because when they made the mistake of destroying overwatch 1 for the sake of overwatch 2, they put anyone who didn't like the overwatch 2 changes in a situation where they had to either abandon everything they had collected, the skills they had developed, the friends they had made, etc. through overwatch 1, or they had to keep playing something they don't really enjoy because it lets them get some degree of use out of the last few years of their invested time. and if they spent any money on the game, the effect is that much worse.
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