; or (X) engage in any unfair, deceptive, or abusive acts or practices, as those terms are described in section 1031 of the Consumer Financial Protection Act of 2010 ( 12 U.S.C. 5531 ). (ii) Business hours Postsecondary educational lenders or servicers shall be open for borrower inquiries and outreach during and after normal business hours, including availability after 5:00 pm in all continental United States time zones and some weekend hours. (iii) Additional standards The Director may promulgate regulations, in accordance with paragraph (17)(A), establishing additional servicing standards to reduce delinquencies, assignment to collections, defaults, and charge-offs, and to ensure borrowers understand their rights and obligations related to their postsecondary education loans. (O) Prohibition on limiting borrower legal action by postsecondary educational lenders and servicers (i) Waiver of rights and remedies Notwithstanding chapter 1 of title 9, United States Code (commonly known as the Federal Arbitration Act ), any rights and remedies available to borrowers against postsecondary educational lenders or servicers may not be waived by any agreement, policy, or form, including by a mandatory predispute arbitration agreement or class action waiver. (ii) Predispute arbitration agreements Notwithstanding chapter 1 of title 9, United States Code (commonly known as the Federal Arbitration Act ), no limitation or restriction on the ability of a borrower to pursue a claim in court with respect to a postsecondary education loan, including mandatory predispute arbitration agreements and class action waivers, shall be valid or enforceable by a postsecondary educational lender or servicer, including as a third-party beneficiary or by estoppel. (P) Preemption Nothing in this paragraph may be construed to preempt any provision of State law regarding postsecondary education loans where the State law provides stronger consumer protections. (Q) Civil liability A postsecondary educational lender or servicer that fails to comply