source: Tēmas šajā sadaļā sniedz apskatu par klientu apkalpošanas biznesa procesu un katru biznesa procesa komponentu . Tajās ir arī uzskaitītas formas , kas ir saistītas ar katru biznesa procesa komponentu , un aprakstīti ar katru biznesa procesa komponentu saistītie uzdevumi .
  
target: The topics in this section provide an overview of the Customer service business process and each business process component . They also list the forms that are associated with each business process component , and they discuss the tasks that are associated with each business process component .
  