; (C) opportunities described in subparagraph (A) to be facilitated and advertised, and responses to feedback to be provided, in multiple languages, as the Secretary determines to be appropriate; and (D) specific opportunities for participants with direct involvement in a Department program to provide feedback, including by providing appropriate compensation to those participants for time and expertise. (c) Customer service (1) Training The Secretary shall ensure that employees of the Department receive cultural competency training, as appropriate for the roles of the employees. (2) Language contracts The Secretary shall consider, in entering into contracts or cooperative agreements for language translation or interpretation services, whether the needed services would best be provided by a community-based organization. (3) Staff knowledge of applicable programs (A) Definitions In this paragraph: (i) Customer The term customer means a recipient of, applicant for, or potential applicant for services or benefits under a Department program. (ii) Frontline customer service staff The term frontline customer service staff means an employee of the Department who directly interacts with customers. (B) Capacity building The Secretary shall build the capacity of frontline customer service staff to make available to customers the services or benefits for which the customers are eligible. (C) Activities In carrying out subparagraph (B), the Secretary may— (i) provide to frontline customer service staff of the Department— (I) training and mentoring relating to customer service skillsets; (II) training on technical tools at the disposal of the frontline customer service staff; and (III) training and shareable resources relating to— (aa) the Department programs for which a customer may be eligible; and (bb) the technical requirements and benefits of those programs