; (iii) handling, documenting, and responding to patient complaints; (iv) documenting, addressing, and, if applicable, reporting instances of professional misconduct by facility staff in accordance with applicable Federal and State law; (v) improving facility performance and operations with respect to mandatory and voluntary quality initiatives carried out by the Service and the Centers for Medicare & Medicaid Services; and (vi) reporting requirements under Federal law, including with respect to— (I) the Government Performance and Results Act of 1993 ( Public Law 103–62 ; 107 Stat. 285), the GPRA Modernization Act of 2010 ( Public Law 111–352 ; 124 Stat. 3866), and the amendments made by those Acts; and (II) the applicable provisions of titles XVIII and XIX of the Social Security Act ( 42 U.S.C. 1395 et seq. , 1396 et seq.). (B) Area office best practices The best practices for Area offices established under paragraph (2)(B) shall include provisions relating to— (i) strategies for how to best monitor governing board activities relating to the oversight of— (I) delivery and quality of patient care; (II) documenting and responding to patient complaints and instances of professional misconduct; and (III) facility compliance with Federal health care program requirements, including requirements of the Service and the Centers for Medicare & Medicaid Services; and (ii) connecting governing boards, including the applicable facilities of those governing boards, to resources necessary for enhancing patient outcomes and improving facility performance, including through the use of technical assistance. (4) Publication The best practices established under paragraph (2) shall be— (A) reported to, in writing, as applicable, all governing boards and Area offices