; and (2) adequate Federal funding is needed to ensure agency staffing levels that can provide the public with appropriate customer service levels. 3. Definitions In this Act: (1) Administrator The term Administrator means the Administrator of General Services. (2) Agency The term agency has the meaning given the term in section 3502 of title 44, United States Code. (3) Covered agency The term covered agency means an agency or component of an agency that is required by the Director to collect voluntary feedback for purposes of section 6, based on an assessment of the components and programs of the agency with the highest impact on or number of interactions with individuals or entities. (4) Director The term Director means the Director of the Office of Management and Budget. (5) Voluntary feedback The term voluntary feedback has the meaning given the term in section 3502 of title 44, United States Code, as added by section 4 of this Act. 4. Application of the Paperwork Reduction Act to collection of voluntary feedback Subchapter I of chapter 35 of title 44, United States Code (commonly known as the Paperwork Reduction Act ), is amended— (1) in section 3502— (A) in paragraph (13)(D), by striking and at the end; (B) in paragraph (14), by striking the period at the end and inserting ; and ; and (C) by adding at the end the following: (15) the term voluntary feedback means any submission of information, opinion, or concern that is— (A) voluntarily made by a specific individual or other entity relating to a particular service of or transaction with an agency; and (B) specifically solicited by that agency. ; and (2) in section 3518(c)(1)— (A) in subparagraph (C), by striking or at the end; (B) in subparagraph (D), by striking the period at the end and inserting ; or