1. Short title This Act may be cited as the Government Service Delivery Improvement Act . 2. Federal Government service delivery (a) Amendment Chapter 3 of title 5, United States Code, is amended by adding at the end the following: III Federal Government Service Delivery 321. Definitions In this subchapter: (1) Agency The term agency has the meaning given that term in section 3502 of title 44. (2) Director The term Director means the Director of the Office of Management and Budget. (3) Government service delivery The term Government service delivery means any action by an agency related to providing a benefit or service to an individual, business, or organization (such as a grantee or State, local, or Tribal entity), including any such action of a contractor or nonprofit organization acting on behalf of the agency or administering a federally-funded program. (4) Government service delivery channel The term Government service delivery channel means the format or medium of an interaction or transaction with the Federal Government, including in-person, through the mail, through a digital service, by telephone, through a contact center, on a website, through outreach and communication, and through collaboration with a third party, or through other ways in which an individual or entity significantly interacts with the Federal Government. (5) High impact service provider The term high impact service provider means an agency program identified by the Director due to the scale and impact of the public-facing services of the program. 322. Federal Government service delivery (a) Federal Government Service Delivery Lead The Director shall designate or appoint a senior official as the Federal Government Service Delivery Lead within the Office of Management and Budget whose responsibility is to coordinate governmentwide efforts to improve Government service delivery by agencies. The individual shall have the following duties and authorities: (1) Facilitate and coordinate governmentwide efforts to improve Government service