Motorola Moto G 2014 freezes on lock screen Since today I've been having a problem with my Motorola Moto G 2nd Gen(2014). When I boot it up, it works fine for a few minutes (except from the WiFi, which doesn't auto-connect for some reason, happens every time), and then it goes into sleep mode. When I press the power button, the screen turns on again and the lock screen shows up, but it's completely unresponsive. Sometimes it freezes before going into sleep mode and it freezes my home screen. I then get a popup "Google App is not responding" and killing it just gives me an unresponsive black screen.

I've looked the problem up on the internet and I got some answers stating I had to force reboot and that would help, or even wipe the cache partition. I've tried both of those, but the problem persists. What do I do to get my phone fully working again?
Okay, so I found the solution a while ago and I haven't experienced any problems since, so I guess it works.

I tried different options to get the device working again, but to no avail. The only possibility left was a factory reset, so that's what I had to do. Here's what I did:


I made sure the backup settings on my phone were all set up.
I used adb backup from my computer to make a nearly full device backup, as suggested by Lucky in the comments. More info here: Full Backup of non-rooted devices


For this, make sure you have a password set and configured in the developer settings. This is really important because it might not work otherwise and you'll lose data (happened to me, would not recommend).

Then I reset the device. https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/99825/p/30,6720,9151 for more info how.


It took some time to reconfigure everything and redownload apps, but after a week or so, my device was back to normal and I haven't had any freezes since.