 Case #29057140 - My Cube has 52,000 miles and could not be started due to the well-documented steering column lock issue. My mechanic repaired it after a delay of several weeks, just waiting for the part from Nissan. Under service bulletin NTB11-057 I requested reimbursement. I spent a week playing a "customer service" dance. The "goodwill review" I was promised resulted in a blanket denial of coverage from a csr who stated that a service bulletin only covers one replacement, which was supposedly done in 2011. Maybe it was replaced, but the lock failed again, so what difference does that make? Unclear why Nissan would refuse to replace a defective part, especially when it is for a major operational system that affects customer safety. Does NIssan really not care if a woman gets stuck in a parking lot at 11 PM because her Cube won't start when the steering column lock fails without warning? Instead of fooling around with faux phone calls and emails masquerading as customer service, Nissan should just say they don't care if people buy their cars or not. I love my Cube, but this experience with Nissan is a deal breaker.