 It is terrible when Infiniti customer relations (not Infiniti service facility) just doesn't care.  I was told that my car had issues that are not common for most Infiniti's but as mine was made in Tennessee, it had some rare issues.  These issues started since the first few month on purchase with a moldy smell from a/c as stated by service that just wasn't built right and they are looking to correct it. Had an accident where my auto brake didn't kick in cause of another malfunction. When called customer relations, they said I would have had to call them before repairs made and I didn't know it was the car until it happened a second time. When asked the service how often I should get checked, they said never- this almost never happens.  Customer Relations still refuses to just get me a repurchase - which is basically giving me the car I paid for without the safety issues and concerns. It is sad when even my friends all know that my car is continually in the repair. It is also sad when the service department manager gives you the customer relations phone number with what to say because they feel I am there just a little too much. I just want what I paid so much for.