An ineffective way for me to learn at my previous employer had to do with receiving packets filled with procedures called training modules on how to do every step of my job at work. Some of the training modules had images with arrows and circles pointing out items that were meant to be important for the procedures while others relied only on descriptions. Several training modules referenced other training modules which we had to find and learn at the same time. The company wanted the trainees not to make mistakes and also intended to put in writing their expert employee’s knowledge so as not to lose it if they left the company, but all they accomplished was to confuse new employees with so many training modules. While these may have been best practices for the job procedures, handing people packets to read as a training method is not ideal for everyone. Also, being so strict with each step of the process and procedures reduces individuality and creativity, which can help employees find new and better ways to do their jobs.
A more effective way I found to learn and train someone compared to handing people paper stacks of learning material is by using a hands-on approach. For many, the best and only way to learn a new skill is by doing it themselves, which was my experience at my last job. According to an article on the Forbes website, we will not know if someone is capable of doing a task unless they do it (Ellevate, 2021). The website goes on to say that learning by doing also increases engagement and trainees get to put into practice what they are learning, which helps with learning retention (Ellevate, 2021). Making mistakes is also an important part of training because it becomes immediate feedback which a trainee can use to do better in future attempts. By working with someone and doing the tasks myself, I was able to learn my job faster than if I had to read and follow all the training modules without something tangible to show for at the end. There was also no way of knowing if I did the procedure right or wrong.
Ellevate. (2021, October 7). Why hands-on training is the key to maximizing job success. Forbes. https://www.forbes.com/sites/ellevate/2021/10/07/why-hands-on-training-is-the-key-to-maximizing-job-success/