Title: TenantNet - Getting and Keeping Gas and Electricity Service - When A Utility Company Can Terminate Service To Individual Households
Headings: A Tenant's Guide to Getting and Keeping Gas and Electricity Service
A Tenant's Guide to Getting and Keeping Gas and Electricity Service
IV. When A Utility Company Can Terminate Service To Individual Households
A. Termination due to an emergency
B. Termination for nonpayment
1. Notice you should receive prior to termination
2. Notice to the Human Resources Administration
3. Notice to third parties
C. What you can do to prevent or delay termination
1. Payment
2. Deferred payment agreements
3. Special protections
a. Medical emergency
(i) Life support systems
b. Elderly, blind or disabled
c. Heat-related service in winter

Content: The down payment must be equal to 15% of the arrears or one half of one month's average bill, whichever is greater. The monthly payments must be an amount equal to 1/10th of the arrears or one half of one month's average bill, whichever is greater. See sample Deferred Payment Agreement Form, at page 46-G.
If you cannot afford the standard agreement. you may request a more lenient plan. You will have to give information about your family's income, rent or mortgage costs, and other living expenses. Based on your financial circumstances, the utility company may approve a payment agreement with no downpayment and installments as low as $10 per month. If you agree to a deferred payment plan, you must make all the payments required by the plan. In addition, you must continue to pay your current utility bills. If you fail to make a payment required by the plan, the utility company can terminate your service. If you are more than 20 days late with an installment payment, the utility may send you a termination notice.