; (B) impose a civil penalty in accordance with section 489A; (C) make a recommendation to the Secretary about whether to approve or deny the claims of borrowers, including groups of borrowers, who assert a defense to repayment in accordance with section 455(h); or (D) carry out any other enforcement activity applicable to the Department under section 489A. (7) Definitions In this subsection— (A) the term institution of higher education has the meaning given that term in section 102; and (B) the term third party servicer has the meaning given that term in section 481(c). . 204. Establishment and maintenance of complaint resolution and tracking system Title I (20 U.S.C. 1001 et seq.) is amended by adding at the end the following new part: F Complaint tracking system 161. Complaint tracking system (a) In General (1) In general The Secretary shall maintain a complaint tracking system that includes a single, toll-free telephone number and a website to facilitate the centralized collection of, monitoring of, and response to complaints and reports (including evidence, as available) of suspicious activity (such as unfair, deceptive, or abusive acts or practices) regarding— (A) Federal student financial aid and the servicing of postsecondary education loans by loan servicers; (B) educational practices and services of institutions of higher education; and (C) the recruiting and marketing practices of institutions of higher education. (2) Definitions In this section— (A) the term institution of higher education has the meaning given that term in section 102; and (B) the term recruiting and marketing activities means activities described in section 126(d)(2) (as added by section 301 of the Preventing Risky Operations from Threatening the Education and Career Trajectories of Students Act of 2019 ). (b) Complaints Complaints and reports of suspicious activity submitted to the tracking system by students, borrowers of student loans, staff, or the general public— (1) may remain anonymous, if the complainant so chooses