; (2) in the case of an application for a grant to carry out activities described in subsection (b)(2), includes a complete description of the applicant’s plan for the operation of a hate crime hotline, including descriptions of— (A) the training program for hotline personnel, including technology training to ensure that all persons affiliated with the hotline are able to effectively operate any technological systems used by the hotline; (B) the hiring criteria for hotline personnel; (C) the methods for the creation, maintenance, and updating of a resource database; (D) a plan for publicizing the availability of the hotline; (E) a plan for providing service to non-English speaking callers that— (i) is based on data from the Bureau of the Census and be consistent with the local area demographics where the hate crime hotline will operate—such plan will outline which languages are most prevalent and commonly requested for translation services; or (ii) is based on qualitative and quantitative observation from community service providers including those that provide health and mental health services, social services, transportation, and other relevant services; and (F) a plan for facilitating access to the hotline by persons with hearing impairments; and (3) in the case of an application for a grant to carry out activities described in subsection (b)(1)— (A) include a complete description of the applicant’s plan for the development, operation, maintenance, and updating of information and resources of the hate crime information and assistance website; (B) include a certification that the applicant will implement a high-level security system to ensure the confidentiality of the website, taking into consideration the safety of hate crime victims; (C) include an assurance that, after the third year of the website project, the recipient of the grant will develop a plan to secure other public or private funding resources to ensure the continued operation and maintenance of the website