; (3) disclosing cancellation policies, seating configurations, and lavatory availability with respect to flights; (4) notifying customers in a timely manner of itinerary changes; and (5) responding promptly to customer complaints. (d) Definitions In this section, the following shall apply: (1) Ticket agent (A) In general Subject to subparagraph (B), the term ticket agent has the meaning given that term in section 40102(a) of title 49, United States Code. (B) Inclusion The term ticket agent includes a person who acts as an intermediary involved in the sale of air transportation directly or indirectly to consumers, including by operating an electronic airline information system, if the person— (i) holds the person out as a source of information about, or reservations for, the air transportation industry