; (B) reduce the frequency of family caregivers having to— (i) provide the same information to covered agencies more than once; (ii) complete— (I) multiple documents for each covered agency; or (II) documents requesting the same or similar information for multiple covered agencies; or (iii) provide information to the covered agencies that— (I) the covered agencies already have; or (II) the covered agencies can easily receive from other Federal agencies; and (C) make it easier for family caregivers to work with the covered agencies and the State agencies responsible for administering State Medicaid and CHIP plans by— (i) providing information on eligibility for, enrollment in, maintaining coverage in, and utilizing the full benefits available under the covered programs to family caregivers; (ii) improving communications between family caregivers and employees of covered agencies by— (I) decreasing call wait times; (II) ensuring that employees of covered agencies and the State agencies responsible for administering State Medicaid and CHIP plans provide timely answers to the questions of family caregivers; (III) improving the websites of the covered programs— (aa) by making it easier for family caregivers to find information regarding benefit availability, eligibility, and how to maintain coverage; and (bb) by designing such websites to align with the requirements of the Americans with Disabilities Act ( 42 U.S.C. 12101 et seq. ) regarding web design; (IV) improving the timely access to in-person appointments or meetings between employees of covered agencies and family caregivers; (V) providing translation or interpretation services for family caregivers for whom English is not their primary language; and (VI) providing information to family caregivers in accessible formats, including formats compatible with American Sign Language and multiple languages