responsibility is to coordinate governmentwide efforts to improve Government service delivery by agencies. The individual shall have the following duties and authorities: (1) Facilitate and coordinate governmentwide efforts to improve Government service delivery provided by agencies, particularly with respect to high impact service providers. (2) Carry out the duties and powers prescribed by the Director. (3) Serve as the lead, governmentwide official responsible for supporting Government service delivery. (4) Advise the Director concerning the improvement of Government service delivery provided by agencies. (5) In consultation with each lead agency service delivery official and any other agency stakeholder as appropriate, develop and oversee the implementation of governmentwide Government service delivery standards, policies, and guidelines for services and programs provided by agencies, including standards, policies, and guidelines to— (A) understand the needs of an individual, business, or organization interacting with an agency