; (2) the estimated number of days until his or her passport will be issued; and (3) actions required from the passport applicant to remedy any deficiencies in the application. 7. Strengthening the National Passport Information Center (a) Sense of Congress It is the sense of Congress that the National Passport Information Center (referred to in this section as NPIC ) has failed to adequately assist its customers. (b) Online chat feature Not later than 30 days after the date of the enactment of this Act, the Secretary of State shall direct NPIC to develop an online tool with the capability for customers to correspond with customer service representatives regarding questions and updates pertaining to their application for a passport or for the renewal of a passport. (c) GAO report Not later than 30 days after the date of the enactment of this Act, the Comptroller General of the United States shall initiate a review of NPIC operations, which shall include an analysis of the quality with which NPIC— (1) responds to constituent inquiries by telephone, including how long constituents are kept on hold and their ability to be placed in a queue; (2) provides personalized customer service; and (3) maintains its telecommunications infrastructure. 8. Expanding access to passport adjudication appointments (a) Finding Congress finds that since the suspension of normal operations in March 2020, the Department of State— (1) has adopted a policy of not providing adjudication services to individuals who arrive at a passport agency or center without an appointment; and (2) is offering fewer total adjudication appointments. (b) Sense of Congress It is the sense of Congress that the Department of State should— (1) increase the number of appointments at each passport agency and center to a level that is consistent with appointment offerings before the suspension of normal operations in March 2020