Google Play store crashes and gapps process not working since upgrading to Jelly Bean on Samsung Galaxy S II My phone is about 9 months old and has not given me any problems before I upgraded to the latest Android version - Jelly Bean 4.1.2. I downloaded an original version (not a cracked version) when I got an upgrade for my phone. However, since then, while I try to launch the Google Apps store, it just crashes and I'm unable to browse the store, forget downloading new apps! 

It hangs often now - while typing a message or browsing on the phone, I randomly get the message - Something like, gapps.process is not responding and has stopped. 

I reckon, I shall have to format and re-install the Jelly Bean again on my phone. I'm open to suggestions though :D


I do not have Kies pre-installed on my laptop yet. Will it cause an issue? If needed, where do I download it from? 
My phone is not rooted - I would not like to root my phone as yet.
Would appreciate only legal methods, as I'm worried about my warranty on my phone.
My phone memory - contacts (extremely important) and apps(if possible) need to be safe. 
I would like to keep the data on my data card ( music, videos ) safe.


I do a bit on my S II (I9100G), but I'm no real expert with the phone. Appreciate a tested way..!
No need for a factory reset, friend.
All you have to do is go to Settings>Application Manager>All>Download Manager>Clear Cache and Clear Data.
Go to Google Play>Clear Cache>Clear Data and then Go to Google Play Services>Clear Cache>ClearData.
REstart the Phone and it will be alright.