; and (B) assure that safeguards exist to encourage complainants to come forward and preserve confidentiality. 305. Complaints of individuals (a) In general The Director shall establish a unit within the Agency the functions of which shall include establishing a single, toll-free telephone number, a website, and a database or utilizing an existing database to facilitate the centralized collection of, monitoring of, and response to complaints of individuals regarding the privacy or security of personal information. The Director shall coordinate with other Federal agencies with jurisdiction over the privacy or security of personal information to route complaints to such agencies, where appropriate. (b) Routing complaints to states To the extent practicable, State agencies may receive appropriate complaints from the systems established under subsection (a), if— (1) the State agency system has the functional capacity to receive calls or electronic reports routed by the Agency systems; (2) the State agency has satisfied any conditions of participation in the system that the Agency may establish, including treatment of personal information and sharing of information on complaint resolution or related compliance procedures and resources