; and (ii) with respect to each agency subject to a requirement under subsection (a), certify in writing to Congress that the head of each agency has satisfied the requirement. (c) OMB guidance (1) Agency customer experience initiatives Not later than 270 days after the date of the enactment of this Act, the Director of OMB shall designate a team of individuals within the Office of Management and Budget to lead and support agencies initiatives to improve public perception of agency interactions, including by facilitating the decision-making processes of such agencies that are needed to— (A) achieve the purposes of this Act; (B) coordinate the activities of high impact service providers as described in this Act