 I average 21 mpg with a best of 24.3. I brought the SUV into Ford and they claim it gets 31.3mpg. I had an independent garage test it and it was 21 mpg. I checked it manually, and the on board PC fuel is on the money, 21 mpg. I have the AWD model and no matter what I do or how much I baby it I cannot get better than 24.3. The engine runs if any accessories are on. The engine also kicks in after 25 mph and right away if any upgrade. Overall I like the Escape hybrid, but I feel cheated after paying an extra $12,000 to be green. Figure 20% less mileage off EPA listing and the nav stinks. Maybe Ford should see what Toyota is offering. I own 2 new Fords but don't think I will again.