american airlines may as well be the nigger of airlines. last time we flew, they managed to gouge the shit out of our stroller both ways. i'm not talking light cosmetic scratches. i'm talking heavy abrasions on the handle and missing plastic on the undercarriage. we went to baggage claim to support and the guy straight up told us he didn't give a shit and to fuck off, telling us to file online. we tried to file online but you can't file a claim without a claim code... that you get at baggage claim. so we tried bbb and got some pajeet email response a month later that doesn't read at all that we can't contact them through their portal and tells us to... use their portal. we file a charge back with citi bank and of course they rule with the airline.
United States