; and (B) by not later than 2 years after the submission of the strategy, provide United States residents living in a significant population center more than a 5-hour drive from a passport agency with urgent, in-person passport services, including the possibility of building new passport agencies; and (2) a description of the specific resources required to implement the strategy. 106. Strengthening the National Passport Information Center (a) Sense of Congress It is the sense of Congress that passport wait times since 2021 have been unacceptably long and have created frustration among those seeking to obtain or renew passports. (b) Online chat feature The Department should develop an online tool with the capability for customers to correspond with customer service representatives regarding questions and updates pertaining to their application for a passport or for the renewal of a passport. (c) GAO report Not later than 90 days after the date of the enactment of this Act, the Comptroller General of the United States shall initiate a review of NPIC operations, which shall include an analysis of the extent to which NPIC— (1) responds to constituent inquiries by telephone, including how long constituents are kept on hold and their ability to be placed in a queue; (2) provides personalized customer service; (3) maintains its telecommunications infrastructure to ensure it effectively handles call volumes