; (B) coordinate the activities of high impact service providers as described in this Act; and (C) develop strategies for the integration of services and development of products involving multiple agencies as described in this Act. (2) Guidance of OMB Not later than 1 year after the enactment of this Act, the Director of OMB shall update guidance issued by the Director and supporting processes (such as information collection reviews or data sharing approvals) as necessary and applicable, to implement the provisions of this Act. (d) Definitions In this Act: (1) Customer The term customer means any person or governmental entity that interacts with an agency of the executive branch, either directly or through a federally funded program administered by a contractor, nonprofit, State or local government, or other entity of the Federal Government/executive branch. (2) Public perception of agency interactions The term public perception of agency interactions means the perception of the public regarding interactions with the agency, including interactions with the agency through a contractor, non-profit, or other Federal entity, and the overall satisfaction of the public regarding such interactions. (3) Director of OMB The term Director of OMB means the Director of the Office of Management and Budget. (4) Service delivery The term service delivery means, with respect to all points of the agency-to-customer delivery process, an action of the agency related to providing a benefit or service to a customer of such entity, including providing a benefit or service to a customer that is related to an application for a benefit or loan, health care or small business counseling, requests for documents, such as a passport or Social Security card, filing taxes or declaring a good, using resources such as a park or historical site, or seeking information such as notices about public health or consumer protection.