; and (bb) with respect to a particular servicer, languages spoken by a significant number of individuals living in any markets in which the servicer does business, as determined by the Bureau. (III) Bureau consideration of census data In making determinations under this clause, the Bureau shall take into consideration data from the Bureau of the Census on percentages of individuals who reported they speak English less than very well . (ii) Accepting documents Servicers shall only be required to accept documents in languages in which the servicer already provides documents, that are considered to be part of routine business transactions in the market in which the mortgage loan was made, or that are used in documents provided to the public by any department or agency of the Federal Government. (iii) Exception Clause (i) shall not apply to small servicers, as defined under section 1026.41(e)(4)(ii) of title 12, Code of Federal Regulations. (iv) Development of glossary of terms The Bureau shall develop a glossary of mortgage loan and loss mitigation terms in each commonly spoken language in the United States, and make such glossary available to servicers and the public. (E) Continuing requirement Once a servicer has begun to communicate with a borrower in a particular language, the servicer shall continue to communicate with the borrower in that language unless otherwise requested by the borrower. (3) Requirements during affordable loan modification process (A) Borrowers facing imminent default Servicers shall evaluate a borrower facing imminent default (as such term is defined by the Bureau), as well as those in default, for affordable loan modification assistance, as described in this subsection. (B) Assistance to borrowers (i) Assistance in applying for affordable loan modification Servicers shall— (I) have available and sufficient staff to answer questions borrowers may have about filling out documents