; (ii) receive communications from the supplier in a clear and understandable manner; (iii) ensure privacy and confidentiality in all aspects of treatment and the personal health information of such individual consistent with Federal and State laws; (iv) be informed by the supplier of such services about all aspects of the services being furnished by such supplier and be informed of the right to refuse treatment, to discontinue treatment, and to refuse to participate in experimental research; (v) be informed by the supplier of policies and expectations of the supplier regarding patient conduct and responsibilities; (vi) be informed by the supplier about treatment modalities and categories of equipment relating to oxygen services for use by the individual and offered by the supplier; (vii) be informed by the supplier of the policies of such supplier regarding 24-hour on-call coverage; (viii) be informed by the supplier of the financial responsibilities of the individual with regard to such services; (ix) be provided with the appropriate gaseous or liquid oxygen equipment, supplies, and services to ensure the mobility of the beneficiary, as well as the clinically appropriate amount of oxygen and oxygen related equipment, supplies, and services as agreed upon by the individual (or the individual’s representative), the supplier, and the prescribing practitioner; (x) receive equipment that is maintained to the guidelines of the manufacturer; (xi) have broken or faulty equipment repaired or replaced in a timely manner; (xii) have oxygen or oxygen related equipment or supplies delivered by the supplier and to be contacted consistent with the requirements of section 410.38 of title 42, Code of Federal Regulations