; and (V) a statement that a repayment specialist office or unit designated under paragraph (16)(J) is available to answer inquiries related to alternative repayment options, including the toll-free telephone number and email address to contact the specialist pursuant to paragraph (16)(J)(iii). (B) Modifications The disclosures described in subparagraph (A)(ii) may be modified subject to regulations promulgated by the Director, based on consumer testing and in accordance with paragraph (17)(A). (8) Actions when borrower is having difficulty making payment or is 60 days delinquent (A) In general Not more than 5 days after a borrower notifies a postsecondary educational lender or servicer that the borrower is having difficulty making payment or a borrower becomes 60 days delinquent on a postsecondary education loan, the repayment specialist office or unit designated under paragraph (16)(J) shall— (i) complete a full review of the borrower’s postsecondary education loan and make a reasonable effort to obtain the information necessary to determine— (I) if the borrower is eligible for any alternative repayment option, including Federal Direct Consolidation Loans under part D of title IV of the Higher Education Act of 1965 ( 20 U.S.C. 1087a et seq. ), as applicable, or the public service loan forgiveness program under section 455(m) of the Higher Education Act of 1965 ( 20 U.S.C. 1087e(m) ); (II) if the borrower is eligible for servicemember or veteran benefits under the Servicemembers Civil Relief Act ( 50 U.S.C. 3901 et seq. ) or other Federal or State law related to postsecondary education loans; and (III) if the postsecondary education loan, if a loan made, insured, or guaranteed under part B, D, or E of title IV of the Higher Education Act of 1965 ( 20 U.S.C. 1071 et seq. , 1087a et seq., and 1087aa et seq.), is eligible for discharge by the Secretary