Ceylebrity is not just a company, Ceylebrity is a Lifestyle
GENERAL TERMS AND CONDITIONS
Cancellation of an Order
Once payment is made your order can be canceled only if it’s 2 working days prior to the delivery date.
Cancellation of an order will happen when there are no stocks available on the respective product and the Customer Care will inform you in such instances and arrange a refund or a replacement.
Your order could be cancelled due to unavailability of the item , wrong product being advertised or wrong price being advertised.
Confirmation of Order
Once the payment has been made you will received an email & sms confirming the item you have purchased.
How do I check the status of my order?
Once your order is placed you will receive an email & sms with your order details which includes the order confirmation number.
For cash on delivery you will be contacted by our customer care to confirm the payment verificication.
Method of Delivery
Orders will be delivered to the location provided by you within 3-5 working days & there will be a delivery cost of Rs.300/- for 01 item added to the total order value.
Same day delivery option is available for selected products and selected locations only.
Note : Delivery of the items will be based on the availability of the item you have ordered and on the delivery location. Delivery period provided in our site will neither form a condition nor a warranty on the delivery period.
Cash on delivery
Visa/MasterCard (Credit Card / Debit Card)
What should I do if my payment fails?
In case of a payment failure, please retry ensuring,
1. Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking) 2. Your Internet connection is not disrupted in the process 3. Verify with the Bank whether your card has sufficient funds to make the necessary payments.
We try our best to show accurate information to our customers when it comes to product Specifications, Prices, Discounts, Images and Availability.
However, all these may change without prior notice.
Return and Exchange Policy
1.Following requirements need to be fulfilled for accepting an item in exchange.
Item need be returned within 14 days from the date of sale along with the original bill / invoice.
Item returned must in its original fully resalable condition, with all the tags & packaging (if any). (Price tags, Wash tags, Brand labels, etc.)
Item return need to be with the original condition and has not been used, damaged or washed. To complete a return, call us at +94772675044/+94717766558 or email us [email protected] to request and please attached 2 photos. Please include: – Name – Address – Email Address – Phone Number – Order Number – Item number(s) to return – Reason for your return
We will provide you with an email that contains information on where returns should be shipped, the amount you will be refunded upon quality inspection of the returned merchandise, a shipping label/waybill and the return package instructions.
2. No cash/cheque refunds are made under any circumstance.
3. If any item needs to be exchanged, customer needs to refer the bill & contact the invoiced outlet. Outlet staff will inform the customer the location where the customer can return the product.
4. The selling price of an Item sold based on an online promotion will be based on the promotional price in exchange.
5. A credit note is issued to the value of the original invoice that will be valued 14 days from the date of return.
6. If the item sold has any technical or product defect, a courier will be arranged by the company to pick up the item & cost will be borne by the company.
The goods outlined below can’t be returned or exchanged after purchasing
Special orders made to customer specifications
Items which are subject to a rapid expiry.
Edible & Perishable items. (Delight items)
Beds and associated bedding
Personal Hygiene & Toiletries
Feeding items (infants & kids)
Beauty & Cosmetics
Hosiery (stockings & socks)
Millinery (Women hats)
Books and magazines
Gems & Valuable souvenirs
Face masks/gloves/face shields
Delivery & Shipping Information
1.Deliver to my Address Items will be delivered to the address specified by you. We deliver Island wide and a delivery cost of Rs.450/- will be added to the total order value. Same Day Delivery is available for selected products and selected locations only.
2.International Shipping We deliver internationally. However certain products may not be available for international shipping. We use professional couriers to ensure that your package is delivered on time and in good condition.
3.International Shipping Costs International shipping is calculated based on a number of factors, including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the checkout based on the items you are purchasing and your shipping destination.
1. What is our exchange policy? How long is it valid?
Should you wish to return anything bought from us online, we will be happy to exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time (usually 14 days) and in original, undamaged packaging along with the invoice. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse the exchange. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.
Return & Exchange Policy –
Cash On Delivery
1. Cash On Delivery available islandwide
2. Maximum order amount for Cash On Delivery facility is Rs. 100,000
TERMS AND CONDITIONS Consent
If you have any questions about these TERMS AND CONDITIONS, please contact us by email: [email protected].