 Whatever they want to say about their customer service, safety, price....whatever....I will never own another VW ever again - I don't know what happened from 1986 (owned Jetta gli) to the current cars but holy hell these things are now FULL OF ISSUES - if it's not one thing, it's related to another thing that triggers another thing - stay away is my advice BUT I have one and I'm lucky that I purchased an EXTENDED WARRANTY when I bought it with 7k on it......I now have 79k, extended warranty ended at 75k and I'm running into continued bull(expletive)   SO if you decide for whatever reason, price, look, whatever - I recommend extended warranty BUT keep looking around because once the issues start they do not stop.....