; (2) the emergence of facts or circumstances that may have substantially altered the Secretary’s original treatment of the initial claim; and (3) such other factors as may be determined by the Secretary. (i) Designation of personnel The Secretary shall designate qualified personnel within the Department whose principal responsibility shall be the processing of borrower defense claims submitted under his section. (j) Availability of information to borrowers (1) Borrower requests for information At the request of a borrower, the Secretary shall identify and provide to the borrower or the legal representative of the borrower any records the Secretary is considering as part of the borrower’s claim. (2) Status of claim The Secretary shall establish a process under which each borrower with a claim pending under this section shall be notified of the status of the pending claim not fewer than once every 90 days. (3) Information from institutions The Secretary may request documents and other information relating to a borrower defense claim from an institution of higher education. An institution that receives a request for information from the Secretary under this subsection shall provide the information to the Secretary at such time, in such form, and in such manner as the Secretary may direct. (k) Quarterly reports (1) In general Not less than once every fiscal quarter, the Secretary shall submit to the authorizing committees a report that includes the following: (A) The total number of claims submitted to the Secretary pursuant to this subsection in the fiscal quarter covered by the report and in all previous fiscal quarters. (B) Of the claims described in subparagraph (A)— (i) the number of claims that remain pending; (ii) the number of claims that were denied by the Secretary, and the total dollar amount of such claims