; Regulation X), in consultation with the Bureau of Consumer Financial Protection, including a system for solicitation and review of borrower complaints involving servicing of single-family housing mortgage loans owned or guaranteed by an enterprise. (5) Documentation and retention of records related to borrower interactions that enable the Director to evaluate the quality of service given to borrowers, including borrower contact, delinquency man­age­ment practices, loan modifications and foreclosure alternatives, and foreclosure timelines, which shall provide that in each instance involving a default under a loan, the covered servicer shall document and retain a detailed description of the actions such servicer took to comply with the enterprises’ loss mitigation review requirements, including efforts to establish borrower contact, solicit a loss mitigation application, review the application under the appropriate guidelines, and inform the borrower of the servicer’s decisions. (6) Such other operational and management standards as the Director determines to be appropriate to carry out the purposes of this Act. (c) Failure To meet standards (1) Plan requirement (A) In general If the Director determines that a covered servicer fails to meet any standard established under subsection (b), the Director shall require the covered servicer to submit an acceptable plan, in writing, to the Director within the time allowed under subparagraph (C). (B) Contents Any plan required or authorized under subparagraph (A) shall specify the actions that the covered servicer will take to correct the deficiency. (C) Deadlines for submission and review The Director shall by regulation establish deadlines that— (i) require a covered servicer to submit a plan required under this subparagraph not later than 30 days after the Director determines that the covered servicer fails to meet any standard established under subsection (a)