its basically the ultimate shield from criticism and upset customers.  > we care about our customers! > look right here, we have contact info for complaint lines and help services right on the front of our page! anyone can use it at any time! > link takes you to indian call centers where you sit on hold for 3 hours, talk to an illiterate for 30 seconds before they just hang up on you > posting written reviews online are deleted or filtered and buried  customer service is literally dead. companies are big enough so they dont have to compete for favor.
United States