 I am 5'3 and too short to reach the headrest even in its lowest position. According to the User's Manual and a phone call to VW America's head office, a cushion must never be placed on the passenger seat as this interferes with the airbag system's proper functioning. This only becomes clear after the car has been purchased one has read the manual.Therefore I am at risk in case of an accident and VW says that neither they nor I can do anything about it.  