 The first week I got the car, it was in the shop 2 times.  The radio never worked, widows always dysfunctional.  The brakes were going to kill me.  AC never got cold.  The hatch back broke 2 times. No one can change the oil but the dealership.  The back brakes wore out before 30k miles.  Things randomly broke in the car.  For example, the sun glass holder broke, I forgot it was there until it fell down.  It was INSANE! VW kept telling me that I did not know how to use their "special" brakes.  I almost got into 2 accidents because my car decided to drive off the road during braking.  In the End, VW stormed out of the court room and I am buying a Honda.  I had a Golf for 2 years, loved it 