 Compared to many others, the appearance caught my eye when shopping for a vehicle. Had planned to buy Toyota, but couldn't deal, and salesman was easy to talk to and arrange a deal when we bought both Touareg and Jetta for cash, no trade. Purchased both and drove home from Saskatoon to BC. Several recalls dealt with at Vernon VW, with staff there just the best! Hard on tires - 4th set at 112000 km! At 114000 both fuel pumps failed - go figure. Vernon VW replaced with goodwill partial warranty. Hope nothing else goes!