brand new nexus 5 boot animation loop This has happened to me with other phones after messing with ROMs and stuff - but this is a real bummer: I just got it out of the box for the first time, turned it on, and it's stuck on the animation loop.

Any ideas what I can do? I'll try reaching Google for support but I'm not in the country where it was purchased and it's a little urgent so I'm trying here as well).

P.S. only relevant information I can think of: it has been lying in its box for almost a month since I bought it.
Have you tried reset your phone in recovery mode?

Nexus 5


If your phone is on, turn it off.
Press &amp; hold the Volume Down and Volume Up buttons, and then press &amp; hold the Power button simultaneously until the phone turns on. You'll see the word "Start" with an arrow drawn around it.
Press the Volume Down button twice to highlight Recovery mode.
Press the Power button to start Recovery mode. You'll see an image of an Android robot with a red exclamation mark.
While holding the Power button, press the Volume Up button.
Use the volume buttons to scroll to "wipe data / factory reset" and press the Power button to select it.
Scroll down to "Yes – erase all user data" and press the Power button to select it.


Note: If at any point during the above steps your phone becomes unresponsive, you can restart it by holding down the power button for several seconds.

https://support.google.com/nexus/answer/4596836?hl=en-GB