Blockchain.info customer service
I realize this question was asked a few years ago, but for anyone else with a similar issue: If your wallet isn't working the way you want it to, just create another wallet using a different service. There's no reason you need to get them to fix anything unless you want them to. They aren't stopping you from transferring your funds because they have no control over your funds.

Always make sure you have your private keys or seed saved securely somewhere in case your wallet disappears or breaks in some way. That way, you can set up a new wallet to access the very same funds any time that becomes necessary.