 I ride in a vanpool that travels about an hour each way to and from our downtown area every day.  We recently received a brand-new 10-passenger Transit van after having the older Ford van for several years.  I have to say, this is the most uncomfortable van we've ever had to ride in.  The front seat isn't too bad, except that you have to take a giant step up to get in it.  The back seats are horrible.  The Transit is much narrower than the older model, and the seats show it.  You can hardly fasten the seatbelts because you're sitting on the receptacle (which is rigid and digs into your backside the entire trip).  Whoever designed the seats obviously never sat behind one, because there is a bar that runs across the inside of the seat back that sits right at knee level of the person behind it, so that there is no possible position to sit in where your knees aren't hitting this bar.  I'm 5'7" and I have to sit sideways to be able to fit my knees in the rear seats.  It's a joke to call them captains chairs when there is no separation.  You'd better like the person you're sitting next to because you are touching the entire time.  The seats have little to no support and feel cheaply made.  The running board that is supposed to help you get into the back of the vehicle is also very narrow, to the point of being dangerous.  You can't just step down onto it when exiting the vehicle, if you did only your heel would fit.  You have to turn your foot and body sideways to be able to get any use out of it, and even then you have to be very careful not to slip (I can tell you from personal experience, it's a long way down).   On top of the utter discomfort of this vehicle, we've only had it for a couple of months and it already broke down!   When we had to call our Metro company to tell them we were broken down on the side of the freeway and described the issue, we were told that they had several of these vans with the same problem - the throttle body.   The A/C works - that's the only positive thing I can say about it.  This van is so bad that I am considering not even riding in a vanpool anymore, and I've been on it for years.  The prospect of being stuck with this vehicle for the next few years is depressing.