 The overall experience with this car is that its adequate.  I would rate it better, but for a few glaring shortcomings, mostly associated to poor dealer service, which may not apply to those who have better dealers.  The SYNC system is complicated and buggy.  Does not interface with certain ipods well. The phone feature has glitches too.  Can receive calls but not place calls.  SYNC phone reps and dealer cannot figure it out. I don't recommend SYNC. Next problem: half way through model year, Ford changed the oil filter size without notifying aftermarket publications.  All books in auto parts stores will direct consumer to get wrong filter if their car was made after 1/16/09.  