; (B) explain the steps the provider takes to ensure content complies with the acceptable use policy; (C) explain the means by which users can notify the provider of potentially policy-violating content, illegal content, or illegal activity, which shall include— (i) subject to subsection (e), making available a live company representative through a toll-free telephone number during regular business hours for not fewer than 8 hours per day and 5 days per week to assist users with the process of making a complaint; (ii) an email address or relevant intake mechanism to handle user complaints; and (iii) subject to subsection (e), a complaint system described in subsection (b); and (D) include publication of a biannual transparency report outlining actions taken to enforce the policy, as described in subsection (d). (b) Complaint system Subject to subsection (e), a provider of an interactive computer service shall provide a system that is easily accessible to a user through which the user may submit in good faith, and track, a complaint regarding any content or activity on the interactive computer service, including a complaint regarding— (1) potentially policy-violating content, illegal content, or illegal activity