; (B) maintain an electronic record of the date and time at which any complaint is so filed; (C) ensure the security and confidentiality of records; and (D) allow the submission of confidential reports that will not prompt individualized investigations, but shall be monitored by the Office to identify trends and determine whether investigations should be undertaken by the Office of Civil Rights. (4) International hotline The system established under this subsection shall— (A) include an international toll-free number accessible by all covered employees and EFM both domestic and overseas; (B) be staffed 24 hours day, 7 days a week by Office of Employee Advocacy staff during normal working hours, and by a rotating OEA duty officer or contractor during non-working hours; (C) be entered by OEA staff into the electronic reporting system so that all reported cases are captured in the system