; and (ii) recommendations on whether Federal legislation is necessary for the Department to address the complaints described in this paragraph. (H) With respect to each educational institution against which a complaint described in subparagraph (A) has been filed that the Department investigated and found insufficient evidence to support a finding of a Federal civil rights law violation, a report explaining the basis for such decision. (I) With respect to each educational institution that has had a resolution agreement or corrective action that the Department has determined does not need to be extended, a report on the basis for the decision and how such institution improved with respect to compliance with Federal civil rights laws. (J) In a case in which a decision by the Department to not pursue a complaint or investigation relating to an alleged violation of a Federal civil rights law was due to the resource constraints of the Department for the preceding year, a description of which resources the Department needs to fully and expeditiously investigate each such complaint received by the Department. (K) Any changes made, in the preceding year, to the case processing manual of the Office for Civil Rights of the Department. (4) In paragraph (4): (A) Complaint (i) In general The term complaint means a written statement to the Department alleging that the rights of one or more persons have been violated and requesting that the Department take action. (ii) Exclusions The term complaint does not include oral allegations that are not reduced to writing, anonymous correspondence, courtesy copies of correspondence or a complaint filed with or otherwise submitted to another person or other entity, or inquiries that seek advice or information but do not seek action or intervention from the Department. (B) Educational institution The term educational institution has the meaning given the term in section 901(c) of the Education Amendments of 1972 ( 20 U.S.C. 1681(c) ). (C) Federal civil rights law The term Federal civil