; and (B) families or household members of those farmers, farm managers, farm workers, and ranchers. (2) Requirements The national agricultural crisis hotline shall— (A) provide 24/7 real-time live assistance by voice and through a mobile texting application; (B) be staffed 24/7 in accordance with paragraph (4); (C) provide referral services to meet the needs of family and household members of farmers, ranchers, and related professionals; (D) offer 24-hour follow-up calls to callers; (E) provide standardized translation services that meet the needs of the agricultural population; and (F) comply with all Federal, State, and local laws, including the Health Insurance Portability and Accountability Act of 1996 ( Public Law 104–191 ; 110 Stat. 1936). (3) Data collection The national agricultural crisis hotline shall collect the following data: (A) Call data, including total calls, calls queued, calls answered, calls dropped, and average speed of answer. (B) Rescue data, including next steps suggested and information provided to the caller. (C) Follow-up calls. (D) Caller information, including— (i) whether the caller is calling for the first time or is a repeat caller; (ii) the living situation of the caller; and (iii) demographic information of the caller. (E) Reason for call and caller needs and concerns. (F) Referrals provided, including resources provided and strategies employed with respect to addressing the needs and concerns of callers. (4) Staffing Call responders and supervisors of call responders operating the national agricultural crisis hotline shall— (A) be crisis intervention specialists, licensed health care professionals, or licensed mental health professionals who— (i) are trained in providing culturally and linguistically appropriate support; (ii) have awareness training with respect to farm stress and the farming identity