 I love this car except for an experience last winter.  I live in a cold enviroment.  I was told the car would always start before I bought it.  At minus 10, sitting outside, the car would not start.  I had to have it towed to the nearest dealership.  Once it warmed up it started without a problem.  Everything checked out to be working correctly.  I would not take the car back without an external heating device installed.  The dealer put on a oil pan heater.  VW Corp was contacted and asked to cover the installation.  They declined to do so!  I was told they would rather pay for a tow each time.  What an inconvience for me.  I was displeased with the customer service deptartment.  