; (2) in completing the evaluation under paragraph (1)— (A) consider the best practices of other Federal agencies with effective websites; and (B) consult with the Federal Web Managers Council; (3) develop a plan, including an implementation timeline, for— (A) making the changes identified under paragraph (1); and (B) making any necessary changes to that portion of the website that will enable a consumer, in a manner that protects the privacy of consumers and employees, to— (i) access information regarding each complaint filed with the Aviation Consumer Protection Division of the Department of Transportation; (ii) search the complaints described in clause (i) by the name of the air carrier, the dates of departure and arrival, the airports of origin and departure, and the type of complaint; and (iii) determine the date a complaint was filed and the date a complaint was resolved