; and (2) process such complaints, including, where appropriate, providing the complaints to the applicable servicer and providing any response from the servicer to the borrower, in accordance with section 1034 of the Consumer Financial Protection Act of 2010 ( 12 U.S.C. 5534 ). (d) Title IV loan servicer requirement The Secretary may not enter into an agreement with a contractor or vendor for the servicing of title IV loans unless the contractor or vendor, as part of that agreement, agrees to provide the Bureau, upon request, any information that the contractor or vendor is required to provide the Department. (e) Responsibilities of the agencies by type of complaint (1) Complaints regarding the title IV loan programs With respect to complaints regarding the title IV loan programs, the Department is responsible for— (A) program issue resolution; (B) attempting to resolve such complaints; and (C) as appropriate, discussing such complaints with the Bureau regarding the impact, if any, on Federal consumer financial law. (2) Complaints regarding title IV loans with Federal consumer financial law issues (A) In general With respect to complaints regarding title IV loans with Federal consumer financial law issues— (i) the Department shall collaborate with the Bureau; (ii) the Bureau is responsible for providing the Department with expertise, analysis, and recommendations regarding resolution consistent with Federal consumer financial law; and (iii) the Department is responsible for attempting to resolve informally such complaints, in accordance with section 141(f)(3)(A) of the Higher Education Act of 1965 ( 20 U.S.C. 1018(f)(3)(A) ), with the Bureau’s input. (B) Interagency process to discuss, track, and resolve complaints The Director and the Secretary shall determine an efficient process to— (i) discuss and track complaints related to both a title IV loan and a private education loan