My phones died and can't restore wallet on Copay My phone recently died and I had to reset it all the apps. I tool the 16 character reference I was given in Copay to reinstate my wallet, but there is NOWHERE to put the 16 characters code. Have I just lost all my bitcoin?
Have I just lost all my bitcoin?


Since you haven't practised recovery, that is possible. Likely even.


  there is NOWHERE to put the 16 characters code.


It's not obvious what that 16-character code might represent. 


CoPay uses a 12-word recovery phrase (sometimes called a "recovery seed" or "wallet seed")
Bitcoin private-keys are 256-bit numbers usually shown as 64 hexadecimall characters


You normally need one of those or a wallet backup file .



What you can do


Contact CoPay / BitPay
Read the CoPay FAQ
Read about CoPay recovery
Ask new questions here about anything specific you need help with.