; (B) any responses received by the Secretary from the institution of higher education or from a servicer; and (C) any additional actions that the Secretary has taken, or plans to take, in response to the complaint or report of suspicious activity. (2) Timely response to Secretary by institution of higher education or loan servicer If the Secretary determines that it is necessary, the Secretary shall notify an institution of higher education or loan servicer that is the subject of a complaint or report of suspicious activity through the complaint tracking system under this subsection regarding the complaint or report and directly address and resolve the complaint or report in the system. Not later than 60 days after receiving such notice, such institution or loan servicer shall provide a response to the Secretary concerning the complaint or report, including— (A) the steps that have been taken by the institution or loan servicer to respond to the complaint or report; (B) all responses received by the institution or loan servicer from the complainant