; scheduling The Secretary shall develop a policy requiring Department of Veterans Affairs medical facilities to routinely assess the scheduling needs and resources required to ensure that employees of such facilities are allocated in such a manner as to adequately respond to the demand for scheduling medical appointments. (2) Recruitment and retention The Secretary shall develop a strategy to improve recruitment and retention of Department of Veterans Affairs medical providers and employees who perform scheduling functions for Department medical facilities. Such strategy shall be designed to ensure adequate staffing of Department medical facilities and shall emphasize recruitment and retention in facilities located in rural areas. (d) Telephone access The Secretary shall— (1) ensure that all Department medical facilities provide oversight of telephone access and implement the best practices outlined in the Department 2015 Telephone Access and Contact Management Improvement Guide, or a successor guide; and (2) identify medical facilities that are using outdated telephone technology and replace such technology with new systems designed to improve telephone service and access to health care. 7. Evaluations of organizational structure of Veterans Health Administration and realignment of Veterans Integrated Service Networks (a) Organizational Structure (1) Process The Secretary of Veterans Affairs, acting through the Under Secretary for Health, shall implement a process to consistently evaluate reviews described in paragraph (3). (2) Matters included The process under paragraph (1) shall include the following: (A) Identification of the officials and the offices of the Department of Veterans Affairs responsible for evaluating and approving, and ensuring the implementation of, recommendations made by reviews described in paragraph (3), including— (i) the roles of each such official and office