Our difference to other taobao agent
With our taobao agent services, we give you the promise in order to give comfort and confident in your shopping experience. The Promise we made:
1. To refund only if the item is out of stock.
2. To take further action for you from the courier company when you do notice there is a broken condition on the parcel. Strongly recommend do not sign for the parcel. Please return to the postmen and ask for checking. If you already sign, please take a photo for the proof and email to us within 24 hours.
3. To compensate for the lost item during international postage starting from warehouse where we receive the parcel. It is depend on how much you declare from us. The compensation cannot more than USD50 for citylink express courier and within USD100 declare value for other courier used.
4. To provide insurance coverage for you to protect your valued items(easy breakable item). Further information please contact us.
5. If you found out your seller miss your quantity items or color or size, let us know immediately within 24h and we will talk to your seller.
*This service ONLY provide for the customer who using Taobao Agent “Purchase & Ship” AKA “Buy For Me” service.