Front Derailleur Not Working
Have you looked at the instructions for the derailleur? If not, it might help.

If the bike is a recent purchase, have you contacted BD? I'm not sure they will be able to help (how recent is a "recent purchase?"), but you have nothing to lose.

Your other alternative would be to go with the bike to a local bike shop, and let them repair it. It won't be free, in all likelihood, but you'll get results.