Title: 
Headings: SOCIAL WORK SKILLS
SOCIAL
 
WORK
 
SKILLS
 

Beginning
 

Introducing
 
Yourself
 

Seeking
 
Introductions
 

Describing
 
Initial
 
Purpose
 

Orienting
 
Clients
 

Discussing
 
Policy
 
and
 
Ethical
 
Factors
 

Seeking
 
Feedback
 

Exploring
 

Asking
 
Questions
 

Seeking
 
Clarification
  

Reflecting
 
Content
 

Reflecting
 
Feelings
 

Reflecting
 
Feeling
 
and
 
Meaning
 

Partializing
 

Going
 
Beyond
  

Assessing
 

Organizing
 
Descriptive
 
Information
 

Preparing
 
a
 
Tentative
 
Assessment
 
and
 
Case
 
Formulation
 

Contracting
 

Reflecting
 
an
 
Issue
 

Reflecting
 
Hypotheses
 

Identifying
 
an
 
Issue
 

Clarifying
 
Issues
 
for
 
Work
 

Establishing
 
Goals
 

Developing
 
an
 
Action
 
Plan
 

Identifying
 
Action
 
Steps
 

Planning
 
for
 
Evaluation
 

Summarizing
 
the
 
Contract
 

Working
 
and
 
Evaluating
 

Rehearsing
 
Action
 
Steps
 

Reviewing
 
Action
 
Steps
 

Evaluating
 

Focusing
 

Educating
 

Advising
 

Representing
 

Responding
 
with
 
Immediacy
 

Reframing
 

Confronting
 

Pointing
 
out
 
Endings
 

Recording
 
Progress
 

Ending
 

Reviewing
 
the
 
Process
  

Final
 
Evaluating
 

Sharing
 
Ending
 
Feelings
 
and
 
Saying
 
Goodbye
 

Recording
 
the
 
Closing
 
Summary
 


Content: Asking
 
Questions
 
Seek
 
information
 
about
 
the
 
concerns
 
that
 
led
 
to
 
this
 
encounter. Questions
 
serve
 
to
 
elicit
 
facts,
 
ideas,
 
and
 
feelings
 
concerning
 
the
 
person,
 
the
 
issue,
 
the
 
situation,
 
and
 
potential
 
means
 
for
 
resolution. They
 
often
 
yield
 
information
 
necessary
 
for
 
mutual
 
understanding,
 
assessment,
 
decision
 
making,
 
planning,
 
working
 
and
 
evaluating,
 
and
 
ending. Closed-ended
 
questions: Phrased
 
to
 
elicit
 
short
 
responses,
 
sometimes
 
simply
 
yes
 
or
 
no. Closed-ended
 
questions
 
yield
 
a
 
great
 
deal
 
of
 
information
 
in
 
a
 
brief
 
amount
 
of
 
time. Open-ended
 
questions: Encourages
 
people
 
to
 
express
 
themselves
 
expansively
 
and
 
extensively. They
 
tend
 
to
 
further
 
exploration
 
on
 
a
 
deeper
 
level
 
or
 
in
 
a
 
broader
 
way. Seeking
 
Clarification
  
Ask
 
the
 
client
 
to
 
elaborate
 
about
 
something
 
he
 
or
 
she
 
has
 
just
 
said
 
or
 
done.