Windows Explorer stopped working after connecting external display (monitor) to My Apple Mac Book Air 2011
Malfunctioning cables, hubs and displays can cause good hardware to freeze, no matter which OS you choose. I would try running the Mac for several days without any accessories to validate it’s a cable or accessory causing the freeze.
Perhaps someone has got better troubleshooting expertise on windows than I and can answer thusly, but my steps above are often needed on troubleshooting macOS as well since they are so effective and easy to perform.