 Ford Customer care sucks.  My Edge was involved in a minor accident on May 12th, the passenger side door is creased and unrepairable.  To date we are still waiting on door and will be waiting for a minumim of 2 more months.  Meanwhile the body shop has my edge torn apart and is undrivable.  During this time we have contacted Ford on many occasions and have received the run around and been told it's not Fords fault it is their vendor.  We were told that if it were a dealership fixing it they would provide a rental but my local dealer is not an approved repair facility.  I hate to rate the car so low, because I do enjoy the car, but 3 mos waiting on a door is unacceptable.