Title: Amazon Prime Down: Thousands Reporting Issues | Heavy.com
Headings: Amazon Prime Down: Thousands Reporting Issues with Video & More
Amazon Prime Down: Thousands Reporting Issues with Video & More
Content: But others have said they were told it might take a couple hours to get the service back up completely. @PrimeVideo customer service just told me 3-4 hours until it’s restored, I am in Massachusetts
— S P (@threeunder68) August 15, 2019
One customer said they’ve been on hold for 20 minutes with Amazon trying to get help. Hi @amazonhelp clearly Amazon prime is down. I see lots of other people online with the same issue and I've been on hold with support for 20 minutes now. I get it – things go wrong, but the least you can do is put up a notification. — Ellen Murphy (@ellnm) August 15, 2019
Amazon is responding on Twitter to let people know they’re working on the issue. They told one customer: “ Apologies for the trouble you’re facing with Prime Video. Our relevant team is aware of this issue and currently working to fix it. Appreciate your understanding.”