Title: Active Listening: Key to Effective Communication | TechTello
Headings: Active Listening: Key to Effective Communication
Active Listening: Key to Effective Communication
3 Levels of Listening
Level 1 Internal Listening
Level 2 Focused Listening
Level 3 Global Listening
How to Develop Active Listening Skills
Step 1: Gather verbal and non-verbal data without applying personal filters
Step 2: Draw meaningful insights
Step 3: Engage actively
Habits to Adopt Active Listening Technique
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Active Listening Examples
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Vinita Bansal

Content: Once you have all the verbal and non-verbal data, process it with additional context. Apply your previous knowledge about the person or situation and take cues from the current information to determine what the person intends to say. Place less weight on language and choice of words and more on the emotions to get to the underlying message they wish to communicate. While drawing these insights, ask yourself “Is this what I observed and heard or is it a biased view limited by my own beliefs and experiences”. This form of powerful questioning can shift us to find more meaningful insights. Step 3: Engage actively
Active engagement throughout the conversation can make the person feel “heard” and open them up to sharing more details. Ask really good follow up questions to analyse the situation. As much as you may be tempted to provide solutions, hold yourself back. In most cases, good open ended questions help a person find a solution to a problem on their own.