Title: 3 Things You Can Do To Change People's Behavior
Headings: 3 Things You Can Do To Change People's Behavior
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3 Things You Can Do To Change People's Behavior

Content: For example, if someone deeply values having positive human interactions, and you help them to see how behaving in a certain way toward customers will improve the interaction - they'll find that behavior rewarding. . Normal: This is a big one. In order to change the way they behave, most people people need to feel that "People like me act this way, and people I admire and want to emulate act this way." Human beings, for the most part, don't want to be the odd man out. Even folks who consider themselves renegades tend to emulate renegades they admire! If you want employees to behave differently, you have to be able to give them some evidence that their peers (at least the ones they like) and their role models are behaving in those ways. And as their boss, you have to model the behavior yourself. I'm convinced that so many change efforts - both personal and organizational - fall apart because those who want to catalyze the change don't approach it as an evolutionary challenge: figuring out what needs to change, and how to make the new ways of operating easier, more rewarding and more normal than the old.