; and (4) to address corrective measures and initiate positive change in customer service at the Natural Resources Conservation Service relating to the administration of this subtitle. (b) Option To participate in survey The Secretary shall offer to each individual who interacts with the Natural Resources Conservation Service in the administration of this subtitle the option to participate in a survey described in subsection (c). (c) Surveys The Secretary shall enter into an agreement with an independent survey company, under which the independent survey company shall provide the following services: (1) Send, by email or mail, a customer satisfaction survey to each individual who interacts with the Natural Resources Conservation Service in the administration of this subtitle and indicates to the Secretary a desire to participate in the survey on being offered the option to participate under subsection (b) after any of the following occurs: (A) The Secretary completes a final wetland determination, including a final technical determination, relating to land of the individual. (B) Appeals to the Farm Service Agency with respect to a wetland determination are exhausted. (C) An appeal is made with respect to a wetland determination to a National Appeals Division officer. (D) An appeal is made with respect to a wetland determination to the Director of the National Appeals Division. (E) The Secretary completes a review of a prior certification of a wetland determination. (F) The individual has any other interaction with the Natural Resources Conservation Service, as the Secretary determines to be appropriate. (2) Receive responses to the surveys from the individuals to which the surveys are sent under paragraph (1). (3) Each month— (A) compile the responses to the surveys received under paragraph (2); and (B) submit a report describing the compiled responses to— (i) the applicable State Conservationist; (ii) the congressional delegation of each applicable State