; and (2) shall include information on the travel.state.gov website describing options that are available to applicants whose documents described in such subsection are lost in the application process. (c) Reimbursement The plan required by subsection (a) shall provide for reimbursement of the full cost of replacement to the applicant of any of the applicant’s documents described in such subsection that are lost by the Department of State in the application process. 6. GAO study (a) In general The Comptroller General of the United States shall prepare an update to its July 2008 study entitled “State Department: Comprehensive Strategy Needed to Improve Passport Operations” (GAO–08–891). (b) Matters To be included The study required by subsection (a) shall include a review of the operations of lockbox facilities operated by financial agents of the Department of the Treasury that are responsible for opening and sorting passport application packages, verifying the completeness of the packages, processing payments, and batching the applications, further including— (1) information on the volume and average times for processing applications for United States passports at the lockbox facilities; (2) an assessment of communication between the Department of State and such facilities; (3) identification of any areas for improvements and increased efficiencies