; or (ii) was employed by, or had a financial interest in, any such entity in any of the five-years preceding the date of the individual’s appointment as the Borrower Advocate. (B) Postservice restrictions An individual who served as the Borrower Advocate may not accept employment with an entity that contracts with the PBO until a period of five years has elapsed following the date on which such individual’s service as the Borrower Advocate terminated. (5) Staff The Office shall be staffed sufficiently to carry out the responsibilities of the Office under this subsection. (6) Duties of the Borrower Advocate The Office of the Borrower Advocate shall— (A) assist borrowers of loans made, insured, or guaranteed under title IV in resolving problems with the PBO and its contractors or other agents, including by— (i) receiving and reviewing complaints of such problems from borrowers; (ii) working to resolve such complaints in a manner that is in the best interests of borrowers; and (iii) transmitting such complaints to States and recognized accrediting agencies or associations, as appropriate; (B) attempt to resolve complaints within the Department of Education and with institutions of higher education, lenders, guaranty agencies, loan servicers, and other participants in the Federal student loan programs authorized under title IV in a manner that will improve the experience of the borrower; (C) compile and analyze data on borrower complaints and share such data with the Director of the Bureau of Consumer Financial Protection; (D) publish, with any personally identifiable information redacted, such complaints and responses of the Secretary to such complaints on the website of the Department