how to respond when someone says they had a bad day?
['Free yourself from expectation prison. ... ', "Acknowledge that we've heard them and confirm that, yes, they've had a horrible day.", 'Remind them that it will get better.', 'Point out the positive in the situation, or in their life.', 'Try to take their mind off of it by suggesting a diversion.', 'Ask them what you can do to help.']