 Bought new for a family of five.  Three boys under the age of 8.  Salesperson was a complete tool but, the vehicle and service dept. of Ford Dealership have been professional and knowledgeable for 10 years.  Been to many vacations (Disneyland, etc.) ski trips in Mountains and all over the country for baseball tournaments, etc.  NEVER ONCE HAD A PROBLEM ON THE ROAD.  A beast in the snow, and has been my wife's dependable everyday car for over 10 years (Current Mileage 168,000) and has been one of the best purchases I have ever made, of any product.   Own 3 other Fords (F-150's) and I have had the same reliable service.  Will Definitely purchase another Ford if same results as our Expedition.