; and (2) an evaluation of the difficulties and lack of quality customer experience still prevalent. (e) Support The Administrator shall provide administrative and other support in order to implement the pilot program under this section. The head of each agency shall, as appropriate and to the extent permitted by law, provide at the request of the Director up to 2 personnel authorizations who have expertise in change management, process improvement, project management, and information technology innovation to support the pilot program. Such personnel may be the Inspector General. (f) Program continuation The pilot program shall be taken up for consideration of continuation or termination 5 years after the date of the enactment of this Act by the relevant committees of jurisdiction in the House of Representatives and the Senate. 6. Effective date This Act shall take effect 3 months after the date of the enactment of this Act.