1. Short title This Act may be cited as the Trust in Government Act of 2023 . 2. Improvement of service delivery of agencies and public perception of agency interactions (a) Sense of Congress It is the sense of Congress that— (1) the agencies subject to the requirements of this Act should— (A) improve their understanding of customers; (B) reduce administrative hurdles and paperwork burdens to minimize the time it takes to process benefits, enhance transparency, and create greater efficiencies across Government; (C) improve public perception of agency interactions by systematically identifying and resolving the root causes of any challenge experienced by the public with respect to such interactions, regardless of whether the source of any such challenge is statutory, regulatory, budgetary, technological, or process-based; and (D) to engender public trust, ensure that the efforts of the agency appropriately maintain or enhance protections afforded under law and the policies of the agency, including protections related to civil rights, civil liberties, privacy, confidentiality, and information security; and (2) the Federal Government should— (A) make improving service deliveries and public perception of agency interactions fundamental priorities; and (B) measure performance empirically and by on-the-ground results for the people of the United States, especially for experiences of the people of the United States with services delivered by agencies. (b) Reforms To improve agency service delivery and customer experience (1) Reforms In order to improve the overall economy, efficiency, and management of government operations and activities, reduce the paperwork of agencies, and provide high-quality services to the public— (A) the Secretary of State shall redesign the passport renewal process to allow for a fully online renewal application that does not require any physical documents to be mailed