; (bb) be made available on the primary internet website of the postsecondary educational lender or servicer and on monthly billing statements; and (cc) be monitored on a regular basis. (iii) Prohibition on charge offs and default A postsecondary educational lender or servicer may not charge off or report a postsecondary education loan as delinquent, assigned to collection (internally or by referral to a third party), in default, or charged-off to a credit reporting agency if the borrower is on active duty in the Armed Forces (as defined in section 101(d)(1) of title 10, United States Code) serving in a combat zone (as designated by the President under section 112(c) of the Internal Revenue Code of 1986). (iv) Additional liaisons The Director, in consultation with the Secretary, shall determine additional entities with whom borrowers interact, including guaranty agencies, that shall designate an employee to act as the servicemember and veterans liaison who is responsible for answering inquiries from servicemembers, veterans, and their immediate family members, and is specially trained on servicemembers and veteran benefits and option under the Servicemembers Civil Relief Act ( 50 U.S.C. 3901 et seq. ). (L) Borrower's loan history (i) In general A postsecondary educational lender or servicer shall make available in a secure electronic form usable by borrowers, or in writing upon request, the loan history of each borrower for each postsecondary education loan, separately designating— (I) history of information on the loan before any consolidation or transfer of such loan; (II) payment history, including repayment plan and payments— (aa) made on such loan to previous postsecondary educational lenders or servicers; and (bb) qualifying toward a loan forgiveness program and designating such program; (III) loan history, including any forbearances, deferrals, delinquencies, assignment to collection, and charge offs; (IV) annual percentage rate history