5, United States Code. (c) Responsibilities Under the pilot program, the Office of Management and Budget shall work with any agency that does not meet the customer experience standards developed by that agency under section 4 to improve and modernize service delivery to develop solutions, including the following: (1) Evaluating the efforts of the agency to improve service delivery. (2) Developing a plan with clearly defined short- and long-term goals to improve within existing resources and by drawing on expertise and assistance from other agencies (including the Office of Management and Budget) where necessary. (3) Monitoring implementation by the agency of the plan developed under paragraph (2) until the customer service standards are met. (4) Submitting every 6 months to the Director of the Office of Management and Budget a report on the progress being made to improve service at the agency until the customer experience standards are met. (d) Report Not later than 2 years after the date on which the pilot program is implemented, and annually thereafter until the termination of the pilot program, the Director shall submit to the Committee on Oversight and Government Reform of the House of Representatives and the Committee on Homeland Security and Governmental Affairs of the Senate a report on the accomplishments and outcomes of the pilot program across all agencies in which it has been implemented and any recommendations for changes necessary achieve the customer experience standards developed under section 4. The report shall include— (1) achievements by agencies in meeting the customer experience performance standards developed under section 4