities
Understanding communities
Neighbourhood profiles
Factors affecting communities
Further information
Creating neighbourhood profiles
Case study
Community impact
Further information
Community impact assessment
The threat, risk and harm to communities
Risk assessments
Information sharing
Factors
Health and disability
Equalities/discrimination factors
Economic circumstances
Personal circumstances
Family circumstances
How to engage with communities
Communication plans
Legal framework
Police Reform and Social Responsibility Act 2011
Localism Act 2011
ECHR, equality and the duty to engage
Public sector equality duty
Accountability and transparency
Democratic accountability
Case study
Force level accountability
Neighbourhood level accountability
Engagement feedback
Levels of participation
Further information

Content: The purpose of engagement and the level at which people and communities are to be involved should be clear. Democratic mandate
This level of engagement sets the dominant philosophy for policing. The public have the opportunity to question and better understand the legitimacy of police actions and hold the police to account for the effectiveness and quality of their services. Intermediate strategic
This includes engagement in policy, planning and critical incidents. Engaging communities at this level enables greater understanding of how policing may affect individuals and communities, either as part of equality analysis or to influence strategic priorities and decisions. This can be used to design and deliver effective and efficient services (see community engagement ). Neighbourhood policing
Further information
Neighbourhood policing should build relationships and provide opportunities for the public to participate in problem solving. See Tuffin, Morris and Poole (2006) Home Office Research Study 296: An evaluation of the impact of the National Reassurance Policing Programme. This level focuses on securing community participation in relation to local priorities and problems.