 VW customer service is amazingly terrible by any standard (Beechmont VW Cincy OH) I loved my GTI - for driving not owning.  Water pump failure 12,000 milesun-diagnosed engine tick at 24,000 miles that VW would not honor warranty rental reimbursement policyService department's complete lack of skill sets with managing their customers concerns with any level of empathy or real concern.  There is so much about this car that I love- performance, handling, comfort, over all design (exterior & interior)BUT I will never buy a VW again and will tell everyone I know to never do so based off my customer service experience with them (while still under warranty which was the scary part to me)I traded in for a Honda Accord Sport Manual- i miss my turbo, handling and the comfort of the seats on long road trips but I  am so happy to no longer have to deal with VW corporate.  Oh and no major parts failures with the Honda either!