System 161. Complaint tracking system (a) Establishment of complaint tracking system (1) Establishment of complaint tracking system Not later than 1 year after the enactment of the PRO Students Act, the Secretary shall complete the establishment of a complaint tracking system that includes a single, toll-free telephone number and a website to facilitate the centralized collection of, monitoring of, and response to complaints or inquiries regarding the educational practices and services, and recruiting and marketing practices, of all postsecondary educational institutions. (2) Establishment of complaint tracking office The Secretary shall establish within the Department an office whose functions shall include establishing, administering, and disseminating widely information about the complaint tracking system established under paragraph (1). The Secretary shall— (A) to the extent necessary, combine and consolidate the other offices and functions of the Department to ensure that the office established under this paragraph is the single point of contact for students and borrowers with complaints