1. Establishment of the Office of the Ombudsman for Border and Immigration Enforcement Related Concerns (a) In general Title VII of the Homeland Security Act of 2002 ( 6 U.S.C. 341 et seq.) is amended by adding at the end the following: 711. Ombudsman for Border and Immigration Enforcement Related Concerns (a) In general There is established within the Department the position of Ombudsman for Border and Immigration Enforcement Related Concerns (referred to in this section as the Ombudsman ), who shall— (1) be independent of Department agencies and officers (except for the Secretary); (2) report directly to the Secretary; and (3) have a background in immigration law, civil rights, and law enforcement. (b) Functions It shall be the function of the Ombudsman— (1) in coordination with the Inspector General of the Department, to establish an independent, neutral, accessible, confidential, and standardized process— (A) to assist individuals, including aliens (as defined in section 101 of the Immigration and Nationality Act ( 8 U.S.C. 1101 )) in resolving complaints with respect to U.S. Customs and Border Protection, U.S. Immigration and Customs Enforcement, a subcontractor, or a cooperating entity; and (B) that includes a publicly accessible website through which a complainant can check on the status of such a complaint; (2) to identify and thereafter review, examine, and make recommendations to the Secretary to address chronic issues identified by the Ombudsman in carrying out the function described in paragraph (1); (3) to establish a Border Oversight Panel in accordance with subsection (f)