 We had a supposed "this has never happened in the history of Ford" breakdown.  The high pressure fuel pump stopped working two miles after my wife left the car lot upon final paperwork of buying the vehicle.  The Ford Pass app works on Apple and Android devices.  We ended up getting rid of our Microsoft phones, because NO ONE CARES about this issue!  NO ONE at the dealership gave us any information on phone numbers to call for help if the vehicle breaks down.  The only information we had was our salesman's cell phone#.  He came to our aid, and made sure we got the vehicle towed back to the dealership.  He made sure we had a loaner vehicle for the 18 days we had to wait for the service department to figure out what went wrong, to order the parts, to get an emergency order on a back ordered part, install the four parts needed for this particular pump, and then test drive our brand new vehicle.  It had less than 60 miles on it when it died.  They fixed it. We own it.  We now have just over 10,000 miles on it, and the dealership barely knows who we are anymore.  We get conflicting email notices concerning when to bring it in for maintenance, and a part that was supposed to have been put on order when we did bring it in for the 10,000 mile checkup just over two weeks ago has yet to arrive at the dealership.  Who knows when that part will come in, and then we have to bring the car in for that part to be replaced.  Supposedly, it will only take 30 minutes to replace, but it took over 4 hours to get an oil change and the first maintenance check, even with an appointment in place...  A year later, and we have had it in the shop a few more times for what should have been basic repair issues that took too long to fix and too long to get parts for.  The Dealer's Service Department is the worst I have ever had to deal with - Wynne Ford in Hampton, VA.  They promised a lot, and have failed on all promises so far.  They can't even keep my phone number in their system after giving it to them on multiple occasions, and also giving it to their VIce President...  Nuff said.