"Item not found" when trying to use remote support on Anrdoid How can I help my brother with his Android phone. I am in the USA. He is in Cape Town, South Africa on a Huawei P9 lite. He was able to download and install Teamviewer Quicksupport from the Android Google Play Store . I was able to see specifications about his phone. Alas when I tried to start "remote control" it prompted him to download an add-in which it could not find. 

On my side I am using Teamviewer 11.0.63017 License:Free
Some time back, They (for some reason) had to change the link for TeamViewer. It is now here (Google play). Once downloaded, you can use it in quick support or stand-alone, depending on your needs. If this fails, it may be down to a region issue- in which case, install an APK instead.