 I just finished mediation with BBB about a ghosting issue and Ford basically said it isn't their problem since the windshield isn't under warranty. And a defect isn't their problem. Check out my post in FocusFanatics. Under the MK3 thread. You will also read up on many issues that enthusiasts like myself have been shoveled. The only thing Ford does is has a tech go on and say that they'll escalate the issue. Which is a joke. Ford has just lost me as a new car customer. My wife had better luck with her 2014 Fiat 500L built in Bosnia. If it wasn't fr the windshield issue and the horrible exerience with Ford, I'd love this car. Oh and beware. Ford will close your case in customer service without notifying you. I had to call to find this out. I'm looking into filing a lawsuit and hoping to find more with the same issue. 25 April 2017 and still no resolution for poor visibility. I replaced the windshield and the problem went away. But, I traded it in after the RPMs started to randomly bounce and the car had only about 40k miles.