 Dear Ford ManagementThank you for the poor attempt at help.I spoke to the regional manager. He confirmed that the computer looked at the pictures from the dealership and as before they concluded a rock hit caused the crack.He even admitted that the crack was quite extensive and unusual for a impact point of less tan 2mm (the size of a pen point).He still could not explain how a rock hit the windshield with enough force to cause that large of a crack where the impact is under the blade of the windshield wiper. I have told every one the crack happened in my driveway, when I turned on the air, yet they all have stopped just short of calling me a liar. 