1. Short title This Act may be cited as the Reliable Rail Service Act . 2. Common carrier transportation Section 11101 of title 49, United States Code, is amended— (1) in subsection (a)— (A) by inserting (1) after (a) ; (B) by inserting , in a manner that meets the shipper’s need for timely, efficient, and reliable rail service and fulfills the shipper’s reasonable service requirements after on reasonable request ; and (C) by adding at the end the following: (2) In determining whether a rail carrier has violated this section with respect to the provision of reasonable transportation service and the ability of the rail carrier to meet its obligations under this section, the Board shall consider— (A) the impacts of reductions or changes in the frequency of transportation or service, and the availability and maintenance of reasonable local service schedules and delivery windows, on the provision of reasonable transportation service; (B) the impacts of reductions in employment levels, including— (i) reductions in clerical, customer service, maintenance, dispatch and train and engine service employees; (ii) reductions or changes in train or yard crew availability; and (iii) the consolidation or shifting of crews across or within service territories; (C) the impacts of reductions in equipment and the availability of equipment, maintenance of equipment or railroad infrastructure, lines and yards, or shifting of equipment across or within service territories or customer and commodity groups; (D) whether the service reasonably meets the local operational and service requirements of the person requesting transportation or service that are consistent with the person’s needs and requirements for the efficient and reliable receipt, transportation and delivery of property; (E) the transportation needs or circumstances of the person requesting transportation or service based upon previous service experience and taking into account any physical or operational limitations or restrictions at a facility or location