 The X5 is beautiful, but not flawless. The navigation sucks and doesn't even give correct directions. There was no dvd included to update it. I've read elsewhere the dealer charges alot for a new one. The ride is firm. The seat bottoms on the active ventilated seats are hard, flat, and unsupportive. They quickly become uncomfortable. I had to buy a seat cushion to make them bearable.The driver's seat puts out alot of heat from underneath and behind.The transmission on the diesel isn't always smooth starting out. Now that I have close to 6,000 miles on the vehicle, it sounds like the diesel is getting louder. The worst thing of all, was the way we were treated at the first BMW dealership.