; (2) access a plain language list of the legal rights of each family residing in or applying for the covered housing dwelling, which shall be available for translation; and (3) track inquiries related to service requests and complaints submitted to the public housing agency through a tracking system described in subsection (b). (b) Tracking system (1) In general Each public housing agency shall establish, using existing software or through new software, a request tracking system, including for inquiry on the status of an application, short-term and long-term capital improvements, service requests, and complaints, submitted by a family residing in a covered housing dwelling owned, assisted, or operated by the public housing agency through which the families and applicants may track requests with real-time updates provided by the public housing agency. (2) Ticket database (A) Assignment of number The tracking system described in paragraph (1) shall contain a ticket database under which the public housing agency shall assign each inquiry, service request, or complaint submitted to a public housing agency by a family residing in or applicant for a covered housing dwelling owned, assisted, or operated by the public housing agency a ticket number. (B) Required information Each ticket number described in subparagraph (A) shall— (i) be searchable through the tracking system described in paragraph (1); (I) include a description of— (II) the nature of the inquiry, complaint, or request; (III) the most recent status of the inquiry, complaint, or request; (IV) whether or not the inquiry, complaint, or request is open or closed; (V) any action taken on the inquiry, complaint, or request, and any next steps to be taken; and (VI) any additional information as the public housing agency determines appropriate