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Headings: Office of Public and Intergovernmental Affairs
Office of Public and Intergovernmental Affairs
VA Publishes Social Media Policy
VA Publishes Social Media Policy
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Content: VA Publishes Social Media Policy
Policy Establishes Responsible Use for Web-based Collaboration Tools
WASHINGTON – The Department of Veterans Affairs (VA) announced today the release of a policy directive regarding the secure use of Web-based collaboration and social media tools. The policy allows the Department and its employees to leverage emerging platforms that enhance communication, stakeholder outreach, and information exchange as the Department transforms itself into a 21 st Century organization attuned to the needs of Veterans of all generations. “Veterans should have consistent and convenient access to reliable VA information real time using social media —whether on a smartphone or a computer,” said Secretary of Veterans Affairs Eric K. Shinseki. “ They also should be able to communicate directly with appropriate VA employees electronically.” The policy, “VA Directive 6515: Use of Web-Based Collaboration Technologies,” encourages the adoption and use of social media by VA employees. It provides workplace boundaries and establishes the Department’s philosophy for communication: VA is open and transparent, and VA is willing and able to engage and collaborate with its many stakeholders online. “This isn’t about using social media because it’s cool or because it’s a fad,” said VA Director of Online Communications Brandon Friedman. “ It’s about getting the right information to the right Veteran at the right time.