Title: Clarification - Communication Skills | SkillsYouNeed
Headings: 
Clarifying and Clarification
The purpose of clarification is to:
Clarifying can involve asking questions or occasionally summarising what the speaker has said.
Some examples of non-directive clarification-seeking questions are:
Clarifying involves:
Clarification Questions
Open Questions
Closed Questions
Guidelines for Clarifying
Summarising
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Summary of Clarification
Use clarification, reflection and summarising to help with your interpersonal relationships.

Content: Summarising and seeking feedback as to its accuracy. Clarification Questions
When you are the listener in a sensitive environment, the right sort of non-directive questioning can enable the speaker to describe their viewpoint more fully. Asking the right question at the right time can be crucial and comes with practice. The best questions are open-ended as they give the speaker choice in how to respond, whereas closed questions allow only very limited responses. Open Questions
If your role is to assist a speaker to talk about an issue, often the most effective questioning starts with 'when', 'where', 'how' or 'why'. These questions encourage speakers to be open and expand on their thoughts. For example: “When did you first start feeling like this?” “Why do you feel this way?” Closed Questions
Closed questions usually elicit a 'yes' or 'no' response and do not encourage speakers to be open and expand on their thoughts.