Title: What is Emotional Intelligence & Diversity? — EIDI
Headings: What is Emotional Intelligence & Diversity?
What is Emotional Intelligence & Diversity?
The Emotional Intelligence and Diversity Institute was formed in 2004 to help individuals and organizations create emotionally healthy, productive environments where everyone's talents are used to the fullest. EIDI provides structure, education and materials that foster that development.
The Emotional Intelligence and Diversity (EID) Model

Content: Self-Governance involves gaining mastery over the feelings that differences evoke by being able to deal with ambiguity, being flexible and adaptable in the face of change and taking charge of the mental self talk that goes on when we encounter challenging differences. • Making ambiguity an ally
• Being my own change master
• Getting in charge of self-talk
Intercultural Literacy
In a diverse world, understanding and managing ourselves is not enough. We also need to understand others in order to figure out the reasons and meaning behind their behavior. This third aspect involves understanding others’ cultural rules, norms, and values. It also encompasses resisting the temptation to judge other’s behavior by our own standards and seeing the advantages and disadvantages of all cultural norms. This awareness and knowledge helps us to “read” the behavior of others more accurately so we can deal with them more effectively. • Understanding cultural whys behind behavior
• Seeing the benefits and limitations of all norms
• Transcending my own perspective (empathy)
Social Architecting
The fourth component of EID focuses on developing the ability to consciously and intentionally structure our relationships and environments so that they are productive, fulfilling and satisfying for everyone. This arena of EID encompasses being able to serve as a cultural interpreter by helping others understand the different cultural norms and perspectives involved in situations. It also necessitates being able to resolve conflicts in ways that are mutually satisfying to all parties and creating welcoming, inclusive environments that allow the creative potential of diversity to be realized. • Serving as a cultural interpreter
• Communicating effectively and resolving conflicts in diverse settings
• Structuring synergistic and compelling environments
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