Training students to give better feedback, when remote teaching Sorry if not a question about Computer Science / IT / digital literacy. However I am teaching these, and it is about use of IT (Communication Technology) in teaching.

I have now started to teach multiple people remotely (3 classes of >20, yesterday). Key stage 3 pupils (years 7-9) (ages 11-14 ish).

I have sent them work to do. Some of them just get on with in. Others are having difficulty. The problem that I am having is with feedback.


Some are not telling me what a wonderful job of study they are doing (I found out later).
Some are asking for help, but are not clear "I don't get it!". "I tried it, and it does not work".


How do a train this second group in how to give good feedback. I have no idea what these comments mean. They could mean:


I did it, this was too easy, did I miss something. (I would still want them to express what they did and show evidence of learning).
I don't know what you are asking me to do. 
I know what to do, but not how to do it.
I can't open the resource.
I know what to do. I know how to do it. If I was in the classroom, then I could do it, but I can't do it here. Because {I don't have the correct equipment, I don't know how to set it up}.
Since you are working remotely, I might direct them to a Google Form that asks followup questions.  So, if they initially chose "Something doesn't work!" the form would follow up with a series of questions:


What, very specifically, doesn't work?
What is it doing instead?
What have you tried so far?
Please paste only the relevant parts of your source code here.  (Don't give me parts of the source code that you are sure are not relevant!)


It's almost like (gently) easing the kids in to SE norms :)