 I have had nothing but problems with my Volkswagen Touareg and no support from VW customer care. They hang up the phone on people and their "policy" is you can not speak to a manager ever. The transmission went on mine at 1,900 miles! The dealers ship said VW would only allow them to clear the codes! It is not the dealer's fault VW NA runs them with the warranty and will not let them fix it. I had to start a lemon law, lawsuit to get them to speak with me!  They ended up settling just so I would go away.  Do yourself a favor read the reviews first, or it will cost you big bucks!