12. Assistance to civilians and families of civilians of incidents under investigation by the board (a) In general As soon as practicable after being notified of an incident within the United States involving the loss of life or serious injury to a civilian resulting from an interaction with law enforcement officers the Chairman of the Board shall— (1) designate and publicize the name and phone number of a director of family support services who shall be an employee of the Board and shall be responsible for acting as a point of contact within the Federal Government for civilians and the families of civilians involved in the incident