; and (ii) permit the consumer to terminate the contract without paying any early termination fee or other penalty; and (C) the provider may not increase any fee or other charge for equipment rental unless the equipment is upgraded (whether through a hardware or software upgrade) so as to provide a substantial increase in functionality. (2) Exception for additional or upgraded service requested by consumer Subparagraphs (A) and (B) of paragraph (1) do not apply with respect to an increase resulting from the provision, at the request of the consumer, of a service that is in addition to, or an upgrade of, a service covered by the contract. (d) Prohibition on compulsory alternative dispute resolution (1) Prohibition on contractual provision A provider of a covered service may not include in a contract with a consumer for the provision of a covered service a provision that requires the consumer to resolve a covered dispute with the provider through alternative dispute resolution. (2) Unenforceability of contractual provision Any alternative dispute resolution provision included in a contract in violation of paragraph (1) shall be void and unenforceable. (e) Definitions In this section: (1) Alternative dispute resolution The term alternative dispute resolution has the meaning given such term in section 3 of the Y2K Act ( 15 U.S.C. 6602 ). (2) Covered dispute The term covered dispute means a dispute between a provider of a covered service and a consumer in which the consumer alleges that— (A) the amount charged by the provider for or relating to the provision of the service (including any related taxes, administrative fees, equipment rental fees, or other charges)— (i) was increased without notice being provided to the consumer as required by subsection (c)(1)(B)(i); or (ii) during the period covered by any promotional rate or other discount that was included in the price that the consumer agreed to pay for or relating to the provision of the covered service, did not reflect the promotional rate or other discount