 We bought our 3rd Mazda in 2015, since we were very happy with the first 2 models (one Mazda 5 and one Mazda 3). Pretty much right from the get go we noticed severe quality differences to the first 2 Mazda's we have owned. Within 1 month of having the brand new car one of the plastic hinges of the arm cushion over the center storage area broke off clean and need to be replaced. Pretty soon after that 1 of the small knobs that hold up the string of the hatchback privacy cover broke and needed to be replaced as well. About half a year into owning the car we notices hairline cracks inside the display on the center console. We did not think to much about it and waited, unfortunately too long, it turned out.When the cracks got more severe and were now starting to impair some of the information displayed on the screen, we went back to the dealership.There we were told we were just too late, that our warranty had ended in the meantime and that we would have to pay for the replacement of the screen (around $800-900). This was very disappointing/surprising news, since the cracks are clearly within the screen and not on the outside, which makes it clear, that it must be a production error and not our wrong doing. After talking to the service supervisor at the Mazda dealership we purchased the car from, he took some pictures of the screen and said he would talk to Mazda direct and ask if there is any possibility of us getting a screen replacement through Mazda. Unfortunately that was the last we heard about that topic. Acknowledging that we should have gone to the dealership within our warranty period, we cut our loss and gave up. Over the next 2 years the display continued cracking and makes our car now look like an old car. The software that is displayed on the screen is completely malfunctioning. While being dialed into a radio station the car/software starts skipping through all the buttons on the screen changes our station to one specific station. When we then try to dial back into any other station the same thing happens all over. When we use the phone function the software presses the mute button on its own over and over throughout the conversation which makes it impossible to carry on any phone call. This is extremely frustrating when I am on a business phonemail. The cars software has also dialed into the settings on it’s own while we were driving, changing settings on it’s own. All this is very dangerous since it all happens during driving. When you are alone in the car, you can’t pay attention to battling the cars software or what the car might be changing in your settings, while still paying attention to the traffic. When we went back to the dealership with this problem we were charged $163 for a software update (which I quite frankly would have expected to be free). The car performed fine for 2 days and then started doing the same thing all over again just a lot worse. There are moments were the controller doesn’t even let us change anything manual anymore because the software is so rapidly skipping through items that at this point it seam like a hazard to drive with this car. After having gone back to the dealership again, we were told that the problem scan results need to be sent to Mazda in order to evaluate what it is that is wrong with our car, but most likely, they said we might need a new screen or module for the screen which would run is around $800-900. And all this after just having spend $163 for a completely useless software update.To say the least we feel very let down by the dealership as well as the company Mazda and have decided that this will be the last Mazda we have purchased. We also don’t feel like we can recommend the brand to our friends and family anymore since there ha been such poor help/service.Everyone that gets into our car comments on the cracked screen and is shocked to here that our car is only 3 years old.