Title: Amazon Prime Customers Complain That Packages Are Arriving Late
Headings: Disgruntled Amazon customers are complaining that their packages keep arriving late, and it could be an ominous sign for Prime
Disgruntled Amazon customers are complaining that their packages keep arriving late, and it could be an ominous sign for Prime
An Amazon worker at one of its fulfillment centers.
There are plenty of complaints about delayed Amazon shipments on social media
An Amazon delivery vehicle.
Data shows a different side to the story
Jenny Cheng/Business Insider
The customer is always right
Amazon CEO Jeff Bezos.
So what's really going on?
Amazon's brand could suffer
Delayed packages aren't enough to slow Amazon down
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Content: They are taking longer and longer to get your packages to the carriers." While it seems unlikely that that's true across the board, the perception that Amazon is slowing even for Prime members could be a real concern, especially considering that the company just raised the price of an annual membership, to $119 from $99, and the monthly membership, to $12.99 from $10.99. Customers who spoke with Business Insider said they noticed in recent months that their Amazon shipments were coming later and later. They claimed that guaranteed delivery times were being missed, orders were being delayed with little explanation, and packages were taking longer to get packed and passed off to carriers. An Amazon delivery vehicle. Reuters/Lucy Nicholson
John Ronquillo, a public-affairs professor at the University of Colorado Denver, said he had noticed "a decline" in Prime shipping speed. "For the most part, people are making these purchases as it seems to be a perk of being a Prime customer, and for the convenience of it — and the convenience is starting to slip away," Ronquillo said. As one example, Ronquillo pointed to a time in April when he ordered a book — Amazon's bread and butter — that was delayed twice, then never arrived. Amazon resent the book at no additional cost, and it did eventually arrive, but it was ultimately too late for Ronquillo, who had intended to give the book as a gift. A common response from Amazon's customer-service Twitter account reiterates Prime's guarantee: