 The driver's side door on our new Sienna does not work.We have taken it to the dealer three times.The dealer and the national Toyota repair people do not know how to fix this.Toyota will not provide a loaner.When we called to request arbitration paperwork, we were told it would take 10-14 business days.I strongly believe this is an unethical business practice.We will continue to seek damages under state law and will never buy a Toyota again.