if ai gets it right and doesn't stonewall me when i ask for my order to be replaced if they don't get it right, then im fine with automation my problem is with ai systems that are told to say whatever it takes to get the customer not to ask tor something. i still have to call my phone company again because i cannot pay my bill, and the ai does not solve my problem, asks for details it doesn't need, and consistently tells me it "needs these details" when it doesn't need them for me to connect to a real person, just for that real person to ask me again the details of my inquiry. only after threatening it several times that i would cancel my service if they didn't connect me to a real person, did the ai actually connect me to someone.
European