Syncing contacts with iCloud
For part 2, I've had the same issue. I thought I'd fixed it by deleting the Lloyds app. I checked my contacts and it took me straight to Facebook. I then reinstalled the Lloyds app, however the issue of the Lloyds bank app stealing the contact reference when they were accessed returned.

Today, after installing the updates for both Facebook and the Lloyds apps has solved the part two problem.