 I bought a brand new 4Matic E-350 Benz in JAN 2011.The car needs a transmission. I have been fighting with MB USA to just give me an even trade. I now see I paid TOO MUCH for it because they want me to take a $16K negitive equity. I'm very dissapointed in the customer service that I have received. I would never recommend anyonepurchase an E calss or any other car from MB in Alex, VA. I needed a car with all wheel drive so I traded in my 2002 S-class for the 2011 E-class; BIG mistake. I went back the next day to get my car and they sold it. What does that say? All I want to remedy the situation is a fair trade in. They have offered to pay my notes for 2 months! NOT HAPPY.