Title: 
Headings: 

Content: NEMIS
NEMIS
CONCEPT
OF
OPERATIONS
(OPERATIONS AND MAINTENANCE)
FEMA
Information Technology Services Directorate
Operations Division
May 15, 1998
TABLE OF CONTENTS
1. Introduction	1
1.1	Scope		1
1.2	Objectives		1
1.3	Referenced documents	1
2. NEMIS Overview	3
2.1	NEMIS Schedule	5
2.2	NEMIS Functions	5
2.2.1	Oracle Relational Data Base Management System (RDBMS)	5
2.2.2	ViewStar Workflow Management	6
2.2.3	NEMIS Intranet WEB Server	6
2.2.4	Microsoft NT Server	7
2.2.5	Microsoft Exchange Server	7
2.2.6	Emergency Information System (EIS) InfoBook and MapInfo	7
2.2.7	Oracle Discoverer	8
2.2.8	Configuration Control Management	8
2.2.9	Local Area Network/Wide Area Network (LAN/WAN)	8
2.2.10	Client Workstation Support	8
2.2.11	NEMIS Security	8
3. General Concept of Operations	10
3.1	Approach		10
3.1.1	Tier One Support	12
3.1.1.1	Overview of NEMIS Functions Supported	13
3.1.1.2	Skill Set Required	13
3.1.1.3	Locations	14
3.1.2	Tier Two Support	14
3.1.2.1	Overview of NEMIS Functions Supported	14
3.1.2.2	Skill Set Required	15
3.1.2.3	Locations	15
3.1.3	Tier Three, Level 1 Support	16
3.1.3.1	Overview of NEMIS Functions Supported	16
3.1.3.2	Skill Sets Required	17
3.1.3.3	Tier Three, Level 1 Locations	17
3.1.4	Tier Three, Level 2 Support	17
3.1.4.1	Overview of NEMIS Functions Supported	18
3.1.4.2	Skill Sets Required	19
3.1.4.3	Tier Three, Level Two Locations	20
3.1.5	Tier Three, Level 3 Support	20
3.1.5.1	Overview of NEMIS Functions Supported	21
3.1.5.2	Skill Sets Required	21
3.1.5.3	Tier Three, Level 3 Locations	22
3.1.6	Mobile/Remote Support Teams	22
3.1.6.1	Overview of NEMIS Functions Supported	22
3.1.6.2	Skill Set Required	23
3.1.6.3	Locations	23
3.2	Localized Administrative Functions (Tier 1 & 2)	23
3.2.1	Localized Oracle RDBMS Database Administrative Functions (Tier 2)	23
3.2.2	Localized ViewStar Administrative Functions (Tier 2)	24
3.2.3	Localized Server/LAN Administration (Tier 2)	24
3.2.4	Localized WAN Support Functions (Tier 2)	26
3.2.5	Localized Help Desk Support (Tier 1 & 2)	26
3.3	Centralized Administrative Functions (Tier 3, Level 1 & 2)	27
3.3.1	Centralized Enterprise Management Approach	27
3.3.1.1	BMC Patrol	27
3.3.1.2	Tivoli User Administration	28
3.3.1.3	MS System Management Server (SMS)	28
3.3.2	Overall Centralized NEMIS Management Functions (Tier 3, Level 2 and Senior Management)	29
3.3.3	Centralized Oracle Database Administrative Functions (Tier 3, Level 2)	30
3.3.4	Centralized ViewStar Administrative Functions (Tier Three, Level 2)	32
3.3.5	Centralized WAN Administrative Functions (Tier 3, Level 2)	32
3.3.6	Centralized Server/LAN Administrative Functions (Tier 3, Level 2)	33
3.3.7	Centralized Configuration Management Support Functions (Tier 3, Level 2)	34
3.3.8	Centralized Security Support Functions (Tier 3, Level 2)	35
3.3.9	Centralized WWW Administrative Functions (Tier 3, Level 2)	35
3.3.10	National Helpdesk Support (Tier 3, Level 1)	35
4. Skill Set Matrix	37
5. Site Staffing Requirements	39
5.1	Centralized Staffing Requirement	39
5.2	Localized Fixed Facility Staffing Requirements	40
5.2.1	Mount Weather Staffing and Skill Set Requirements	41
5.2.2	Denton Staffing Requirements	42
5.2.3	Hyattsville NPSC/NTC Staffing Requirements	43
5.2.4	FEMA HQ Staffing Requirements	43
5.3	Regional Staffing Requirements	44
6. Maintenance	48
7. Assumptions and Constraints	49
APENDIXES
a. Proposed BMC Architecture for NEMIS	a-1
b. Proposed Tivoli Architecture for NEMIS	b-1
c.	Proposed SMS Architecture for NEMIS	c-1
LIST OF FIGURES
Figure 31 Tier Three Enterprise Support Levels	11
Figure 32 Overview of Support Request Flow Between Tiers	12
Figure 31 Localized Support - Tier One Support Structure	13
Figure 31 Localized Support - Tier Two Support Structure	14
Figure 31 Centralized Support - Tier Three, Level 1 Support Structure	16
Figure 31 Centralized Support - Tier Three, Level 2 Support Structure	18
Figure 31 Centralized Engineering/Development - Tier Three, Level 3 Structure	20
Figure b1 – Single TMR (Conceptual View)	2
Figure b2 – Sample Tivoli Policy Region	4
Figure b3  Tivoli Users Icon	4
Figure b4  Tivoli Group Icon	4
Figure b5 Sample Admin Icon	7
Figure b6 Sample Senior Admin Icon	7
LIST OF TABLES
Table 41 Centralized NEMIS Skill Set Requirement Matrix	38
Table 42 Localized NEMIS Skill Set Requirement Matrix	38
Table 5.11 Estimated NEMIS Centralized Staffing Requirements	40
Table 5.21 Estimated NEMIS Localized Fixed Site Staffing Requirements	41
Table 5.2.11 Centralized Enterprise Staffing Requirements (Mount Weather)	42
Table 5.2.12 MWEAC Site Staffing Requirements	42
Table 5.2.13 Virginia NPSC/NTC Staffing Requirements	42
Table 5.2.21 Denton NTC Staffing Requirements	42
Table 5.2.22 Denton NPSC Staffing Requirements	43
Table 5.2.31 Hyattsville NPSC/NTC Staffing Requirements	43
Table 5.2.41 HQ Site Staffing Requirements	43
Table 5.31 Region I Staffing Requirements	44
Table 5.32 Region II Staffing Requirements	44
Table 5.33 Region III Staffing Requirements	45
Table 5.34 Region IV Staffing Requirements	45
Table 5.35 Region V Staffing Requirements	45
Table 5.36 Region VI Staffing Requirements	46
Table 5.37 Region VII Staffing Requirements	46
Table 5.38 Region VIII Staffing Requirements	46
Table 5.39 Region IX Staffing Requirements	46
Table 5.310 Region X Staffing Requirements	47
Introduction
The Federal Emergency Management Agency’s (FEMA) primary charter is to provide assistance to individuals, businesses, and state, and local governments during a time of disaster. This assistance takes many forms. Disaster mitigation, preparation, response, and recovery are all aspects of disaster assistance.