; (bb) be made available on the primary internet website of the postsecondary educational lender or servicer, on monthly billing statements, and any disclosures required by paragraph (6); and (cc) be monitored on a regular basis. (iv) Compensation Staff of the repayment specialist office or unit designated under clause (i) shall not be compensated on the basis of the volume of calls or accounts handled, dollar amounts collected, brevity of calls, or in any other manner that may encourage undue haste and lack of diligence or quality customer service. (K) Servicemembers, veterans, and postsecondary education loans (i) Servicemember and veterans liaison Each postsecondary educational lender or servicer shall designate an employee to act as the servicemember and veterans liaison who is responsible for answering inquiries from servicemembers, veterans, and their immediate family members, and is specially trained on servicemember and veteran benefits under the Servicemembers Civil Relief Act ( 50 U.S.C. 3901 et seq. ) and other Federal or State laws related to postsecondary education loans. (ii) Toll-free telephone number and email address Each postsecondary educational lender or servicer shall maintain— (I) a toll-free telephone number that shall— (aa) connect directly to the servicemember and veterans liaison designated under clause (i); (bb) be made available on the primary internet website of postsecondary educational lender or servicer and on monthly billing statements; and (cc) not subject borrowers to unreasonable call wait times; and (II) an email address that shall— (aa) connect directly to the servicemember and veterans liaison designated under clause (i); (bb) be made available on the primary internet website of the postsecondary educational lender or servicer and on monthly billing statements