; (C) assess the effectiveness of collaboration with human services resource and referral entities and service providers; (D) include the percentage of calls to 911 or to police that were diverted to mental health and other human services responders; and (E) describe the services to which individuals were linked through the 211 and 988 services and any efforts to track outcomes. (2) Evaluation Each State Human Services Collaborative shall award a contract to an independent entity to conduct an evaluation of the State 211 and 988 systems biennially. The evaluation shall address— (A) any barriers to access to the State 211 and 988 services for residents and visitors; (B) the effectiveness of the State 211 and 988 services at connecting residents to needed human services; (C) the effectiveness of collaborations among 211 and 988 partners; (D) the effects of the State 211 and 988 services on 911 law enforcement, fire, and medical emergency services; (E) the comprehensiveness of the information in the State 211 and 988 database; (F) public awareness of the State 211 and 988 services; (G) user satisfaction with the State 211 and 988 services