; and (ii) any such provider or such facility included in such database that has not submitted any claim to such plan during a 12-month period; (B) that establishes a procedure for the removal from such database of such a provider or facility with respect to which such plan has been unable to verify such information during a period specified by the plan; and (C) that provides for the update of such database within 2 business days of such plan receiving from such a provider or facility information pursuant to section 1150D of the Social Security Act. (3) Response protocol The response protocol described in this paragraph is, in the case of an individual enrolled in a health plan who requests information through a telephone call or email on whether a health care provider or health care facility has a contractual relationship to furnish items and services under such plan, a protocol under which such plan— (A) responds to such individual as soon as practicable, and in no case later than 1 business day after such call or email is received, through a written electronic or paper (as requested by such individual) communication; and (B) retains such communication in such individual’s file for at least 2 years following such response. (4) Database The database described in this paragraph is, with respect to a health plan, a database on the public website of such plan or issuer that contains— (A) a list of each health care provider and health care facility with which such plan has a contractual relationship for furnishing items and services under such plan