source: SLA regulē klientiem piedāvātā pakalpojuma standarta līmeni , kā arī skaidri norāda pakalpojumu uzņēmumam , kad ir jāizpilda pakalpojumu darbs .
  
target: A SLA enforces a standard level of service that is offered to customers , and also makes it transparent to a service company when a service job should be completed .
  