1. Short title This Act may be cited as the Increasing Access for Veterans and Their Survivors Act of 2020 . 2. Availability of prompts and services of Department of Veterans Affairs toll-free telephone numbers in Spanish (a) In general Not later than 270 days after the date of enactment of this Act, the Secretary of Veterans Affairs shall ensure that the covered toll-free telephone number of the Department of Veterans Affairs includes— (1) a Spanish prompt; and (2) the functionality of directing callers who are connected to each business telephone line of the Department to a Department employee who is able to speak Spanish fluently or to a translation service to provide assistance. (b) Spanish prompt The Spanish prompt required by subsection (a) shall include— (1) the option to hear routing options in Spanish, including descriptions of the business telephone lines of the Department to which callers may be transferred to in order to obtain information or assistance; and (2) the option to speak to an employee who speaks Spanish and who will provide the same quality of assistance as that available to callers in English. (c) Translation service protocol If the Secretary provides assistance through a translation service under subsection (a)(2), the Secretary shall establish a fact sheet and protocol outlining the appropriate protocol to use the translation service. (d) Covered toll-Free number For purposes of this section, the covered toll-free telephone number of the Department is (800) 827-1000 or any telephone number that is used to provide the same or similar functions. (e) Report to Congress Not later than 90 days after the date of the enactment of this Act, the Secretary shall submit to the Committees on Veterans’ Affairs of the Senate and House of Representatives a report on the status of implementing this section. Such report shall include— (1) the status of the implementation of the requirements of this section