1. Short title; table of contents (a) Short title This Act may be cited as the Government Customer Service Accountability and Improvement Act of 2018 . (b) Table of contents The table of contents for this Act is as follows: Sec. 1. Short title; table of contents. Sec. 2. Findings; sense of Congress. Sec. 3. Definitions. Sec. 4. Development of customer experience standards. Sec. 5. Service Improvement and Accountability Unit Pilot Program. Sec. 6. Effective date. 2. Findings