Title: Amazon Prime Customers Complain That Packages Are Arriving Late
Headings: Disgruntled Amazon customers are complaining that their packages keep arriving late, and it could be an ominous sign for Prime
Disgruntled Amazon customers are complaining that their packages keep arriving late, and it could be an ominous sign for Prime
An Amazon worker at one of its fulfillment centers.
There are plenty of complaints about delayed Amazon shipments on social media
An Amazon delivery vehicle.
Data shows a different side to the story
Jenny Cheng/Business Insider
The customer is always right
Amazon CEO Jeff Bezos.
So what's really going on?
Amazon's brand could suffer
Delayed packages aren't enough to slow Amazon down
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SEE ALSO: Amazon raising the price of Prime is a huge bet on itself
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Content: He recently used it to help reunite an Amazon customer with his stolen puppy .) "The thing I have noticed is when the anecdotes and the data disagree, the anecdotes are usually right. There's something wrong with the way you are measuring it," he said during an interview at the George Bush Presidential Center in April. Amazon CEO Jeff Bezos. Evan Vucci/AP
Amazon customer service often steps in to make things right when customers complain on social media, offering refunds in the form of credit to their accounts, resending items free of charge, or even giving people free Prime memberships. In a statement to Business Insider, Amazon reiterated its customer-service policy. "We work closely with our delivery partners to ensure Amazon Customers receive the fast and reliable delivery experience they expect. Should the need arise Amazon Customer Service is available at www.amazon.com/help to answer any delivery related questions," an Amazon spokesman said. So what's really going on? The reason for the apparent uptick in Amazon customer complaints is likely a combination of factors.