Precisely what did Mt. Gox do wrong? Everyone likes to trash Mt. Gox.  There is a ton of hearsay out there.  Can someone produce real evidence of their poor business practice?  I was hoping to find their old website FAQ for example.  What about their management and policies was so different from any of the other exchanges?  There are tons of customer complaints out there but do we know the underlying causes of those complaints and is there documentation to back those up?

Nick
Specifically:


They blamed transaction malleability for a hack, which was clearly a lie - blaming Bitcoin for their own mistakes.
They stopped withdrawals but continued allowing deposits and trading. A leaked strategy document shows that this was an attempt to conceal the size of their losses from the public, ie they didnt' come clean when they should have .  http://www.scribd.com/doc/209050732/MtGox-Situation-Crisis-Strategy-Draft#scribd
Their communication with their customers leading up to the hack was generally awful.