; (ii) that prescribes the terms of such transactions; and (iii) that provides for a finance charge that may be computed from time to time on the outstanding unpaid balance. (B) Inclusion A credit plan or open-end consumer credit plan that is a credit product within the meaning of subparagraph (A) is a credit product even if credit information is verified from time to time. (2) Passenger air transportation The term passenger air transportation means the transportation of passengers and their property by aircraft. (3) Reward program The term reward program means any reward program offered by an air carrier, including a frequent flyer program, under which a consumer earns mileage or other credits from the air carrier that can be exchanged for goods, services, or other benefits. 213. Consumer complaint process improvement (a) In general Section 42302 of title 49, United States Code, is amended— (1) by redesignating subsections (b) and (c) as subsections (c) and (d), respectively; (2) by inserting after subsection (a) the following: (b) Point of sale Each air carrier, foreign air carrier, and ticket agent shall inform each consumer of a carrier service, at the point of sale, that the consumer can file a complaint about that service with the carrier and with the Aviation Consumer Protection Division of the Department of Transportation. ; (3) by amending subsection (c), as redesignated, to read as follows: (c) Internet website or other online service notice Each air carrier and foreign air carrier shall include on a publicly available Internet website, any related mobile device application, and online service— (1) the hotline telephone number established under subsection (a) or the telephone number for the Aviation Consumer Protection Division of the Department of Transportation; (2) an active link and the email address, telephone number, and mailing address of the air carrier or foreign air carrier, as applicable, for a consumer to submit a complaint to the carrier about the quality of service