 Bought the car in January, then found out the air conditioner did not work in April.  Took it in for its 10,000 mile service and the dealer (Brian Bemis in Dekalb, IL) changed the oil and rotated the tires.  When I booked the appointment I told them I needed the AC to be diagnosed.  I didn't think they would have time to fix it but I wanted to know what was wrong with it.  They made me wait 90 minutes then told me that I would have to bring it back because they didn't have time to check the AC.  90 minutes to change the oil and rotate the tires?!  No working AC on a brand new car?!  Poor dealer support, and a lemon for a brand new car.  Just stay away.  I am also seeing the low tire pressure light every 2 weeks because they put Firestone tires on the car.  These are the worst brand name tires you can get.  I hate seeing the warning light on a car with about 10,000 miles on it.  It has been a terrible ownership experience.  I will never buy another Toyota.  Update after 15 months of ownership:  Yes I still own this car because I refuse to eat the huge depreciation hit.  Resale value on these looks awful.  The rocker panels are cheap plastic and both of mine are broken.  The estimate to fix them was $2,400+.  Gas mileage is still the only good thing about this car.  I have put 46,000 miles on it.  Dealer says I need new tires.  Went in for an oil change then an hour later they told me they just rotated the tires.  Booked the oil change online at St. Charles Toyota.  Not sure how they screwed that up but not going back there for service.