Title: Questioning Techniques - Communication Skills From MindTools.com
Headings: Questioning Techniques
Questioning Techniques
Asking Questions Effectively
Open and Closed Questions
Funnel Questions
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Probing Questions
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Leading Questions
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Rhetorical Questions
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Using Questioning Techniques
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Content: ask open and closed questions, and use probing questioning. Relationship building: people generally respond positively if you ask about what they do or enquire about their opinions. If you do this in an affirmative way "Tell me what you like best about working here" you will help to build and maintain an open dialogue. Managing and coaching: here, rhetorical and leading questions are useful too. They can help get people to reflect and to commit to courses of action that you've suggested: " Wouldn't it be great to gain some further qualifications?" Avoiding misunderstandings: use probing questions to seek clarification, particularly when the consequences are significant.