; (5) providing quality services to individuals improves the confidence of the people of the United States in their government and helps agencies achieve greater impact and fulfill their missions; and (6) improving service to individuals requires agencies to work across organizational boundaries, leverage technology, collect and share standardized data, and develop customer-centered mindsets and service strategies. (b) Sense of Congress It is the sense of Congress that all agencies should strive to provide high-quality, courteous, effective, and efficient services to the people of the United States and seek to measure, collect, report, and utilize metrics relating to the experience of individuals interacting with agencies to continually improve services to the people of the United States. 3. Definitions In this Act: (1) Administrator The term Administrator means the Administrator of General Services. (2) Agency The term agency has the meaning given the term in section 3502 of title 44, United States Code. (3) Covered agency The term covered agency means an agency or component of an agency that is required by the Director to collect voluntary feedback under section 6, based on an assessment of the components and programs of the agency with the highest impact on or number of interactions with individuals or entities. (4) Director The term Director means the Director of the Office of Management and Budget. (5) Voluntary feedback The term voluntary feedback has the meaning given the term in section 3502 of title 44, United States Code, as added by section 4 of this Act. 4. Application of the Paperwork Reduction Act to collection of voluntary feedback Subchapter I of chapter 35 of title 44, United States Code (commonly known as the Paperwork Reduction Act ), is amended— (1) in section 3502— (A) in paragraph (13)(D), by striking and at the end; (B) in paragraph (14), by striking the period at the end and inserting ; and