factors that must be considered when responding to questions in a professional?
['Step One - Listen. ... ', 'Step Two - Understand. ... ', 'Step Three - Communicate and involve. ... ', 'Step Four - Respond. ... ', 'Allow follow-up questions. ... ', "Answering the question you wished you'd been asked. ... ", "Making a second 'mini' presentation. ... ", 'Passing the blame.']