 As background, I have owned 5 ford explorers and loved 4 of them.My 2011 is pathetic.The problem is not with the car but with my touch.It simply does not work.It crashes all the time.Ford is withholding information about the problem and there is no real hope of a solution until late in 2012 when Microsoft does a complete rewrite of the system for ford.Do not even think about buying any ford with this system until this is proven to be fixes.