; and (B) recover, by whatever means available, direct and indirect costs that the Department and veterans have already incurred due to patient harm, poor performance, inadequate training, insufficient ticket resolution, system crashes, inefficient processes driven by new technology, extra Department personnel hours, and other factors relating to the use of the Oracle-Cerner product; (2) to consider options to descope existing contracts and secure discounted rates on future work and sustainment work; (3) to achieve aggressive industry standard service-level agreements and significant financial penalties for failure to meet those standards; (4) to contractually codify the services, technology features, and other elements that have been verbally offered to the Department at no cost by a contractor or contractors related to such new record; (5) to develop an organized and properly phased contract cancellation, transition, and replacement strategy should the negotiations not result in best value terms for the taxpayer, veterans, and medical personnel of the Department