Cloud5’s hotel contact center handles more than 2.6 million calls for hotels every year. Our processes and industry expertise have been proven to increase what matters to you: conversion rates, direct bookings, ADR, brand loyalty, upsell and cross-sell, and RTF scores.
We know that making travelers aware of what you have to offer in an efficient and friendly manner is the best way to assure customer loyalty and grow your business. Cloud5 exceeds SLAs across the spectrum. With speed-to-answer and conversion rates that are unmatched in the industry, your guests are never left hanging in a queue.
Our solutions and uniquely qualified personnel consistently rank Cloud5 as THE top third-party reservations provider for the world’s largest luxury brand travel card. We’re confident our mix of solutions will be right for you too.