Axios Systems
Introduction Axios Systems' former global headquarters in Edinburgh, United Kingdom'''Axios Systems''' is a provider of Service Desk, IT Service Management and IT Asset Management software. The ''assyst'' enterprise application suite was the first to support ITIL best practices.The company has a customer base from the Fortune 50, Fortune 500 and Fortune 1000 lists. Worldwide, Axios Systems has more than 1,000 customers and typically targets organizations with at least 1,000 IT users.Axios Systems was acquired by IFS AB in March 2021.
Locations Axios Systems is a multinational firm with offices and operations in North America, Europe, Asia, Australia, South America, Central America and the Middle East. The corporate headquarters are in Edinburgh, United Kingdom, with North American headquarters located outside of Washington, D.C., in Herndon, Virginia.From 2003, Axios Systems expanded into Europe, opening additional offices in Amsterdam, Munich, Moscow, the United Arab Emirates and Malaysia.Tasos Symeonides and Ailsa Symeonides founded the company in 1988.Tasos, who was born in Cyprus and migrated to Glasgow as a child, reportedly got the idea of launching Axios Systems while walking in a park and contemplating how to pay the mortgage on his newly purchased home in the Eskbankarea of Edinburgh. Initially, 16 employees worked from the Symeonides residence. The Scottish retail group John Menzies, which had previously employed Tasos as their computer systems manager, became Axios Systems' first customer. The business continued to operate from within the family's attic and bedrooms until 1995, when the company moved to Walker Street, near Haymarket, Edinburgh, and later to nearby Melville Street.Industry consultant Targeting Innovation, in partnership with Scottish Enterprise, named Axios Systems the 'Scottish software company of the year' in 2004.Since then, Axios has also become the first organization to achieve BS15000 (now ISO 20000) certification. In 2013, Axios became  the first service management vendor to introduce gamification. In 2016, ''assyst'' then achieved accreditation for 16 PinkVERIFY™ ITIL processes, the first service management vendor to do so.
Customers Customers include FedEx Express, Mohawk, The Scottish Government, Magellan Health Services, Synergy Health, Gulf News, Home Properties, Dubai Petroleum, QatarEnergy and Corrs Chambers Westgarth, among others.Other key customers include toy manufacturer Lego, Associated British Foods and global law firm Linklaters. Lego implemented Axios Systems' service management solution, ''assyst'', in 2002.Associated British Foods announced plans to work with Axios Systems for shared services across 14 divisions of its business in 2009.Linklaters became a customer in 2013, announcing plans to use ''assyst'' across its IT, HR and Facilities divisions.
Certifications, governance and compliancy * ISO/IEC 20000 (formerly BS 15000)* ISM certification* ITIL 2011 (15 processes)* Microsoft Software Asset Management Competency
See also * IT Service Management* IT Asset Management* Help Desk* ITIL
References