effective, and efficient services to the people of the United States and seek to measure, collect, report, and use metrics relating to the experience of individuals interacting with agencies to continually improve services to the people of the United States. 3. Definitions In this Act: (1) Administrator The term Administrator means the Administrator of General Services. (2) Agency The term agency — (A) has the meaning given that term under section 3502 of title 44, United States Code