TouchNGo opener failure to open
Probably by unhooking the opener, operating the door manually, noting were the problems are, and adjusting or lubricating or replacing bad rollers to restore smooth operation by hand, leading to smooth operation by opener.
If there are no problems, sticky spots, difficult areas of movement when operating by hand, the opener itself becomes suspect. Aside from checking it for needs in the lubrication and adjustment realm, that quickly bifurcates into

&quot;replace the whole opener&quot; (advantage - guaranteed item)
or

&quot;start replacing parts&quot; advantage - CAN be cheaper if the parts fix
the problem. Disadvantage - parts are often not returnable and may
not fix the problem, depending what the problem is, so there's a
potential for it to cost more if you end up needing to replace the
whole thing anyway.