 Let me start at the beginning, On June 11,2018 I was driving and my car stalled. So I waited 4 hours before getting roadside assistance. I eventually had my car towed to Ourisman Hyundai in Bowie, MD where I purchased it. In the meantime I did some research to see if my car had any recalls, well it did. On Tuesday June 12, 2018  I did end up receiving a call from a young lady named Shavon at Ourisman Hyundai she wanted to know why it was towed there and wanted to know what was wrong with my car. So I told her that it stalled and would not cut on, I also explained to her that I never received any letters regarding recalls on my car. She called me later on that day and told me that it was my engine and there was a recall on the engine. Ok the reason why I am really sending this email is because of lack of concern and lack of communication, I was inconvenienced I was out of a vehicle for a whole week and I do not work close to where I live. I did ask about getting a loaner in the meantime, Shavon told me that the did not have an loaners available and they would arrange for me to get a rent from Enterprise, the cost was $37.00 a day they would cover the $30.00 and I would just have to pay the $7.00 a day. I understand that everything has to be process but I am still making payments on my vehicle plus car insurance on a my car that is not in my possession right now. After a whole week of having to call them to find out what was going on with my car, I received a call on Monday stating that they had finally made arrangements to pick up a rental at Enterprise 16300 Heritage Blvd in Bowie, MD. I had to get it transferred to a closer Enterprise because it was too far, so they end up transferring it to Enterprise in Glen Burnie, MD. So I ended up picking up the vehicle, so yesterday after having to call to see what was going on with my car Shavon calls me after the fact, "Ms. Williams, I have good news your engine is here", I said I called and I was told that already. I went further and stated to her that I am really enjoying my rental and I might switch car companies altogether. She said what did you get, I told her that Enterprise gave me a Nissan Altima. Ourisman Hyundai in Bowie should communicate better with the customers or provide loaners from the lot, out of all the vehicle that they have that are not selling, it is not like I am trying to keep it. I already am making high car payments on a vehicle that has issues. This is not how to do business and I do not treat my family, my patients anyway the way I have been treated or inconvenienced. I am in the process of contacting my lawyer.