Android email setup of Mail app results in a "Force Close" On the Motorola Droid I was successfully getting my corporate email for a year with no problems. On 11/09/2010 I started getting a security error when trying to retrieve email in the native Android Mail app. I tried tweaking a couple settings but ended up deleting my account credentials in order to re-enter them in an effort to bypass the security error. I know get an error every time I enter my account credentials and attempt to connect to our corporate exchange server.

I go through the following steps:

Open the mail app
Enter email address and password
Press Manual setup
Press Exchange
Modify Domain\Username and Server to contain correct corporate information
Insure "User secure connection (SSL)" and "Accept all SSL certificates" are checked
Press Next
App says "Checking incoming server settings"
Message pops up "Sorry! The application Email (process com.android.email) has stopped unexpectedly. Please try again."

No combination of rebooting, clearing Mail app data and changing of SSL selections allows me to bypass this error.

UPDATE
According to Motorola Level 2 technical phone support the only solution to this issue is to restore the phone to it's factory settings.
Andy appears to be gone, so I'm going to post the answer since the problem is solved.


  According to Motorola Level 2 technical phone support the only solution to this issue is to restore the phone to it's factory settings.