What are user connections - when are the created and destroyed?
Please notice the makeup of mysql.user:

mysql&gt; show create table mysql.user\G
*************************** 1. row ***************************
       Table: user
Create Table: CREATE TABLE `user` (
  `Host` char(60) COLLATE utf8_bin NOT NULL DEFAULT '',
  `User` char(16) COLLATE utf8_bin NOT NULL DEFAULT '',
  `Password` char(41) CHARACTER SET latin1 COLLATE latin1_bin NOT NULL DEFAULT '',
  `Select_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Insert_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Update_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Delete_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Create_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Drop_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Reload_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Shutdown_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Process_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `File_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Grant_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `References_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Index_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Alter_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Show_db_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Super_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Create_tmp_table_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Lock_tables_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Execute_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Repl_slave_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Repl_client_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Create_view_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Show_view_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Create_routine_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Alter_routine_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Create_user_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Event_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Trigger_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `Create_tablespace_priv` enum('N','Y') CHARACTER SET utf8 NOT NULL DEFAULT 'N',
  `ssl_type` enum('','ANY','X509','SPECIFIED') CHARACTER SET utf8 NOT NULL DEFAULT '',
  `ssl_cipher` blob NOT NULL,
  `x509_issuer` blob NOT NULL,
  `x509_subject` blob NOT NULL,
  `max_questions` int(11) unsigned NOT NULL DEFAULT '0',
  `max_updates` int(11) unsigned NOT NULL DEFAULT '0',
  `max_connections` int(11) unsigned NOT NULL DEFAULT '0',
  `max_user_connections` int(11) unsigned NOT NULL DEFAULT '0',
  `plugin` char(64) COLLATE utf8_bin DEFAULT '',
  `authentication_string` text COLLATE utf8_bin,
  PRIMARY KEY (`Host`,`User`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_bin COMMENT='Users and global privileges'
1 row in set (0.00 sec)


Notice the column max_user_connections. It puts a moratorium on the number of connections a user may make per hour. Check and make sure the user '557574_prod' isn't connecting to mysql a ton of times within less than an hour.

This is used in conjunction with the option max_user_connections that you can set in /etc/my.cnf

Please change either max_user_connections in /etc/my.cnf or, if the individual user has this column set, that column mysql.user.max_user_connections. If you have no config control over my.cnf and you cannot do SQL against the mysql schema, then you beg and implore your hosting company to raise those limits for you.

I believe you can set the max_user_connections as a session variable, but you may need certain privileges, probably SUPER.

As for establish connections, you need to keep those connections open. Perhaps sending a heartbeat of some kind by doing a SELECT. But guess what ??? The db columns max_questions monitor SELECT queries per hour and max_updates monitors INSERTs, UPDATEs, DELETEs per hour. YOu may need to check these columns in mysql.user. You can quickly check those number with:

SHOW GRANTS;


I am not sure if the the user's per-hour connection limits are per thread or per user. You could answer that quickly by connecting to the DB aggressively using 2 or 3 DB connecitons at the same time and the error message should manifest itself. It is up you how to count the number of connections, perhaps "SHOW STATUS LIKE 'Connections';" It should reach either the max limits of the connection within the one connections or it could be the sum of all connections' connection status value.

Please also check the wait_timeout and interactive_timeout values. The default is 28800 in a standalone server. They may be set already. You cannot set them within a current connection. You must be able to set them as follows: (for new conenctions coming)

SET GLOBAL interactive_timeout = 86400;
SET GLOBAL wait_timeout = 86400;


If you cannot run even these commands, my condolences !!! :(