yeah, pretty much. it's just a collective larp where they pretend to be some kind of jesus reborn and the greatest person to ever live, just look at how compassionate they are! in reality, they'll do shit all when a kid with a problem like that shows up. they'll try to swipe it under the rug or only spout some empty phrases because, like you said, how could they fully understand what it feels like for the kid? no one who hasn't been bullied will know what it feels like to be bullied for example. maybe they have a rough idea that it's not pleasant, but they will never understand the social isolation that comes with it or anything like that. fucking hypocrites.
Germany