Can't factory reset my Galaxy S20 I'm trying to factory reset a Galaxy S20 because I've forgotten to add MDM in the intial setup and as far as I know you can't add this later.
To do the factory reset I've done Settings &gt; General Management &gt; Reset &gt; Factory data reset. Then tap Reset and Delete all. But it then asks me to confirm my Samsung Account which it somehow can't do, because I always get a loading icon which fails after some time. Then it asks me for the password of my Samsung Account and again goes into a loading icon which also just stops after some time. I don't get any error message.
There's also the option to send a confirmation e-mail, but this also leads to the loading screen but after some time I get a little pop-up telling me there is a network error. The screen here stays white and I need to use the back button to go the confirmation screen of my Samsung Account.
I do have internet access on my phone, because I can open websites with Chrome. I'm using my home Wlan Network to connect to the internet.
I didn't find any solution to this problem with Google, just the normal documentation from Samsung of how to factory reset a phone, which doesn't work for me.
The solution to my problem was that somehow my phone couldn't access the Samsung Account site over my home network. I've switched to a hotspot of my other phone, and now everything is working as it should. I was lead to this solution because I've seen other people having problems with accessing the Samsung Account site. Perhaps some providers have problems with this.