You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
if you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We deliver exclusively within Europe. Our delivery times typically range from 4 to 9 business days. Additionally, orders over 50 euros qualify for free shipping within Italy, while orders over 70 euros qualify for free shipping to other European countries. Please note that certain products may have restrictions and cannot be shipped internationally.
When you place an order, we'll provide shipping and delivery estimates based on the availability of your items and the shipping options you select. Shipping date estimates may appear on the shipping quotes page, depending on the shipping provider you choose.