; or (B) observes an inmate with signs of a mental health crisis. (e) Ombudsman for the Civil Rights of Incarcerated People (1) In general Within the Department of Justice, there shall be a position of the Ombudsman for the Civil Rights of Incarcerated People and an Office of the Ombudsman for the Civil Rights of Incarcerated People. (2) Appointment (A) In general The Ombudsman shall be appointed by the Attorney General and shall report directly to the Director of the Bureau of Prisons and the Director of the United States Marshals Service. (B) Qualifications The Ombudsman shall have a background in corrections and civil rights and shall have expertise on the effects of prolonged solitary confinement and restrictive housing. (3) Reporting The Director of the Bureau of Prisons and the Director of the United States Marshals Service shall ensure that each covered facility provides multiple internal ways for inmates and others to promptly report civil rights violations and violations of this section to the Ombudsman, including— (A) not less than 4 procedures, including written mail correspondence, email correspondence, telephone calls, and in-person interviews, for inmates and others to report civil rights violations and violations of this section to an entity or office that is not part of the facility, and that is able to receive and immediately forward inmate reports to the Ombudsman, allowing the inmate to communicate confidentially and to remain anonymous upon request