control workforce staffing. Sec. 438. Airport service workforce analysis. Sec. 439. Federal Aviation Administration Academy and facility expansion plan. Sec. 440. Improving Federal aviation workforce development programs. Sec. 441. National strategic plan for aviation workforce development. TITLE V—Passenger Experience Improvements Subtitle A—Consumer Enhancements Sec. 501. Establishment of Office of Aviation Consumer Protection. Sec. 502. Additional within and beyond perimeter slot exemptions at Ronald Reagan Washington National Airport. Sec. 503. Refunds. Sec. 504. Know Your Rights posters. Sec. 505. Access to customer service assistance for all travelers. Sec. 506. Airline customer service dashboards. Sec. 507. Increase in civil penalties. Sec. 508. Advisory committee for aviation consumer protection. Sec. 509. Extension of aviation consumer advocate reporting requirement. Sec. 510. Codification of consumer protection provisions. Sec. 511. Bureau of Transportation Statistics. Sec. 512. Reimbursement for incurred costs. Sec. 513. Streamlining of offline ticket disclosures. Sec. 514. GAO study on competition and consolidation in the air carrier industry. Sec. 515. GAO study and report on the operational preparedness of air carriers for certain events. Sec. 516. Family seating. Sec. 517. Passenger experience advisory committee. Sec. 518. Updating passenger information requirement regulations. Sec. 519. Seat dimensions. Sec. 520. Modernization of consumer complaint submissions. Subtitle B—Accessibility Sec. 541. Air Carrier Access Act advisory committee. Sec. 542. Improved training standards for assisting passengers who use wheelchairs. Sec. 543. Training standards for stowage of wheelchairs and scooters. Sec. 544. Mobility aids on board improve lives and empower all. Sec. 545. Prioritizing accountability and accessibility for aviation consumers. Sec. 546. Accommodations for qualified individuals with disabilities. Sec. 547. Equal accessibility to passenger portals. Sec. 548. Aircraft access standards. Sec. 549.