; and (vii) the number of complaints that the reporting provider received relating to issues such as dropped calls, poor call quality, and the number of incidences of each by TTY and telecommunications relay service (TRS) users. (7) A prohibition against a provider of a covered service offering or entering into an agreement to provide a covered service as part of a bundle of services that includes any service that is not a communications service. (8) Requirements for the offering or entering into an agreement to provide a covered service as part of a bundle of services that ensure that correctional facilities are able to review each service separately during the request for proposals process. (9) With respect to video visitation service, quality standards that are the best commercially available for effective human communication by video, which shall be developed by the Commission after seeking comments that review the academic literature regarding the appropriate thresholds for effective human communication by video. (d) Applicability (1) In general The regulations promulgated under subsection (b) shall apply to interstate service, intrastate service, and international service. (2) Different requirements In promulgating regulations under subsection (b), the Commission may provide for different requirements for interstate service, intrastate service, and international service. 3. Bureau of Prisons Oversight (a) In general Chapter 301 of title 18, United States Code, is amended by adding at the end the following: 4015. Video visitation (a) In general The Director of the Bureau of Prisons shall take such actions as may be necessary to ensure that, in the case of any prisoner in the custody of the Bureau of Prisons, video visitation services are available subject to the following: (1) Video visitation services may be used only to supplement, not supplant, in-person visitation. (2) Any equipment or area made available for purposes of video visitation shall maximize privacy to the extent practicable, and shall include