Crossy Road on Android (Fire Stick) Issue My nephew plays Crossy Road on his Amazon Fire Stick Android device.

He's earned almost every different character.  He hasn't had to pay for any... he's earned them all by playing... a lot.

Suddenly, the game stopped working for him yesterday.  The icon is still there, but when he clicks on it, it does nothing.

What I've done for him:


Restarted the Fire Stick.  Didn't help.
Offered to attempt psychotherapy.  Refused.


I was thinking about just uninstalling it and then reinstalling it, but I'm afraid that will lose all of the characters he's earned.

How do I get Crossy Road working on his Fire Stick again without him losing all the character he earned?
Amazon say it's a known problem and they're working on it. Update in up to 3 days!