The Customer Service Experience That Absolutely Shocked Me
With the precision of a Rockettes' dance number, one by one the windows in my house have all snapped the little doohickey that lets them slide up and down smoothly and keeps them from  going off-tilt. If I were a window repairman, I'm sure there would be a real name for the broken part and with that real name, a real expensive price tag and a real expensive labor call.