 I worked for a Ford dealership for 12 years.  Fell in love with them.  We've owned Fords for 2 decades.  Drove them until they died or passed them on to my daughter, which she drove until they died.  Always well over 100,00 miles.  We've always bought used because that's what we could afford.  We've had a Mercury Villiager, Windstar, Escort and a Freestyle.In November of 2012 we bought our first new Ford.  We were so excited.  A 2013 Escape Titanium package.   It was a $35,000 after insentives and such.  On December 6th, 2016,  after only 62000 miles, the transmission failed.  Yes, just 62000 miles.  Ford was quick to say our warranty was out at 60000 miles.   They paid a lousy $1000 on the repair.  We have over $800 in car rental because we had nothing else to drive for 18 days.  So 2 days before Christmas, all my Christmas money went to pay for a 3 year old car's transmission.   Don't even get me started how poorly Bob Boyd's Ford handle the issue.  I'm disgusted with the fact that Ford no longer backs their products.  I'm disgusted that Ford would treat a faithful Ford owner and past employee the way they have treated us.  Worse yet, the dealership, Bob Boyd, did not go to bat for us.  When we moved here, Bob Boyd is where we brought our Free Style for service, oil changes and recalls.  We then purchased the Escape from them.  We had our oil changes and even some body repair work done at their dealership.  I guess we were just not important enough.  The fact they sold us a $35000 vehicle that is garbage before it's paid off means nothing.  Well, needless to say, we will be trading this car in.  Not sure for what, but I will never own another Ford or Ford owned vehicle again.  So just a warning, Ford will not back their products and Bob Boyd does not back their customers.  Go out and get yourself a Honda.