; (C) the methods for the creation, maintenance, and updating of an online resource service; (D) a plan for publicizing the availability of the telephone hotline and online resource service; (E) plan for providing services to Limited English Proficient individuals, including service through telephone hotline and online resource service personnel who have non-English language capabilities; and (F) a plan for facilitating access to the telephone hotline and online resource service by persons with disabilities, including persons who are deaf or have hearing impairments; (3) demonstrate that the applicant has recognized expertise in the area of social service operations and a record of high quality service to victims of violence and harassment, including a demonstration of support from advocacy groups; (4) demonstrate that the applicant has the capacity and the expertise to maintain a telephone hotline and online resource service and a comprehensive database of service providers for victims of law enforcement violence and harassment; (5) demonstrate the ability to provide information and referrals for callers, directly connect callers to service providers, and employ crisis interventions meeting the standards; (6) demonstrate that the applicant has a commitment to diversity and to the provision of services to underserved populations, including to ethnic, racial, and non-English speaking minorities, in addition to older individuals and individuals with disabilities; (7) demonstrate that the applicant complies with non-disclosure requirements and follows comprehensive quality assurance practices