; (2) national organizations that represent impacted communities; (3) air carrier; (4) airport operators; and (5) contract service providers. 419. Aviation consumer advocate and complaint resolution improvement (a) In general The Secretary of Transportation shall review aviation consumer complaints received that allege a violation of law and, as appropriate, pursue enforcement or corrective actions that would be in the public interest. (b) Considerations In considering which cases to pursue for enforcement or corrective action under subsection (a), the Secretary shall consider— (1) the requirements of the Air Carrier Access Act of 1986 ( Public Law 99–435 ; 100 Stat. 1080); (2) unfair and deceptive practices by air carriers, foreign air carriers, and ticket agents; (3) the terms and conditions agreed to between passengers and air carriers, foreign air carriers, or ticket agents; (4) aviation consumer protection and tarmac delay contingency planning requirements for both airports and airlines; and (5) any other applicable law. (c) Aviation consumer advocate (1) In general Within the Aviation Consumer Protection Division of the Department of Transportation, there shall be established the position of Aviation Consumer Advocate. (2) Functions The Aviation Consumer Advocate shall— (A) assist consumers in resolving carrier service complaints filed with the Aviation Consumer Protection Division; (B) evaluate the resolution by the Department of Transportation of carrier service complaints; (C) identify and recommend actions the Department can take to improve the enforcement of aviation consumer protection rules and resolution of carrier service complaints