 My daughter-in-law bought this car NEW in Jan. 2015.  Nothing but a big problem.  Before first car payment it had to be towed in.  Now a "transmission shutter" FORD deems as not bad enough to fix yet!  I've been in the car myself.  Totally an accident waiting to happen.  Will be taking whatever course of action that needs to be taken to see this matter is resolved.  Customer safety and satisfaction comes first.