 Back in 2011 my 2008 Ford Escape was found to have a cracked transmission, leaking fluid, etc.This fix was covered under the extended warranty I bought when I purchased the car.Yesterday I took the car to the dealership for transmission issues and was told my transmission was shot and its a $4000 fix.Shame on Ford for doing such a subpar 'fix' job in 2011. I did try contacting Customer Service for some financial help...what a joke...in 5 minutes they decided they could not help me unless there was a recall.BTW if you call and get a 'Dylan', just hang up, he is no help.