; (2) access a plain language list of the legal rights of each family residing in or applying for the covered housing dwelling, which shall be available for translation; and (3) track service requests and complaints submitted to the public housing agency through a tracking system described in subsection (b). (b) Tracking system (1) In general Each public housing agency shall establish, using existing software or through new software, a request tracking system, including for inquiry on the status of an application, short-term and long-term capital improvements, service requests, and complaints, submitted by a family residing in a covered housing dwelling owned or operated by the public housing agency through which the families and applicants may track requests with real-time updates provided by the public housing agency. (2) Service request and complaint database (A) Assignment of number The tracking system described in paragraph (1) shall contain a database under which the public housing agency shall assign each family residing in a covered housing dwelling owned or operated by the public housing agency and each applicant for a covered housing dwelling owned or operated by the public housing agency a ticket number or a private access number to use to make requests or complaints described in paragraph (1). (B) Required information Each inquiry described in subparagraph (A) shall— (i) be searchable through the tracking system described in paragraph (1); (ii) have associated with it a description of— (I) the nature of the inquiry, complaint, or request; (II) the most recent status of the inquiry, complaint, or request; (III) whether or not the inquiry, complaint, or request is open or closed; (IV) any action taken on the inquiry, complaint, or request, and any next steps to be taken; and (V) any additional information as the public housing agency determines appropriate