; (2) any complaint pattern that could be prevented or reduced by policy training or practice changes; (3) a description of any pattern of violations of any applicable policy or standards; (4) a description of each complaint received under this section with respect to which U.S. Customs and Border Protection, U.S. Immigration and Customs Enforcement, a subcontractor, or a cooperating entity, as applicable, has taken action to resolve, and the time between receipt and resolution of each such complaint; (5) a description of complaints received under this section for which action has not been taken during the 1-year period beginning on the date on which the complaint was received, and the period during which each complaint has remained open; (6) recommendations the Ombudsman has made under subsection (b)(2); and (7) other information, as the Ombudsman determines appropriate. (e) Appointment of Border Communities Liaison (1) In general The Ombudsman, in conjunction with the Office for Civil Rights and Civil Liberties of the Department, shall appoint a Border Community Liaison (referred to in this subsection as a Liaison ) in each U.S. Border Patrol sector on the northern and southern borders of the United States. Each Liaison shall report directly to the Ombudsman. (2) Purposes Each Liaison shall— (A) foster cooperation between U.S. Customs and Border Protection, U.S. Immigration and Customs Enforcement, and border communities; (B) consult with border communities on the development of policies, directives, and programs of U.S. Customs and Border Protection and U.S. Immigration and Customs Enforcement; (C) receive feedback from border communities on the performance of U.S. Customs and Border Protection and U.S. Immigration and Customs Enforcement