; (2) a Federal penal or correctional institution shall be open for visitation for not fewer than 8 hours per day; (3) a prisoner may have up to 5 adult visitors and an unlimited number of child visitors per visit; and (4) a prisoner may have physical contact with visitors unless the prisoner presents an immediate physical danger to the visitors. (c) Parenting classes The Director shall provide parenting classes to each prisoner who is a primary caretaker parent. (d) Trauma-informed care (1) In general The Director shall provide trauma-informed care to each prisoner who is diagnosed with trauma. (2) Identification and referral The Director shall provide training to each correctional officer and each other employee of the Bureau of Prisons who regularly interacts with prisoners, including health care professionals and instructors, to enable the employees to identify prisoners with trauma and refer those prisoners to the proper health­care professional for treatment. (e) Ombudsman The Attorney General shall designate an ombudsman to oversee and monitor, with respect to Federal penal and correctional institutions— (1) prisoner transportation; (2) use of segregated housing; (3) strip searches of prisoners; and (4) civil rights violations. (f) Telecommunications (1) In general The Director— (A) may not charge a fee for a telephone call made by a prisoner