Title: What is continual service improvement? - Definition from WhatIs.com
Headings: continual service improvement
continual service improvement
Continual service improvement processes
Continual service improvement KPIs
Continual service improvement roles
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Content: Continual service improvement roles
Although traditional IT roles, such as system administrator, operate easily within the continual service improvement paradigm, continual service improvement has brought several additional role designations to organizations using ITIL and overall ITSM. The continual service improvement manager enhances improvements to ITSM and the services IT provides to the enterprise. This manager relies on metrics and KPIs to gauge the performance of each service, interfaces with business leaders to understand new or changing needs and leads the continual service improvement initiatives. A process architect manages and optimizes processes, governing any changes to the continual service improvement processes within the enterprise. This person often works closely with process owners. Process architect can be a variant of the enterprise architect role. Process owners sponsor, design and improve corresponding processes and associated metrics. Smaller organizations might roll process ownership and process architect responsibilities into the same role. This was last updated in September 2018
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