Title: Help paying your utility bill | Mass.gov
Headings: Help paying your utility bill
Help paying your utility bill
Can my electric or gas company shut off my service?
Can I get assistance with my fuel bills?
Am I eligible for a discount rate or other payment option?
How can I reduce my bills?
Contact
Consumer Division

Content: In addition, your electric or gas company cannot shut off your service if you have a financial hardship and: you or someone in your home is seriously ill; you have an infant under 12 months; it is between November 15 and March 15 and you need to heat your home; or
all adults in the home are age 65 or older and a minor child resides in the home. If you have a financial hardship, inform your utility company immediately. A financial hardship exists when you are unable to pay an overdue bill and you meet income eligibility requirements for the Low-Income Home Energy Assistance Program (LIHEAP) administered by the Department of Housing and Community Development (DHCD). You may be eligible for assistance if your household income does not exceed 60% of the state median income. Contact the Department of Housing and Community Development for more information. Alternatively, the DPU may determine that a financial hardship exists.