 Nice looking vehicle that has had many issues. When I was looking for a new vehicle it ended up being between the Toyota Rav4 and the Escape.  I wish now that I would have chosen the Rav4. Problems and more problems!  It took Ford 1-1/2 years to fix my Escape door that would not always latch shut. At least I think it's fixed now.  2.0 engine has intermittent hesitation that Ford has not been able to resolve.  Rear differential noise has been repaired twice in 25,000 miles.  Trans slips from 1st to 2nd and sometimes downshifts for no reason. Besides the recalls dealing with Ford customer service is just about as bad as calling my cable company.   Updated 12/24/2017.  From day one still experience intermittent hesitation which has caused many close calls.   Also continue to experience violent transmission  downshifts.