 this was my first new vehicle. in less than 2 weeks it was in service. then it was in service every other week for one issue or another. my personal vehicle was in service for a rattling noise in rear area; transmission probs; rear hatch not locking; dome light turning on whenever it felt like it... i wont go into my experience with the service department. in short, my car was back at the dealership longer than me driving. filed lemon lawsuit; ford could not buy back- so they issued a settlement check. although it is a spacious vehicle, do not buy- resale value blows; not to mention reliability. if you do buy, make sure you get gap insurance!! many service depts still cant fix hatch probs.