on these reports can result in substantial financial and emotional harm to consumers. Credit reporting errors can lead to the loss of a new employment opportunity or a denial of a promotion in an existing job, stop someone from being able to access credit on favorable terms, prevent a person from obtaining rental housing, or even trigger mental distress. (F) Current industry practices impose an unfair burden of proof on consumers trying to fix errors on their reports. (G) Consumer reports containing inaccurate or incomplete credit information also undermine the ability of creditors and lenders to effectively and accurately underwrite and price credit. (H) Recognizing that credit reporting affects the lives of almost all consumers in this country and that the consequences of errors on a consumer report can be catastrophic for a consumer, the Bureau of Consumer Financial Protection ( Consumer Bureau ) began accepting consumer complaints about credit reporting shortly after its inception. (I) The Consumer Bureau receives hundreds of thousands of credit or consumer reporting complaints each year, making credit reporting consistently the most-complained-about subject matter on which the Consumer Bureau accepts consumer complaints. (J) The majority of credit reporting complaints received by the Consumer Bureau involve incorrect information on consumer reports, with consumers frequently expressing their frustrations about the burdensome and time-consuming process to disputing items. (K) Other common types of credit reporting complaints submitted to the Consumer Bureau relate to the improper use of a report, trouble obtaining a report or credit score, CRAs’ investigations, and credit monitoring or identity protection. (L) Unlike most other business relationships, where consumers can register their satisfaction or unhappiness with a particular credit product or service simply by taking their business elsewhere, consumers have no say in whether their information is included in the CRAs databases and limited legal remedies