"You must be a primary user to find this device" on Android Device Manager Whenever I try to locate my new phone in the Android Device Manager, the following text is showed up:



Thing is, I am logged in as the primary Google account that my device uses. I also have the remote options in Google Settings &gt; Security set to On, and the "Android Device Manager" checked in Settings &gt; Security &gt; Select Admins.

I don't really know what's going on, I've tried everything. Can someone help me? My phone is a Moto G2 XT1069, retail version.
Android Device Manager won't locate the device if it's currently not logged-in as the primary user. This applies to devices which support multi-user, including the default guest account on Android Lollipop.

Change the current user to your Google account on your device and try again.

In case it's still occurring on Android Lollipop, then try removing the guest account (refer to this question) and try again. It might be a bug related to guest mode.



Reference: Artem S. Lebedev's troubleshooting on Android Device Manager shows "No Active Devices" - Nexus 5 - Lollipop 5.1


  Action: Switch to Guest Account in Lollipop interface.
  State: ADM says that you must be a primary user.