; (E) the comprehensiveness of the information in the State 211 and 988 database; (F) public awareness of the State 211 and 988 services; (G) user satisfaction with the State 211 and 988 services; and (H) other topics identified by the Human Services State Oversight Councils. (i) Definitions In this section: (1) 211 service The term 211 service means providing residents with information and referrals, via voice telephone, text telephone, short message service, text, internet phone, or other telecommunication methods, with respect to health and human services and other provider agencies. (2) 988 service The term 988 service means the provision of mental health or suicide crisis support and resources through the universal telephone number within the United States designated for the purpose of the national suicide prevention and mental health crisis hotline system operating through the National Suicide Prevention Lifeline. (3) Human services The term human services means services that— (A) assist individuals in becoming more self-sufficient, in preventing dependency, and in strengthening family relationships; (B) address social determinants of health; (C) support personal and social development; or (D) help ensure the health and well-being of individuals, families, and communities. (4) Indian Tribe