 We loved Tesla Model X when we test drove it.  The sales girl told us that the car would be ready in 2 month.  We ordered it!  when delivery specialist contacted us after that, he said that actually the car will be ready in October.  We said -OK, what can you do?  2 month later we got a call the the car is ready, (2 month earlier then promised),   we must come and accept delivery for it.  The time slots for delivery appointments are limited, and so we have to adjust out busy schedule to receive the car.  We have scramble to get loan-since we were told that we had 2 extra month before, also the charger is not installed, so that becoming  a pain. The car drove fine, fast p90d with ludicrous mode, comfy however; it started to fall apart on day 2-little parts on inside (decorative) things started to fall off.  The on day 5 the car shut down, with all warning lights on, and we took it back to service.  That's where the crappy service began.  First we could not get hold of the service person, -he was with other customers.  Now when i get a 160K car -I expect service person available, period!  Then they said that replacement car would come from Enterprise?! who promised me Chevy Impala.  of course i said that will not happen and after discussing this issue with service representative they somehow got fully charged Model S they could loan us.  It has been almost a week and car still not repaired, parts are ordered from somewhere...... no time estimates given.  So after owning Tesla Model X for 2 weeks, I am less then impressed.  I understand that things can malfunction, but lack of service is just that.....