 While the performance of this vehicle is phenomenal, BMW's commitment to customer service, and establishing brand loyalty is 0. Vehicle reliability is terrible as it has left my wife stranded on several occassions. This year alone I've spent $3,000 in repairs. First the a/c, then 3 of the 4 power window motors went out at the same time, not to mention the times the vehicle has left us stranded. When I contacted the North America Corporate Offices I was simply advised to buy another BMW...no customer goodwill credit for repairs, no complimentary service, No..No..No. In conclusion, not the brand of QUALITY, customer service, and/or commitment they portray to be.   