; and (ii) to receive advice and support from such office relating to such housing unit. (E) To receive property management services provided by a landlord that meet or exceed industry standards and that are performed by professionally trained, responsive, and courteous customer service and maintenance staff. (F) To have multiple, convenient methods to communicate directly with the landlord and maintenance staff, and to receive honest, straightforward, and responsive communications at all times. (G) With respect to repairs— (i) to prompt and professional repairs; (ii) to be informed of the required time frame for those repairs when a maintenance request is submitted