; and (B) any other fees for ancillary services that are identified by the Secretary in the rule finalizing the proposed rule published by the Secretary on March 3, 2023, and titled Enhancing Transparency of Airline Ancillary Service Fees (88 Fed. Reg. 13389) as being critical to consumers in choosing among air transportation options. (b) Ticket agents The Secretary shall not find that a ticket agent is out of compliance with a requirement in the final rule described in subsection (a)(2)(B) with respect to the disclosure of critical ancillary fees if the Secretary determines that such noncompliance is due to the failure of an air carrier or foreign air carrier to provide the ticket agent with the information required to comply with such requirement. 705. Access to customer service assistance for all travelers (a) Findings Congress finds the following: (1) In the event of a cancelled or delayed flight, it is important for customers to be able to easily access information about the status of their flight and any alternative flight options. (2) During a period of mass cancellations, customers may be unable to easily connect, either in-person or through a toll-free customer service phone number, with a customer service representative of an air carrier. (3) While many air carriers have robust online and smart phone application chat resources, many customers may not have access to those resources, and customers often have time-sensitive questions that cannot be answered through an automated service or website. (4) Not all customers of air carriers are able to easily use online and chat resources. (5) Customers should be able to access real-time assistance from customer service agents of air carriers without an excessive wait time, particularly during times of mass disruptions. (b) Transparency requirements (1) Requirement to maintain a live customer chat or monitored text messaging number Chapter 423 of title 49, United States Code, as amended by section 704(b), is amended by inserting after section 42307 the