; (ii) the relative merits of engaging legal counsel; and (iii) the factual allegations that may support the ability of the Center to pursue a claim of abuse; and ; and (6) by inserting after paragraph (3), as redesignated by paragraph (3), the following: (4) Confidentiality (A) In general Except as provided in subparagraph (B), the ombudsman shall maintain confidential any information communicated or provided to the ombudsman in any matter involving the exercise of the official duties of the ombudsman. (B) Exception The ombudsman may disclose information described in subparagraph (A) as necessary to resolve or mediate a dispute. (C) Judicial and administrative proceedings (i) In general The ombudsman shall not be compelled to testify or produce evidence in any judicial or administrative proceeding with respect to any matter involving the exercise of the duties of the ombudsman. (ii) Work product Any memorandum, work product, notes, or case file of the office of the ombudsman— (I) shall be confidential; and (II) shall not be— (aa) subject to discovery, subpoena, or any other means of legal compulsion; or (bb) admissible as evidence in a judicial or administrative proceeding. (D) Applicability The confidentiality requirements under this paragraph shall not apply to information relating to— (i) applicable federally mandated reporting requirements; (ii) a felony personally witnessed by a member of the office of the ombudsman; (iii) a situation, communicated to the office of the ombudsman, in which an individual is at imminent risk of serious harm