how to know if someone is really sorry?
['Did he accurately describe what he did? Is he minimizing his involvement? ... ', 'Did he accept blame? ... ', 'Did he identify the harm he caused you? ... ', 'Did he identify the principle that made his action wrong? ... ', 'Did he say he was sorry? ... ', 'How has he acted since the apology? ... ', 'Did he make things right? ... ', 'Why is he apologizing now?']