; (V) inaction or omissions by the Bureau, including failure to consider or respond to complaints or grievances by incarcerated people or staff promptly or appropriately; (VI) policies, rules, or procedures of the Bureau, including gross mismanagement; and (VII) alleged violations of non-criminal law by staff or incarcerated people that may adversely affect the health, safety, welfare, or rights of any person; (ii) refer a complainant and others to appropriate resources or Federal agencies; (iii) make inquiries and recommend actions to appropriate entities on behalf of a complainant, the Ombudsman, or others; and (iv) decline to investigate or take any action with respect to any complaint and, in any case in which the Ombudsman declines to investigate or take any action, shall notify the complainant in writing of the decision not to investigate or take any action and the reasons for the decision. (B) Limitations on authority The Ombudsman— (i) may not investigate— (I) any complaints relating to the underlying criminal conviction of an incarcerated person; (II) a complaint from staff that relates to the employment or contractual relationship of the staff member with the Bureau, unless the complaint is related to the health, safety, welfare, working conditions, gross mismanagement of a covered facility, or rehabilitation of incarcerated people; or (III) any allegation of criminal or administrative misconduct, as described in subsection (b)(2), and shall refer any matter covered by subsection (b)(2) to the Inspector General, who may, at the discretion of Inspector General, refer such allegations back to the Ombudsman or the internal affairs office of the appropriate component of the Department of Justice; and (ii) may not levy any fees for the submission or investigation of complaints. (C) Decision on the merits of a complaint At the conclusion of an investigation of a complaint, the Ombudsman shall— (i) render a decision on the merits of each complaint