; and (B) an opportunity, for a period of not fewer than 30 days beginning immediately after provision of the statement under subparagraph (A), to present reasons for which the operator should reverse its decision. (3) The operator shall make a final determination on the appeal not later than 7 days after the date on which the user presents reasons under paragraph (2)(B). (d) Complaints to the Commission (1) Complaints (A) In general A user who is subject to an adverse final decision from an operator of a dominant platform under subsection (c) may submit a complaint to the Commission regarding a violation of subsection (a) or (c). (B) Limit A user may not submit more than 1 complaint under subparagraph (A) per alleged violation. (2) Compliance The Commission, after providing notice and an opportunity for a hearing to the relevant parties, may— (A) issue an order requiring an operator of a dominant platform in violation of subsection (a) or (c) to comply with the applicable subsection; and (B) impose a civil penalty on an operator of a dominant platform for a violation described in subparagraph (A), in accordance with section 2115(c)(2). (e) Record-Keeping; reports to Commission (1) Records (A) In general An operator of a dominant platform shall keep a record of each— (i) compliance request regarding a violation of terms of service submitted by a user under subsection (b); (ii) instance in which the operator does not provide a notice under paragraph (1)(C) of subsection (a) in accordance with an exception under paragraph (2) of that subsection, including a specification of the applicable exception; and (iii) appeal submitted by a user under subsection (c). (B) Contents A record described in subparagraph (A) shall— (i) describe the disposition of the compliance request or appeal by an operator of a dominant platform