Are universities always disorganized?
I worked at three different Universities in Germany and I can not confirm such a level of disorganization. Of course we are having problems because we are public entities, which means e.g. that we can not freely decide where to invest or to shift money from cost center A (e.g. personal) to cost center B (buildings), or hire as many people as we like, or pay the wages we thing are appropriate, but those problems are minor issues compared to the ones described.

It is correct that many management positions are held by amateurs (like me ;-) ), but this is manly the academic part (research, dean, ...), but our "true" administration is in the hands of professionals lead by the head of administration (in Germany "Kanzler") who usually has a management background and expertise.