; (2) provides personalized customer service; (3) maintains its telecommunications infrastructure to ensure it effectively handles call volumes; and (4) other relevant issues the Comptroller General deems appropriate. 107. Strengthening passport customer visibility and transparency (a) Online status tool Not later than 2 years after the date of the enactment of this Act, the Department should modernize the online passport application status tool to include, to the greatest extent possible, step by step updates on the status of their application, including with respect to the following stages: (1) Submitted for processing. (2) In process at a lockbox facility. (3) Awaiting adjudication. (4) In process of adjudication. (5) Adjudicated with a result of approval or denial. (6) Materials shipped. (b) Additional information The tool pursuant to subsection (a) should include a display that informs each passport applicant of— (1) the date on which his or her passport application was received; and (2) the estimated wait time remaining in the passport application process. (c) Report Not later than 90 days after the date of the enactment of this Act, the Assistant Secretary of State for Consular Affairs shall submit a report to the appropriate congressional committees that outlines a plan for coordinated comprehensive public outreach to increase public awareness and understanding of— (1) the online status tool required under subsection (a); (2) passport travel advisories required under section 104; and (3) passport wait times. 108. Annual Office of Authentications report (a) Report The Assistant Secretary of State for Consular Affairs shall submit an annual report for 5 years to the appropriated congressional committees that describes— (1) the number of incoming authentication requests, broken down by month and type of request, to show seasonal fluctuations in demand