; and (3) the Department should take all reasonable steps, including the use of available technology and best practices, to protect the integrity of the passport issuance process, the privacy of passport holders, and the efficiency of processing passport issuance requests. 4. Standards for passport issuance process In administering and modernizing the passport issuance process, the Assistant Secretary shall evaluate the performance of such process against the following criteria: (1) To maintain a service standard of processing a routine new or renewal adult passport application from document submission until mailing of final documents in an expeditious and reliable timeframe. (2) To maintain affordable passport fees and surcharges. (3) To ensure world-class technical, security, and cybersecurity standards for United States passports and the passport issuance process. (4) To minimize downtime for the Travel Document Issuance System. (5) To minimize the suspense rate resulting from typographical, clerical, or picture-based errors, including by enabling such suspensions to be resolved electronically. (6) To provide a streamlined customer experience for passport applicants. (7) To provide reasonably convenient passport services to United States citizens and nationals living a significant distance from a passport agency, particularly residents in a significant population center more than a 5-hour drive from a passport agency. 5. Enhanced information technology solutions to improve the passport issuance process (a) In general The Assistant Secretary, in consultation with the Chief Information Officer, shall implement the information technology solutions described in subsection (b) in accordance with the timelines described in such subsection. (b) Enhanced information technology solutions and timelines described The enhanced information technology solutions and timelines described in this subsection are the following: (1) Not later than 2 years after the date of the enactment of this Act, the Assistant Secretary, in