; and (bb) qualifying toward a loan forgiveness program and designating such program; (III) loan history, including any forbearances, deferrals, delinquencies, assignment to collection, and charge offs; (IV) annual percentage rate history; (V) key loan terms, including application of payments to interest, principal, and fees, origination date, principal, capitalized interest, annual percentage rate, including any cap, loan term, and any contractual incentives; (VI) amount due to pay off the outstanding balance; and (VII) any other items determined by the Director through regulations promulgated in accordance with paragraph (17)(A). (ii) Original documentation A postsecondary educational lender or servicer shall make available to the borrower, if requested, at no charge, copies of the original loan documents and the promissory note for each postsecondary education loan. (M) Error resolution The Director, in consultation with the Secretary, shall promulgate rules requiring postsecondary educational lenders or servicers to establish error resolution procedures to allow borrowers to inquire about errors related to their postsecondary education loans and obtain timely resolution of such errors. (N) Additional servicing standards (i) Prohibitions A postsecondary educational lender or servicer may not— (I) charge a fee for responding to a qualified written request under this paragraph; (II) fail to take timely action to respond to a qualified written request from a borrower to correct an error relating to an allocation of payment or the payoff amount of the postsecondary education loan; (III) fail to take reasonable steps to avail the borrower of all possible alternative repayment arrangements to avoid default; (IV) fail to perform the obligations required under title IV of the Higher Education Act of 1965 ( 20 U.S.C. 1070 et seq. )