 We've had nothing but problems out of our 2016 Kia Sorento EX AWD 2.0T. We purchased the vehicle from the Kia dealer with 2,400 miles on it...about 2 months later we started noticing problems. First, the shifting between 1st to 2nd is terrible. So bad that it jerks your head and throws any pets off balance that you may have in the car. It's embarrassing. Secondly, there is a very loud rattle coming from near the turbo. Thirdly, the vehicle will fail to start at random times. We've taken and left the vehicle at 2 Kia dealerships multiple times now, filed complaints, and not one single thing has been fixed or addressed. The dealers are writing us off, Kia customer service employs some of the rudest people we've ever had the pleasure of speaking with and they do not stand behind their vehicles or service at all. It's easier to tell you that everything is normal. So here we have a new Sorento with 24,000 miles that doesn't know how to shift between gears, randomly won't start, and can be heard rattling all the way up the street - but we're told that is all normal. Been fighting with the dealers for 2 years now over this vehicle, so much inconvenience and it's just ridiculous. We've narrowed the noise down ourselves to the Turbo. It's in the stages of turbo failure and in no way shape or form is a normal noise. It's only a matter of time before this vehicle sets dead in our driveway. We will never, ever, buy another Kia vehicle again because even if we did get a lemon, the lack of customer service has been astonishing. We DO NOT recommend anyone purchase a Kia vehicle.