Title: Alabama Medicaid
Headings: Frequently Asked Questions
Frequently Asked Questions
My Medicaid Recipient Web Portal
What is My Medicaid?
How do I set up a My Medicaid account?
I forgot my User ID. What do I do?
I forgot my secret question answer. How do I reset my account?
My email address has changed so I can't get my username for the website. What do I do?
I forgot my password. What do I do?
How do I check on the status of my application on My Medicaid?
How do I order a new Medicaid card on My Medicaid?
How do I change my personal information on My Medicaid?
How do I find out if my kids are covered under Medicaid?
How do I find out what type of Medicaid I have?
I am moving to another state. How do I close my account on the My Medicaid portal?

Content: Please send the following to webwork@medicaid.alabama.gov: Full Name, Date of Birth, Current Mailing Address, and either the last four of your Social Security Number, or your Medicaid Number, along with the Old Email Address and (your new) Alternate Email Address. In the subject box enter: My Medicaid EMail Address Change. The Recipient Call Center will be able to send a temporary password and User ID to let you get into your account to make updates. I forgot my password. What do I do? After you enter your User ID go to the password page. Look under the blank where you would put your password and click on the link that says "Forgot Password." Answer a challenge question and click on "Submit."