Title: 
Headings:  SERVICE EQUITY
S
ER
VICE
 
E
QUITY
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 


R
A
M
E
W
O
R
K

DEVELOPIN


A
 
 
Case
Case
 
 
for
for
 
 
Service
Service
 
 
Equity
Equity

Equality
Equality
 
 
doesn’t
doesn’t
 
 
mean
mean
 
 
equity
equity

Service
Service
 
 
Equity
Equity
 
 
Defined
Defined
 
 

Guiding
Guiding
 
 
Principles
Principles
 
 

Engaging
Engaging
 
 
Communities:
Communities:
 
 

Data-
Data-
 
 
and
and
 
 
Evidence-Based
Evidence-Based
 
 
Practices:
Practices:
 
 

Developing
Developing
 
 
Champions:
Champions:
 
 

Directing
Directing
 
 
Investments
Investments
 
 
and
and
 
 
Resources:
Resources:

Customizing
Customizing
 
 
Services
Services
 
 
for
for
 
 
Individuals
Individuals
 
 
and
and
 
 
Communities:
Communities:

Creating
Creating
 
 
Dialogue:
Dialogue:
 
 


Content: Resources: Service
Service
 
 
Equity
Equity
 
 
is
is
 
 
integrated
integrated
 
 
throughout
throughout
 
 
budgetary
budgetary
 
 
decisions
decisions
 
 
including
including
 
 
allocation
allocation
 
 
of
of
 
 
funds,
funds,
 
 
contract
contract
 
 
development
development
 
 
and
and
 
 
implementation,
implementation,
 
 
and
and
 
 
supporting
supporting
 
 
policies
policies
 
 
are
are
 
 
created
created
 
 
and
and
 
 
updated. updated. Leadership
Leadership
 
 
makes
makes
 
 
informed
informed
 
 
decisions,
decisions,
 
 
using
using
 
 
all
all
 
 
resources
resources
 
 
available
available
 
 
including
including
 
 
the
the
 
 
Service
Service
 
 
Equity
Equity
 
 
framework. framework. Customizing
Customizing
 
 
Services
Services
 
 
for
for
 
 
Individuals
Individuals
 
 
and
and
 
 
Communities: Communities: Individualized
Individualized
 
 
services
services
 
 
are
are
 
 
provided
provided
 
 
to
to
 
 
all
all
 
 
clients
clients
 
 
at
at
 
 
their
their
 
 
specific
specific
 
 
need
need
 
 
level. level. Community
Community
 
 
needs
needs
 
 
inform
inform
 
 
and
and
 
 
guide
guide
 
 
services.