; and (B) any such provider or such facility included in such database that has not submitted any claim to such plan or such issuer (as applicable) during a 12-month period; (2) that establishes a procedure for the removal from such database of such a provider or facility with respect to which such plan or issuer has been unable to verify such information during a period specified by the plan or issuer; and (3) that provides for the update of such database within 2 business days of such plan or such issuer (as applicable) receiving from such a provider or facility information pursuant to section 1150C of the Social Security Act. (c) Response protocol The response protocol described in this subsection is, in the case of an individual enrolled under a group health plan or group or individual health insurance coverage offered by a health insurance issuer who requests information through a telephone call or email on whether a health care provider or health care facility has a contractual relationship to furnish items and services under such plan or such coverage, a protocol under which such plan or such issuer (as applicable)— (1) responds to such individual as soon as practicable, and in no case later than 1 business day after such call or email is received, through a written electronic communication; and (2) retains such communication in such individual’s file for at least 2 years following such response. (d) Database The database described in this subsection is, with respect to a group health plan or health insurance issuer offering group or individual health insurance coverage, a database on the public website of such plan or issuer that contains— (1) a list of each health care provider and health care facility with which such plan or such issuer has a contractual relationship for furnishing items and services under such plan or such coverage