; (3) the ability of passengers with disabilities to access lavatories on commercial aircraft; (4) the extent of complaints to the Department of Transportation and air carriers related to lavatories and efforts they have taken to address complaints; and (5) the extent to which air carriers are reducing the size and number of lavatories to add more seats and whether this creates passenger lavatory access issues. 427. Consumer protection requirements relating to large ticket agents (a) In general Not later than 180 days after the date of enactment of this Act, the Secretary of Transportation shall issue a final rule to require large ticket agents to adopt minimum customer service standards. (b) Purpose The purpose of the final rule shall be to ensure that, to the extent feasible, there is a consistent level of consumer protection regardless of where consumers purchase air fares and related air transportation services. (c) Standards In issuing the final rule, the Secretary shall consider, to the extent feasible, establishing standards consistent with all customer service and disclosure requirements applicable to covered air carriers under this title and associated regulations. (d) Definitions In this section, the following definitions apply: (1) Ticket agent (A) In general Subject to subparagraph (B), the term ticket agent has the meaning given that term in section 40102(a) of title 49, United States Code. (B) Inclusion The term ticket agent includes a person who acts as an intermediary involved in the sale of air transportation directly or indirectly to consumers, including by operating an electronic airline information system, if the person— (i) holds the person out as a source of information about, or reservations for, the air transportation industry