; (D) key loan terms, including application of payments to interest, principal, and fees, origination date, principal, capitalized interest, annual percentage rate, including any cap, loan term, and any contractual incentives; (E) amount due to pay off the outstanding balance; and (F) any other items determined appropriate by rule of the Bureau. (2) Original documentation A covered lender, servicer, or assignee shall make available to the borrower, if requested, at no charge, copies of the original loan documents and the promissory note for each postsecondary education loan. (n) Additional servicing standards (1) Prohibitions A covered lender, ser­vi­cer, or assignee may not— (A) charge a fee for responding to a qualified written request under this paragraph; (B) fail to take timely action to respond to a qualified written request from a borrower to correct an error relating to an allocation of payment or the payoff amount of the postsecondary education loan; (C) fail to take reasonable steps to avail the borrower of all possible alternative repayment arrangements to avoid default; (D) fail to perform the obligations required under title IV of the Higher Education Act of 1965; (E) fail to respond within 10 business days to a request from a borrower to provide the name, address, and other relevant contact information of the loan holder of the borrower’s postsecondary education loan or, for a Federal Direct Loan or a Federal Perkins Loan, the Secretary of Education, or the institution of higher education who made the loan, respectively; (F) fail to comply with any applicable requirement of the Servicemembers Civil Relief Act; (G) charge a convenience, processing, or any other fee for payments made electronically or by telephone; (H) fail to comply with any other obligation that the Bureau, by regulation, has determined to be appropriate to carry out the consumer protection purposes of this paragraph