; (B) solicit and consider voluntary feedback on the Government service delivery by the agency; (C) assess Government service delivery processes; (D) consider the factors of ease, efficiency, transparency, accessibility, fairness, burden (as defined in section 3502 of title 44), and duration, including wait and processing times, with respect to Government service delivery; and (E) encourage the adoption of commercial products and services in accordance with section 3307 of title 41. (6) Collect and report qualitative and quantitative information or data on Government service delivery through existing reporting mechanisms. (7) Evaluate the quality of Government service delivery, including through the establishment of performance metrics developed using the standards, policies, and guidelines developed pursuant to paragraph (5) and the information or data collected and reported pursuant to paragraph (6). (8) Engage with stakeholders to identify leading practices in service design and delivery that would improve Government service delivery across and within agencies. (9) Ensure agency service delivery initiatives, including those related to the 21st Century Integrated Digital Experience Act ( 15 U.S.C. 3501 note