; and (cc) inform borrowers about alternative repayment options, prior to discussing forbearance and deferment. (iii) Toll-free telephone number and email address Each postsecondary educational lender or servicer shall maintain— (I) a toll-free telephone number that shall— (aa) connect directly to the repayment specialist office or unit designated under clause (i); (bb) be made available on the primary internet website of the postsecondary educational lender or servicer, on monthly billing statements, and any disclosures required by paragraph (6); and (cc) not subject borrowers to unreasonable call wait times; and (II) an email address that shall— (aa) connect directly to the repayment specialist office or unit designated under clause (i); (bb) be made available on the primary internet website of the postsecondary educational lender or servicer, on monthly billing statements, and any disclosures required by paragraph (6)