; (C) identify, investigate, and determine how to resolve such complaints; and (D) train local volunteers from civic organizations to assist the local ombudsman by working directly with covered patients to develop individual action plans relating to the health, safety, welfare, and rights of the covered patient. (d) Reporting system The Ombudsman shall establish and administer a uniform reporting system to collect and analyze data relating to complaints described in subsection (b)(1) in order to identify to the Secretary and determine how to resolve significant problems in the medical facilities of the Department. (e) Cooperation The Secretary shall ensure that each medical facility of the Department cooperates with the Office in carrying out this section. (f) Annual report The Ombudsman shall submit to the Secretary and Congress an annual report that contains the following with respect to the year covered by the report: (1) A description of the activities carried out by the Office. (2) An analysis of the data described in subsection (d). (3) An evaluation of the problems experienced by, and the complaints made by or on behalf of, covered patients. (4) Recommendations for— (A) improving the quality of care and life of covered patients; and (B) protecting the health, safety, welfare, and rights of covered patients. (5) An analysis of the success of the Office, including— (A) a description of the services provided to covered patients as described in subsection (b)(2)