Title: What is a Cold Transfer in a Call Center? The Details on a Changing Call Center Technique
Headings: ChaseData Call Center Software Blog
ChaseData Call Center Software Blog
What is a Cold Transfer in a Call Center? The Details on a Changing Call Center Technique
What is a Cold Transfer in a Call Center?
What is a Warm Transfer?
Why Go to Such Extensive Effort?

Content: What is a Cold Transfer in a Call Center? The Details on a Changing Call Center Technique
ChaseData Call Center Software Blog
What is a Cold Transfer in a Call Center? The Details on a Changing Call Center Technique
Posted by Ahmed Macklai on Sep 4, 2018 7:30:00 AM
What are cold transfer calls? How are they used? Do they have a place in the modern practices of call centers? The answer is yes – but the key to making that true is knowing exactly how to execute these calls properly. What is a Cold Transfer in a Call Center? A cold transfer is something we’ve all likely experienced. It is the most commonly used technique of transferring calls between staff members in call centers and customer service departments. Plainly said, a cold transfer involves forwarding a call to an employee without “warming them up” with details or preparation for handling that call.