; and (B) to the extent practicable, ensure that the office established in this paragraph will work with the Student Loan Ombudsman appointed in accordance with section 141(f) to assist borrowers that have complaints regarding the educational practices and services, and recruiting and marketing practices, of postsecondary educational institutions. (b) Handling of complaints (1) Timely response to complaints The Secretary shall establish, in consultation with the heads of appropriate agencies, reasonable procedures to provide a timely response to complainants, in writing where appropriate, to complaints against, or inquiries concerning, an institution of higher education that receives funds under this Act. Each response shall include a description of— (A) the steps that have been taken by the Secretary in response to the complaint or inquiry; (B) any responses received by the Secretary from the institution of higher education; and (C) any additional actions that the Secretary has taken, or plans to take, in response to the complaint or inquiry. (2) Timely response to secretary by institution of higher education The Secretary shall notify each institution of higher education that receives funds under this Act and that is the subject of a complaint or inquiry under this section regarding the complaint or inquiry. Not later than 60 days after receiving such notice, such institution shall provide a response to the Secretary concerning the complaint or inquiry, including— (A) the steps that have been taken by the institution to respond to the complaint or inquiry; (B) all responses received by the institution from the complainant