; (ii) that is a long-term, intensive approach to supporting an individual in the community by providing a comprehensive range of treatment, rehabilitation, and support services; (iii) that helps individuals with serious mental illness acquire material resources (such as food, shelter, clothing, and medical care) and improve their psychosocial functioning; (iv) that provides sufficient support to individuals with serious mental illness to keep them involved in community life and encourage growth towards greater autonomy and develop coping skills to meet the demands of community life; (v) that ensures continuity of care among treatment agencies; (vi) in which a case manager, working alone or as part of a team, makes 4 or more face-to-face contact with a client each month