; and (B) lowering student private education loan debt by borrowers. 7. Centralized point of access Part G of title IV of the Higher Education Act of 1965 ( 20 U.S.C. 1088 et seq. ) is amended by adding at the end the following: 493E. Centralized point of access Not later than 2 years after the date of enactment of the Student Loan Borrower Bill of Rights , the Secretary shall establish a centralized point of access for all borrowers of loans that are made, insured, or guaranteed under this title that are in repayment, including a central location for account information and payment processing for such loan servicing, regardless of the specific entity engaged in servicing. . 8. Education loan ombudsman Section 1035 of the Consumer Financial Protection Act of 2010 ( 12 U.S.C. 5535 ) is amended— (1) in the section heading, by striking private ; (2) in subsection (a)— (A) by striking a Private and inserting an ; and (B) by striking private ; (3) in subsection (b), by striking private education student loan and inserting postsecondary education loan ; (4) in subsection (c)— (A) in the matter preceding paragraph (1), by striking subsection and inserting section ; (B) in paragraph (1), by striking private ; (C) by striking paragraph (2) and inserting the following: (2) coordinate with the unit of the Bureau established under section 1013(b)(3), in order to monitor complaints by borrowers and responses to those complaints by the Bureau or other appropriate Federal or State agency; ; and (D) in paragraph (3), by striking private ; (5) in subsection (d)— (A) in paragraph (2)— (i) by striking on the same day annually ; and (ii) by inserting and be made available to the public after Representatives ; and (B) by adding at the end the following: (3) Contents The report required under paragraph (1) shall include information on the number, nature, and resolution of complaints received, disaggregated by postsecondary educational lender or servicer, region, State, and institution of higher education.