Title: Questioning Techniques - Communication Skills From MindTools.com
Headings: Questioning Techniques
Questioning Techniques
Asking Questions Effectively
Open and Closed Questions
Funnel Questions
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Probing Questions
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Leading Questions
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Rhetorical Questions
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Using Questioning Techniques
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Content: When using funnel questioning, start with closed questions. As you progress through the tunnel, start using more open questions. Funnel questions are good for: Finding out more detail about a specific point: " Tell me more about Option Two." Gaining the interest or increasing the confidence of the person you're speaking with: " Have you used the IT Helpdesk?," " Did it solve your problem?," " What was the attitude of the person who took your call?" Probing Questions
Asking probing questions is another strategy for finding out more detail.