; (vii) the average daily call wait times and call drop rates, disaggregated by student loan servicer, for the period between March 13, 2020, and the date of enactment of this Act; and (viii) the estimated or projected savings to the Department of Education for student loan servicing activities for the period beginning on March 13, 2020, and ending on September 30, 2020, due to lower reimbursement or contract costs per account for student loan servicers and private collection agencies resulting from the suspension of Federal student loan payments and halt to collection activities under the CARES Act ( Public Law 116–136 ). (E) Information relating to the special rules relating to Federal Direct Consolidation Loans under section 137 of this Act, including— (i) the number of borrowers who submitted an application for a Federal Direct Consolidation Loan; (ii) the number of borrowers who received a Federal Direct Consolidation Loan