; (VI) a plan for facilitating access to the hotline and alternative modality services by persons with hearing impairments and disabilities; (VII) a plan for providing crisis counseling, general assistance, and referrals to youth victims of child abuse; and (VIII) a plan to offer alternative services to calling, such as texting or live chat; (iii) demonstrate that the entity has the capacity and the expertise to maintain a child abuse hotline and a comprehensive list of service providers; (iv) demonstrate the ability to provide information and referrals for contacts, directly connect contacts to service providers, and employ crisis interventions; (v) demonstrate that the entity has a commitment to providing services to individuals in need; and (vi) demonstrate that the entity complies with State privacy laws and has established quality assurance practices. ; and (2) by striking subsections (b) and (c) and inserting the following: (b) Goals and performance The Secretary shall ensure that each entity receiving a grant under this section— (1) establishes quantifiable goals for the outcome of the project funded with the grant; and (2) adequately measures the performance of the project relative to such goals. (c) Performance report required (1) In general Each entity that receives a grant under this section shall submit to the Secretary a performance report that includes— (A) an evaluation of the effectiveness of the project funded with the grant relative to the goals established for such project under subsection (b)(1)