Is wear on this derailleur pic normal?
In my experience it is usually the derailleur hanger that gets bent. After all derailleur hangers are built to be the weakest point so that in case something hits the derailleur neither the frame nor the derailleur is damaged. The hanger is just a 15$ part. 

There is a derailleur hanger alignment gauge, which bike shops use to check whether the hanger is bent:

http://www.parktool.com/product/derailleur-hanger-alignment-gauge-dag-2

One can even use this tool to bent the hanger back if it is only slightly offset. If you ask nicely and come with the derailleur unscrewed your lbs should check that for free, it only takes 2-3 minutes.  

If the hanger is ok then the derailleur might indeed be bent. But the first thing to check is the hanger. 

(All this advice under the precondition that the derailleur was correctly mounted, adjusted and only matching components have been used (no 10 speed shifter on a 9 speed drivetrain, no different generations in the parts, only compatible SRAM/Shimano mixup, etc.)