 Ford Motor Company still has not done anything to compensate me for selling me an "all parts defective" lemon car that was supposed to be brand new!! They do not value their customers nor are they loyal to their customers!!I purchased a 2012 Ford Focus SEL in August 2012.  Brand new car with no mileage.  After a few weeks of having the car, it happened, your worst nightmare....MAJOR manufactured Ford Motor Company parts just failed and caused me a world of spending time-off from work, commuting back and forth, and just a very stressful time dealing with car issue after car issue daily and weekly, and on a "NEW" car!!  Every year from 2012-2016 I have had "MAJOR" mechanical, technological, and Ford Motor Company manufactured parts issues!  How is this fair to your customers?  How can Ford Motor Company "NOT" help to resolve these issues rightfully with the customer?  What ever happened to "Ethics" and "Morals", doing the RIGHT thing by your customer?  The Executive Chair states in their Website, “I believe the purpose of a company is to make people’s lives better,” he says. “That is how we became great in the past and it is how we will become even greater in the future.”  This is a false statement.  Many consumer lives have been turned upside down, inside out, and damaged due to Ford Motor Company!! This is not acceptable customer service!  Ford Motor Company has not created any "EHTICAL & RIGHT" strategy or plan to "HELP" their customers with car issues due to Ford Motor Company "FAULT".  They are making us pay for Ford Motor Company mistakes!  What ever happened to Customer Care??