i've seen quite a different outcome a few times > get service desk job, get decent at it 6 -12 months > "wow anon you're doing such a great job and never call out sick, keep it up!" > ask for promotion, get vague promises as to when you can get promoted > no one wants to help you mature in your role because they're either jealous or just lazy > position eventually gets outsourced to india lol most reliable way to actually get promoted is to highlight that experience and apply to different companies with better positions. which is kind of a drag to do every couple years but such is life.
Canada