Why isn't my Genie keypad communicating with my Genie garage door opener?
Your best bet is to call Genie customer service. They will be able to confirm if the keypad is truly compatible with your exact model opener. They can walk you through all possible troubleshooting steps while on the phone, and what the next step would be if they can't resolve your problem. The one time I called them the time on hold was minimal and I was not endlessly transferred around to find the right person.