; and (ii) may not levy any fees for the submission or investigation of complaints. (C) Decision on the merits of a complaint At the conclusion of an investigation of a complaint, the Ombudsman shall— (i) render a decision on the merits of each complaint; (ii) communicate the decision to the complainant, if any, and to the Bureau; and (iii) state the recommendations and reasoning of the Ombudsman if, in the opinion of the Ombudsman, the Bureau or any employee thereof should— (I) consider the matter further; (II) modify or cancel any action; (III) alter a rule, practice, or ruling; (IV) explain in detail the administrative action in question