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Customer & user experience careers: Delight, inspire & engage
Create magical moments, delightful interactions, inspiring experiences and redefine how people interact with products and services.
You’ll be part of a creative, innovative, global team of talented people using data, technology and design thinking to help brands reach people and build loyalty.
Together, you'll create innovative user and customer experiences for the world’s top brands to build loyalty and change how—and where—they interact with customers.
Explore roles in customer & user experience
Overview of data experience architecture
Architect scalable technology for interactive data experiences. Translate user requirements into feasible solutions to build end-to-end data and analytics products. Guide design and implementation decisions.
Overview of design experience
Use qualitative and quantitative research to understand how people interact with technology and translate the data into a design strategy to inform a user experience.
Overview of design research
Analyze needs of target users to create the best-in-class user experiences.
Overview of interaction design
Use ethnographic research to understand how people interact with digital products. Create human-centered systems and frameworks to organize information that helps users understand how products will operate.
Overview of physical space design
Reimagine how physical products like wearables fit within their environments, including offices and retail spaces, and help improve how people and space interact.
Overview of service design
Drive a human-centered design process across all project phases from framing to implementation. Combine insights with strategic business, technical and brand inputs.
Overview of user experience architecture
Design and implement solutions through a range of user interfaces including visualization, voice and natural language search. Apply skills including data wrangling, information architecture, experience design and platform configuration.
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