Delivery & Returns
Refunds & Returns
- We have a 10 day full refund policy for card payment only, Refunded amount will be paid against the Original Payment Card.
- Cash transactions will be refunded in credit .
- Returned goods must be received by Jolie within 10 days. We have a Credit or Exchange policy on anything attempted to be returned.
- We offer a full refund for all full priced items (Card Payment Only), excluding Earrings, Sale items and Gift cards.
- Items must be returned in a sellable condition - unworn, tags still attached PLEASE NOTE: Items that are damaged, soiled, or smelling of perfumes/scents on the garments will not qualify for a refund.
- Once we have received your returned item(s) and after they are checked we will issue the refund.
- Please allow 7-14 days to for your refund to appear back into your account - once the item (s) have been received back to us.
- Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, Please contact Customer Care : firstname.lastname@example.org
FREE RETURNS / EXCHANGE
If you are within the U.A.E returns are FREE over 500 AED order.
Returns with Jolie are very Quick and Easy!
Contact Customer Service email@example.com and we will arrange your return.
Place the item(s) with the original packaging inside the Jolie Box. Attach the enclosed Returns Label
We will contact the Shipping Courier to collect your Item(s). Easy as That!
We have a 10 day Return/Exchange Policy. Goods must be returned back to Jolie within 10 days. Please ensure to inform us immediately for a return/exchange so goods reach Jolie within the 10 days.
GCC, MIDDLE EAST AND REST OF WORLD
Please contact our Customer Care - firstname.lastname@example.org
If international then you must arrange your own return and bear the cost of returning the item(s) unless the item is faulty or damaged (please email us so we can assist you to find the easiest and most cost-effective way of returning).
Please make sure to send your return using tracked delivery and then notify us of the tracking information.
We are very thorough in checking all our items before they are dispatched however if you do receive a faulty or damaged item please inform us at email@example.com
Once a purchase is made through Shop-jolie.com, you accept this as part of our terms and conditions.
Jolie - (Joula Trading Company) is not liable holding times of packages by customs in your country.