; case status hotline (a) Informational campaign The Secretary shall implement an informational campaign, in English and Spanish, in the United States, El Salvador, Guatemala, and Honduras to increase awareness of the provisions set forth in this title. (b) Case status hotline Not later than 90 days after the date of the enactment of this Act, the Secretary shall establish a case status hotline providing confidential processing information on pending cases. III Special immigrant visa programs 301. Improvement of the direct access program for U.S.-affiliated Iraqis (a) In general Section 1243 of the Refugee Crisis in Iraq Act of 2007 ( 8 U.S.C. 1157 note) is amended by adding at the end the following: (g) Improved application process (1) In general Not later than 180 days after the date of the enactment of the Refugee Protection Act of 2019 , the Secretary of State and the Secretary of Homeland Security shall improve the efficiency by which applications for status as a refugee of special humanitarian concern under this section are processed to ensure that all steps under the control of the United States Government incidental to the approval of such applications, including required screenings and background checks, are completed not later than 5 years after the date on which an eligible applicant submits an application under subsection (a). (2) Exception Notwithstanding paragraph (1), the United States Refugee Admission Program may take additional time to process applications described in paragraph (1) if satisfaction of national security concerns requires such additional time, provided that the Secretary of Homeland Security, or his or her designee, has determined that the applicant meets the requirements for status as a refugee of special humanitarian concern under this section and has notified the applicant of such fact. (3) Reporting requirements (A) In general Not later than 180 days after the date of enactment of the Refugee Protection Act of 2019 , and every 90 days thereafter, the Secretary of State and the