 This is the first time we purchased an Audi - we were sold by the excellent interior and a new, understated style that comes with the 2017 model. Let me start off by stating that we did not regret buying the car. We've since taken it for two long distance road trips and we throughly enjoyed this new car: generous space, elegant and comfy cockpit. The building quality is superb. There are some minor issues which are not uncommon for a new model: there was a high-pitch noise coming out of the side mirror at 40MPH+; some of the features do not work consistently (e.g. easy seat entry - the steering column is supposed to retract when the car is switched off); the Nav is not as easy to use as those offered by other manufactures (we had a Lexus RX before whose Nav, despite from 8 years ago, was extremely well designed and easy to use). Having said that, the dealership I bought the car from - at Bridgewater NJ -  is HORRIBLE. The only time they are responsive was at the time of sale. Once the car leaves the lot, you just won't hear from them. I contacted them couple of times for the issues stated above and for the key code they forgot to give to me - which I need for Audi Connect. Never heard from them. I finally drove up to their office, at which point they claimed they fired the service rep who apparently has been stonewalling all their customers. Well, how I wish that was the only bad apple! I had to make another trip to the dealership after I heard nothing from them for many weeks only to be told that they have assigned my case to another rep who conveniently was not in that day. After another few weeks without hearing anything from the "new" rep - all the while I was calling their office and even asking Audi US office to help - I had to drive up to the dealership again. This time I asked for the sale manager and told him that I wanted an answer from him directly. This guy, their sale manager, PROMISED to my face, that he would definitely get back to me within a week, "before next Friday"... Well, Fridays have come and gone and it's been more than a month yet not a single word from anyone at that dealership. Granted, those issues (e.g. missing key code) are mostly annoyance, not exactly life threatening. But you expect  certain service when you buy a $60,000+ car and want to have some trust in the dealership that they will take care of certain problems when needed. It's a shame because honestly we like the car, but the poor customer service has put a huge dent in our enthusiasm and adds a significant doubt as to how long we should hold on to this car.Update 8-2017: The experience with the service department at this dealership has been better than the sales side - yes I have been using their service despite the really bad experience with their sales because of the location and convenience. They are still not as responsive as I would expect when it comes to schedule appointments etc but they do get the job done on time once I get the car in and the folks at the service department are courteous and some of them even go out of their way to help.