to the public an online, mobile-friendly, digital service option for any in-person Government transaction or paper-based process in a manner that decreases cost, increases digital conversion rates, and improves customer experience. (b) Forms and services required To be digital Not later than 1 year after the date of enactment of this Act, the head of each executive agency shall ensure that any paper-based form, application, or service that is related to serving the public is made available to the public in a digital format. 6. Electronic signatures (a) Plan for use of electronic signatures Not later than 180 days after the date of the enactment of this Act, the head of each executive agency shall submit to the Director and the appropriate congressional committees a plan to accelerate the use of electronic signatures standards established in the Electronic Signatures in Global and National Commerce Act ( 15 U.S.C. 7001 et seq.). (b) Executive agency compliance Not later than 180 days after the date of the enactment of this Act, the head of each executive agency shall certify and report full compliance with the Electronic Signatures in Global and National Commerce Act ( 15 U.S.C. 7001 et seq.) and Office of Management and Budget Circular A–130, or any successor thereto, to support the use of electronic signatures by the Federal Government. 7. Customer experience and digital service delivery The Chief Information Officer of each executive agency, or a designee, shall— (1) coordinate and ensure alignment of the internal and external customer experience programs and strategy of the executive agency