Title: Great Service Matters: Students and Staff are the Most Important Stakeholders and Customers on Campus
Headings: Great Service Matters
Great Service Matters
Monday, August 13, 2012
Students and Staff are the Most Important Stakeholders and Customers on Campus

Content: Students are customers. They satisfy a basic economic definition of a customer. They provide payment for services offered by the school. Not always all the services that are promised. Not always services that are done well. But they pay money for services and that makes them a customer. And a customer is someone who exchanges money for goods or services. Call them clients if you will. Call them students if you want but that does not change the fact that they are customers. Nor does it change the reality that they see themselves more and more as customers who are paying the bills.,