; and (ii) to the Chief Human Capital Officer of the Department of Homeland Security with respect to any dispute between the Ombudsman and the Administrator of the Transportation Security Administration over matters involving the execution of the Ombudsman’s duties as set forth in subsection (b). (B) Inspector general’s authority to conduct investigations not affected Nothing in this section shall prohibit the Inspector General of the Department of Homeland Security from initiating, carrying out, or completing any investigation. (b) Duties The Ombudsman shall— (1) conduct outreach to Transportation Security Administration employees, including publicizing a toll-free telephone number to report complaints; (2) evaluate each complainant’s claim objectively; (3) provide information, advice, and assistance to complainants and, as appropriate, initiate informal, impartial fact-finding and inquiries, on complaints or on the Ombudsman’s own initiative; (4) inform each complainant— (A) when the Ombudsman decides against conducting a fact-finding inquiry into the complaint; (B) on the status of the Ombudsman’s fact-finding inquiry to the complainant, on a regular basis if requested by the complainant; and (C) of the Ombudsman’s recommendations and information, as appropriate, for the complainant to formally complain to the appropriate authority; (5) work with the Administrator of the Transportation Security Administration to address issues identified through fact-finding and inquiries; (6) maintain confidential any matter related to complaints and inquiries, including the identities of the complainants and witnesses