 This whole experience with VW has been a NIGHTMARE! I was complaining about fuel consumption of the car (14 mpg on 2 liter engine) since September. I took the car to the dealerships 4 times! 3 times - to Royal, and 1 - to Serramonte. They both REJECTED not only to fix the issue but even to test the car properly!! Royal told me that I have to pay for the test myself! WHY? The car IS on WARRANTY! When my car was at Royal they gave me a rental car which I paid for twice more than they have reimbursed. Serramonte just declined giving me a spare car or reimbursing any taxi expenses! None of them fixed anything! 