; and (2) serving as a central resource for information and contact in the Department of Justice for crime victims. (b) Duties The Ombudsman shall have the following duties: (1) Complaint submission system The Ombudsman shall develop a streamlined system for submitting complaints to the Ombudsman electronically and by mail. (2) Points of contact The Ombudsman shall appoint a point of contact for each office of the Department of Justice and mandate annual training for each point of contact on the requirements and expectations of Department of Justice officers and employees with respect to the rights of crime victims. (3) Complaint process The Ombudsman shall establish, in coordination with the National Coordinator, a process for the Ombudsman— (A) to directly receive any complaint from crime victims for violations of their rights under section 3771(a) or section 503 of the Victims’ Rights and Restitution Act of 1990 ( 34 U.S.C. 20141 ) by an officer or employee of the Department of Justice and to refer the complaint to the point of contact at each relevant office for investigation, initial findings, and recommendations; (B) in the case that the point of contact has a conflict of interest, to refer the complaint to another officer in a relevant office to address the complaint, who shall be designated as the point of contact with respect to that complaint; (C) to provide the complainant an opportunity to be heard by the point of contact and respond to initial findings of the point of the contact; (D) to review the findings and recommendations of the point of contact; and (E) to, not later than 90 days after receipt of a complaint— (i) make a final determination based on the findings and recommendations of the point of contact on whether there was any violation of the rights of the crime victim