agency shall be in compliance with the website standards of the Technology Transformation Services of the General Services Administration. 4. Digitization of Government services and forms (a) Digital service option required Not later than 2 years after the date of the enactment of this Act, the head of each executive agency shall make available to the public an online, mobile-friendly, digital service option for any in-person Government transaction or paper-based process in a manner that decreases cost, increases digital conversion rates, and improves customer experience. (b) Forms and services required To be digital Not later than one year after the date of the enactment of this Act, the head of each executive agency shall ensure that any paper-based form, application, or service that is related to serving the public is made available to the public in a digital format. 5. Electronic signatures (a) Plan for use of electronic signatures Not later than 180 days after the date of the enactment of this Act, the head of each executive agency shall submit to the Director and appropriate congressional committees a plan to accelerate the use of electronic signatures standards established in the Electronic Signatures in Global and National Commerce Act ( 15 U.S.C. 7001 et seq.). (b) Executive agency compliance Not later than 180 days after the date of the enactment of this Act, the head of each executive agency shall certify and report full compliance with the Electronic Signatures in Global and National Commerce Act ( Public Law 106–229 ) and the OMB Circular A–130—Managing Information as a Strategic Resource guidance, to support the use of electronic signatures by the Federal Government. 6. Customer experience and digital service delivery The Chief Information Officer of each executive agency, or a designee, shall: (1) Coordinate and ensure alignment of the executive agency’s internal and external customer experience programs and strategy. (2) Coordinate with the executive agency management leaders (the head of the