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Content: A partial payment shows the utility that you are making a good-faith effort to keep your energy bill under control. Can a utility disconnect service if there are small children in the home? If the temperature falls to a certain level, will that help prevent disconnection? Indiana law leaves these decisions entirely to the utility and its discretion. The only factors that qualify a consumer for the moratorium are whether a consumer receives or qualifies for EAP funds, as described above. Can disconnection be prevented if someone in the house has a serious health issue? The utility must postpone a disconnection for 10 days if you provide a medical statement from a licensed doctor or a public health official. For more information, please see the OUCC’s Utility Service Disconnectionfact sheet. How important is it for me to communicate with my utility? It’s crucial.