; (3) the number of new SMEs exporting in the fiscal year; and (4) customer service, such as response times and customer satisfaction, to SMEs that contact United States Export Assistance Centers, in particular non-exporting SMEs. (b) Personnel for USEACs The Under Secretary shall ensure that the following is carried out upon the implementation of the report submitted under section 3: (1) Functions of personnel Personnel at each USEAC shall identify and conduct outreach to potential exporters that are SMEs, attend relevant business conferences and trade shows to advertise the availability of the resources of the USEAC to SMEs, and perform other tasks designed to help non-exporting SMEs become exporters. (2) Additional personnel The Under Secretary shall, in the case of USEACs that are existing USEACs and not new USEACs established on the basis of the report, increase the personnel at those USEACs (by an average of not more than 5 for each USEAC) to the extent necessary to enhance the ability of the USEACs, through outreach and provision of services to SMEs, to increase exports by SMEs, in particular non-exporting SMEs. (3) Trade specialists The Director General shall ensure that specialists in an increased number of areas are on the staff of USEACs in order to serve an increased number of SMEs. (4) Collaboration with other entities The Director General shall ensure that staff at each USEAC is assigned to conduct outreach to and collaborate with entities of the States and other non-Federal entities with respect to export promotion activities designed to increase exports by SMEs. (5) Administrative personnel The Director General shall ensure that USEACs have personnel dedicated to administrative duties as needed in order to enable other personnel to work more on client-oriented tasks. 5. Annual report to Congress The Under Secretary shall submit to Congress an annual report on the implementation of this Act, including the actions of the Director General under section 4.