; (2) consult with border communities on agency policies, directives, and laws; (3) consult with border communities on agency strategies and strategy development; (4) consult with border communities on agency services and operational issues; (5) receive assessments on agency performance from border communities; and (6) receive and respond promptly and transparently to complaints regarding agency performance and agent conduct. (c) Training The Secretary of Homeland Security shall ensure that border communities liaison officers in Border Patrol sectors along the international borders between the United States and Mexico and between the United States and Canada receive training to better— (1) act as a multilingual liaison between border communities and the Office for Civil Rights and Civil Liberties of the Department of Homeland Security and the Civil Rights Division of the Department of Justice; (2) foster and institutionalize consultation with border communities; (3) consult with border communities on Department of Homeland Security programs, policies, strategies, and directives