Title: Fact-Finding Interviewing Techniques | Work - Chron.com
Headings: Fact-Finding Interviewing Techniques
Fact-Finding Interviewing Techniques
Interview Design
Questioning
Listening and Observation
Evaluation and Analysis

Content: Questioning
If interviewing a number of people, it is important to keep the questions consistent with as little deviation as possible. Ideally, keep the questions open to avoid “yes” and “no” answers. The interviewee will be more likely to volunteer more facts in his response that you may not have considered asking before. Do not be afraid to probe any response, but keep things relevant and don't get distracted or diverted into irrelevant or personal details. Listening and Observation
Listening actively involves reflecting back to a person what he just just said in a concise way either by rephrasing slightly or paraphrasing. By doing this, the interviewer avoids confusion and misunderstanding while checking and clarifying the facts. It also enables the interviewer to draw out additional relevant facts the interviewee may not have thought important. Again, asking probing questions enables the interviewer to build a more detailed and full picture. A highly skilled interviewer will pay attention to how the person is sitting, his voice tone and pitch, eye movements, changes in skin tone, fidgeting etc. These can signal the possibility of anxiety around a subject and signal to the interviewer when to investigate further.