Title: 3 Things You Can Do To Change People's Behavior
Headings: 3 Things You Can Do To Change People's Behavior
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3 Things You Can Do To Change People's Behavior

Content: Those of you who read my posts on a regular basis know that I'm all about practical application - how to make things work better. So here goes: People will change their behavior if they see the new behavior as easy, rewarding and normal. Easy : This means the person being asked to behave differently believes, "I have the skills and knowledge to do this, and there are no organizational obstacles to me doing this - I won't get in trouble, and nobody will get in my way." Too often, we ask people to behave in new ways that seem hard to them - either we haven't taught them the necessary skills, or they've experienced pushback from others in the past when they've tried to do them, and don't want to run into that again. Rewarding : For a behavior to be rewarding the person has to feel that, "Doing this behavior will give me results (emotionally or practically) that are valuable to me." This is where behavior connects to values; you have to show people how behaving in these new ways will support what they value.