 We have had this car for 7 years and it has been in for more transmission issues than I care to count.  A few times a year, the entire transmission control module needs to be fixed, and this can only be done at a dealership.  The dealership does it for free, but we still have to drop it off for the day.  So, what do you do when you only have one car for the family, the dealership is not particularly close, and they don't offer a ride to your workplace because they say it is too far away (and it wouldn't help anyway because you have a young child who would need to be dropped off at daycare first)?   Every time we take it in, they act annoyed.  In fact, the moment we tell them we have a 2011 Ford Fiesta, they start acting frustrated because they are sick of having to deal with this issue. Never once have they let us borrow a car for the day.  We have had to get a rental on several occasions, just to take it in. I will not be buying a Ford again - I realize that sometimes there are issues, but the fact that 3 different dealerships have been so unsympathetic to this problem is the real issue here.