; (B) in paragraph (14), by striking the period at the end and inserting ; and ; and (C) by adding at the end the following: (15) the term voluntary feedback means any submission of information, opinion, or concern that is— (A) voluntarily made by a specific individual or other entity relating to a particular service of or transaction with an agency; and (B) specifically solicited by that agency. ; and (2) in section 3518(c)(1)— (A) in subparagraph (C), by striking or at the end; (B) in subparagraph (D), by striking the period at the end and inserting ; and ; and (C) by adding at the end the following: (E) by an agency that is voluntary feedback. . 5. Guidelines for voluntary feedback Each agency that solicits voluntary feedback shall ensure that— (1) responses to the solicitation of voluntary feedback remain anonymous and shall not be traced to specific individuals or entities; (2) individuals who decline to participate in the solicitation of voluntary feedback shall not be treated differently by the agency for purposes of providing services or information; (3) the solicitation does not include more than 10 questions; (4) the voluntary nature of the solicitation is clear; (5) the proposed solicitation of voluntary feedback will contribute to improved customer service; (6) solicitations of voluntary feedback are limited to 1 solicitation per interaction with an individual or entity; (7) to the extent practicable, the solicitation of voluntary feedback is made at the point of service with an individual or entity; (8) instruments for collecting voluntary feedback are accessible to individuals with disabilities in accordance with section 508 of the Rehabilitation Act of 1973 ( 29 U.S.C. 794d )