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Content: It applies to investor-owned and municipal utilities, as well as rural electric membership cooperatives (REMCs). However, it does not apply to providers of bulk fuels, such as propane. It also does not apply to water, sewage disposal, or telecommunications service providers. Does the moratorium waive the customer’s responsibility to pay his or her bills? No. While the moratorium is aimed at helping consumers stay connected to vital services during the year’s coldest months, consumers are still responsible for paying their bills. Any customer who cannot pay a utility bill on time and in full should contact the utility immediately to make payment arrangements. What if I can’t afford the entire amount due? If you make payment arrangements with a utility and honor the agreement, your odds of being disconnected in the spring are dramatically lower. The OUCC strongly urges consumers who are covered by the moratorium to continue to pay heating bills through the winter, even if it is only a partial payment.