; (ii) make a good faith effort to establish live contact with the borrower to provide the borrower information about alternative repayment options and benefits for which the borrower is eligible, including all terms, conditions, and fees or costs associated with such repayment plan, pursuant to paragraph (9)(D); (iii) provide to the borrower in writing, in simple and understandable terms, such information required by clause (ii); (iv) allow the borrower a reasonable amount of time to apply for an alternative repayment option or benefits, if eligible, before the loan is placed in default; (v) notify the borrower that a Servicemember and Veterans Liaison designated under paragraph (16)(K) is available to answer inquiries about servicemember and veteran benefits related to postsecondary education loans, including the toll-free telephone number and email address to contact the Liaison pursuant to paragraph (16)(K)