; and (4) lost, delayed, or damaged baggage. (b) Location Posters described in subsection (a) shall be displayed in conspicuous locations throughout the airport, including ticket counters, security checkpoints, and boarding gates. (c) Accessibility assistance Each large hub airport, medium hub airport, and small hub airport with scheduled passenger service shall ensure that passengers with a disability (as such term is defined in section 382.3 of title 14, Code of Federal Regulations) who identify themselves as having such a disability are notified of the availability of accessibility assistance and shall assist such passengers in connecting to the appropriate entities to obtain the same information required in this section that is provided to other passengers. . (b) Exemption Section 46301(a)(1)(A) of title 49, United States Code, is further amended by striking chapter 423 and inserting chapter 423 (except section 42306) . (c) Clerical amendment The analysis for chapter 423 of title 49, United States Code, is further amended by inserting after the item relating to section 42305 the following: 42306. Know Your Rights posters. . (d) Effective date The amendments made by this section shall take effect on the date that is 1 year after the date of enactment of this Act. 505. Access to customer service assistance for all travelers (a) Findings Congress finds the following: (1) In the event of a cancelled or delayed flight, it is important for customers to be able to easily access information about the status of their flight and any alternative flight options. (2) Customers should be able to access real-time assistance from customer service agents of air carriers without an excessive wait time, particularly during times of mass disruptions. (b) Transparency requirements (1) Requirement to maintain a live customer chat or monitored text messaging number Chapter 423 of title 49, United States Code, is further amended by inserting after section 42306 the following: 42307. Requirement to maintain a live customer chat or